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Dedicated community recovery centres provide face-to-face support for NSW residents affected by recent storms and flooding.

The NSW Government is working in partnership with local government and the Australian Government to provide impacted people with information on and access to:

  • accommodation advice
  • replacing lost documents
  • mental health and wellbeing services
  • support for businesses
  • clean-up services
  • financial assistance
  • insurance and legal support.

Hawkesbury City Council

  • Service NSW's flood recovery customer care service is now providing personalised one-on-one support for Hawkesbury-based customers. Make a booking to speak to a customer care specialist by phone or in person at the Richmond Service NSW Centre.

Kempsey Shire Council

  • Service NSW's flood recovery customer care service is now providing personalised one-on-one support for Kempsey-based customers. Make a booking to speak to a customer care specialist by phone or in person at the Kempsey Service NSW Centre.

MidCoast Council

  • Service NSW's flood recovery customer care service is now providing personalised one-on-one support for Taree-based customers. Make a booking to speak to a customer care specialist by phone or in person at the Taree Service NSW Centre.

Moree Plains Shire Council

  • Service NSW's flood recovery customer care service is now providing personalised one-on-one support for Moree-based customers. Make a booking to speak to a customer care specialist by phone or in person at the Moree Service NSW Centre.

Nambucca Valley Council

  • Service NSW's flood recovery customer care service is now providing personalised one-on-one support for Nambucca Valley-based customers. Make a booking to speak to a customer care specialist by phone, or in person at the Coffs Harbour Service NSW Centre.

Penrith City Council

  • Penrith City Council is conducting outreach via rotating 'village cafes' of council staff members visiting local areas.

Port Macquarie-Hastings Council

  • Service NSW's flood recovery customer care service is now providing personalised one-on-one support for Port Macquarie Hastings-based customers. Make a booking to speak to a customer care specialist by phone appointment.