Financial assistance

Getting help

Contact us

Call us on 13 77 88 from Monday to Friday between 7am and 7pm (Sydney time).

For free help in your language, call Translating and Interpreting Services on 13 14 50 and ask them to contact us on 13 77 88.

Find a recovery centre

Recovery centres may be set up near disaster areas to help people access accommodation and financial support. 

Book an appointment

If you need help with applying for financial assistance, you can book an appointment. Our customer care service provides one-on-one support over the phone or in person.

Emergency contacts and services

Emergency contacts and services

In an emergency, call Triple Zero (000) immediately or TTY - 106.

For emergency help in floods and storms, call NSW SES on 132 500.

Weather advice and warnings

Plan an evacuation

Bushfires

Floods

Drought

More support

Useful links

Last updated: 28 February 2024