Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

COVID-19 assistance

Contact us

Contact Service NSW in the way that suits you and we'll take care of the rest. 

We welcome your feedback, questions, comments and complaints. We keep customers at the heart of what we do, and use your feedback to improve what we do and how we do it.

Online feedback

Including all the information requested will allow Service NSW to respond to your query more quickly and accurately.

Answer all questions unless they are marked as (optional).

Choose the category that best suits your feedback
The more information you provide, the better we'll be able to action your feedback
Would you like us to respond?
We aim to answer queries within 10 working days. If you submit a complaint however, please allow a little longer for investigation, and we'll aim to respond within 20 working days

You are asked to give us information to help with your feedback or query. This information is collected from you on a voluntary basis and may be shared with other government agencies in order to provide a response to you. Visit Privacy for more about how Service NSW protects your personal information.

Personal details

Please use no more than 10 numbers with no spaces or symbols

Additional details

If you have a specific enquiry about your driver licence or car registration, please share a few additional details to help us action your feedback.

Your full name as it appears on your Driver Licence
Your date of birth in the format of dd/mm/yyyy
Driver Licence number appears under ‘Licence No.’ on the front of the card (not under ‘Card Number’)

Phone

Call us on 13 77 88 from Monday to Friday between 7:00am and 7:00pm (Sydney time). COVID-19 related enquiries are available 24/7. 

For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone 13 77 88.

If you are deaf, hard of hearing and/or have a speech impairment, contact us through the National Relay Service. Choose your access option and ask for 13 77 88 when asked by the relay officer.

If you can't call 1300 numbers, please call +61 2 8894 1555.

In person

To visit us in person use our service centre locator.

Mail

Write to us at:

Service NSW
GPO Box 7057
Sydney NSW 2001

Complaints

You can make a complaint using the online form above. For more information about our complaints handling process, see our Customer Complaints page.