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Contact us


Service NSW aims to keep our customers at the heart of everything we do. We welcome your feedback about Service NSW to help us improve what we do and how we do it. Please send us your comments, questions, feedback and complaints through the form below, or write to us at:

Service NSW
GPO Box 7057 
Sydney NSW 2001

Please note that Service NSW is collecting your information to resolve, investigate or otherwise deal with your feedback. Where appropriate, Service NSW may disclose your information to another party or another government agency for the purpose of resolving your issue. Service NSW will notify you if this occurs.

If you do not wish your identity or other information to be disclosed, either at all or to any particular person or body, you should note this in your comments in the form.

If you would like to receive a response, please ensure you have provided your contact details.

For further information about how Service NSW handles your information, please see Privacy. Further information about our complaints handling process can be viewed on the Customer complaints page.

Hearing or speech impaired

For Speak and Listen (Speech-to-Speech Relay) users, please call 1300 555 727

For internet relay, please visit National relay service

Translator and interpreter services

For translator and interpreter services, please call 13 14 50 and ask the interpreter to phone 13 77 88

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Please don’t include personal or financial information like credit card or banking details.

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Customer service enquiries

For any customer service related enquiries, please email us at or call us on 13 77 88. If you cannot access 1300 numbers (for example, you are overseas), you can also call us on the landline +61 2 8894 1555

Media enquiries

For any media related enquiries, please visit our News page to find the media phone number. This line does not assist with transactions and services.


Our ABN number is 37 552 837 401. 

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