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Contact us

We welcome your feedback, questions, comments and complaints. We keep customers at the heart of what we do, and we use your feedback to improve what we do and how we do it.

Further information about our complaints handling process can be viewed on the Customer complaints page.

Online feedback

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We aim to answer queries within 10 working days. If you submit a complaint however, please allow a little longer for investigation, and we'll aim to respond within 20 working days.

You are asked to give us information to help with your feedback or query. This information is collected from you on a voluntary basis and may be shared with other government agencies in order to provide a response to you. Visit Privacy for more about how Service NSW protects your personal information.

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Additional details

If you have a specific enquiry about your driver licence or car registration, please share a few additional details to help us action your feedback. 

Your full name as it appears on your Driver Licence.
Your date of birth in the format of dd/mm/yyyy
Driver Licence number appears under ‘Licence No.’ on the front of the card (not under ‘Card Number’).

By phone or in person

Call us on 13 77 88 (free call).

We're here to answer your calls from Monday to Friday between 7:00am and 7:00pm (Sydney time).

Phone services

For translator and interpreter services, please call 13 14 50 and ask the interpreter to phone 13 77 88

For Speak and Listen (Speech to Speech Relay), please call 1300 555 727

If you can't call 1300 numbers, please call +61 2 8894 1555

In person

To visit us in person use our service centre locator 

By mail

Write to us at:

Service NSW
GPO Box 7057
Sydney NSW 2001

Media enquiries

For any media related enquiries, visit our News page to find the media phone number. This line does not assist with transactions and services.

Source url: https://www.service.nsw.gov.au/contact-us