Contact us

We welcome your feedback, questions, comments and complaints. We keep customers at the heart of what we do, and use your feedback to improve what we do and how we do it.

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Online feedback

Provide as much information as possible in your feedback. This will help us respond more quickly and accurately.

You can choose to provide feedback anonymously if preferred.

Choose the category that best suits your feedback
The more information you provide, the better we'll be able to action your feedback
Would you like us to respond?
We aim to answer queries within 10 working days. If you submit a complaint please allow a little longer for investigation, and we'll aim to respond within 20 working days. If your matter is urgent, call 13 77 88 during business hours, Monday to Friday between 7am and 7pm (Sydney time).

You are asked to give us information to help with your feedback or query. This information is collected from you on a voluntary basis and may be shared with other government agencies in order to provide a response to you. Visit Privacy for more about how Service NSW protects your personal information.

Personal details

Please use no more than 10 numbers with no spaces or symbols

Additional details

If you have a specific enquiry about your driver licence or car registration, please share a few additional details to help us action your feedback.

Your full name as it appears on your Driver Licence
Your date of birth in the format of dd/mm/yyyy
Driver Licence number appears under ‘Licence No.’ on the front of the card (not under ‘Card Number’)

Phone

    General enquiries 

    Call us on 13 77 88 from Monday to Friday between 7am and 7pm (Sydney time).

    Storms and floods assistance

    Call us on 13 77 88 from Monday to Friday between 7am and 7pm (Sydney time).

    Accessibility support

    If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service. Choose your access option and ask for 13 77 88.

    Translation services

    For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone 13 77 88.

    Calling from overseas

    If you're calling from overseas, or you cannot call 1300 numbers, call +61 2 8894 1555.

    In person

    To visit us in person use our service centre locator.

    Mail

    Write to us at:

    Service NSW
    GPO Box 7057
    Sydney NSW 2001

    Complaints

    You can make a complaint using the online form above. For more information about our complaints handling process, see our Customer Complaints page.

    Last updated: 26 September 2022