We welcome your feedback, questions, comments and complaints. We keep customers at the heart of what we do, and we use your feedback to improve what we do and how we do it.
Further information about our complaints handling process can be viewed on the Customer complaints page.
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By phone or in person
Call us on 13 77 88 (free call from landlines).
We're here to answer your calls from Monday to Friday between 7:00am and 7:00pm (Sydney time).
For Speak and Listen (Speech to Speech Relay), please call 1300 555 727
If you can't call 1300 numbers, please call +61 2 8894 1555
To visit us in person use our service centre locator
Write to us at:
GPO Box 7057
Sydney NSW 2001
For any media related enquiries, visit our News page to find the media phone number. This line does not assist with transactions and services.