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The JobSaver payment provides cash flow support to businesses in Greater Sydney and regional NSW that have an aggregated annual turnover between $75,000 and $250 million and have been impacted by the recent COVID-19 restrictions, helping them maintain their NSW employee headcount.

Larger businesses in the hospitality, tourism and recreation industries with an annual aggregated turnover between $250 million and $1 billion may also be eligible for the scheme. For more information, visit JobSaver payment – large tourism, hospitality and recreation businesses.

Registered charities in the animal welfare and social services sectors with a decline in turnover of more than 15% but less than 30% will be able to apply from late September.

The application process

Application dates

Applications are now open. They will close after 11:59pm on 18 October 2021.

Method of application

You can apply online. Over-the-phone applications are not currently available for the JobSaver payment. If you need help with your online application, you can contact Service NSW on 13 77 88.

You'll need a MyServiceNSW Account to apply. If you do not have one, you can create an account when you start your application. A MyServiceNSW Account allows you to claim vouchers and rebates, renew licences and gives you access to your personalised information.

Accountants applying on behalf of businesses

Your accountant can apply on behalf of your business.

If they are not listed as an associate on the Australian Business Register (ABR), your accountant will need to provide a letter of authority from you confirming that they are authorised to act on your business' behalf. Your accountant will ask you to complete a letter of authority and will provide it to Service NSW. See our letter of authority template.

A letter of authority is a legal document that authorises a third party to act on your behalf if they are not listed as an associate on the ABR. 

Calculating weekly payroll

Weekly payroll should generally be determined by referring to the calculations underlying the most recent Business Activity Statement (BAS) provided to the Australian Taxation Office (ATO) prior to the 26 June 2021 for the 2020–21 financial year. 

Businesses that only operate within New South Wales should first identify the amount reported under item W1 in the relevant BAS and deduct any amounts withheld on behalf of contractors. 

That amount should be divided by the number of calendar days reported in the PAYG tax withheld section of the BAS period and multiplied by 7.

Businesses that do not submit a BAS or that submit a BAS without a W1 should refer to the guidelines.

What you can claim if you don't have employees or you have multiple businesses

For non-employing businesses, the business receiving payments must be the primary income source (50% or more of total income) for the associated person. Individuals with more than one non-employing business may only claim payments for one business.

Individuals with multiple businesses with more than one employee may submit one application per ABN. 

Use of grant funds

Eligible business costs

JobSaver can be used for business costs outlined in the guidelines, including:

  • salaries and wages
  • utilities and rent
  • financial, legal or other advice
  • marketing and communications
  • perishable goods
  • other business costs.

Ineligible use of funds

While JobSaver payments can be used to cover general business costs, the primary objective of this payment is to help businesses to survive, maintain relationships with their employees and be in a position to trade when restrictions are lifted.

Eligibility

Eligible and ineligible businesses

Any business, sole trader or not-for-profit organisation with an aggregated annual turnover between $75,000 and $250 million that has been impacted by the Public Health (COVID-19 Temporary Movement and Gathering Restrictions) Order 2021 can apply for this payment if they meet the eligibility criteria.

Larger businesses in the hospitality, tourism and recreation industries with a turnover between $250 million and $1 billion may be eligible for a larger weekly payment under the extension to the JobSaver scheme. For more information, visit JobSaver payment – large tourism, hospitality and recreation businesses.

Registered charities in the animal welfare and social services sectors with a decline in turnover of more than 15% but less than 30% may be eligible to apply from late September.

Certain entities, such as those earning passive income (rents, interest or dividends) that is more than 50% of the business' income, government agencies, local governments, banks, and universities are not eligible for JobSaver.

If passive income is more than 50% but the business is actively providing services that relate to the passive income, call us on 13 77 88.

See the full list of ineligible businesses in the guidelines.

If you do not meet all the criteria and supporting evidence requirements

The JobSaver payment is designed to support businesses and not-for-profit organisations with an aggregated annual turnover between $75,000 and $250 million (inclusive) for the year ended 30 June 2020.

Larger businesses in the hospitality, tourism and recreation industries with a turnover between $250 million and $1 billion may also be eligible for the JobSaver scheme. For more information, visit JobSaver payment – large tourism, hospitality and recreation businesses.

If your business does not meet all the eligibility criteria, you may be able to apply for JobSaver if you can provide evidence to support the alternative circumstances outlined in the guidelines.

If a business or not-for-profit is not eligible for JobSaver but is suffering financial hardship, they may be able to apply through the hardship pathway. More information will be available soon.

If your annual turnover is below $75,000, you may be eligible for the 2021 COVID-19 micro-business grant, which supports businesses with an annual turnover between $30,000 and $75,000 that have been impacted by the current restrictions.

If your business was registered for GST after 1 June 2021

You may still apply. Our team may request further documents to assess your application.

When an employee resigns

Businesses will remain eligible if their employee headcount declines because an employee:

  • voluntarily resigns or retires 
  • passes away 
  • concludes a mutually agreed employment contract period 
  • is dismissed for misconduct such as theft, harassment, bullying, etc.

An employee who is stood down (as distinct from being dismissed or made redundant) remains part of your headcount. Any reduction in headcount due to redundancies is considered a failure by the employer to ‘maintain their employee headcount’.

Commonwealth COVID-19 Disaster Payment

Non-employing businesses are not eligible to apply if individuals associated with the business and who derive income from it are receiving a Commonwealth COVID-19 Disaster Payment for the same period.

If you have employees, they can still receive the Commonwealth COVID-19 Disaster Payment if you're receiving JobSaver.

Businesses in border communities

To be eligible for JobSaver, your business must be located and operating in NSW.

Partnerships

Businesses with a partnership structure can apply as long as they have an ABN and meet the eligibility criteria.

Other types of financial assistance

You may be eligible for other types of financial assistance as a part of the NSW Government’s COVID-19 response. For further information visit the NSW Government’s website.

Reconfirming eligibility

Fortnightly reconfirmation

With some industries and regions beginning to emerge from restrictions, we’re asking businesses to reconfirm their eligibility every fortnight.

JobSaver is paid on a fortnightly basis. You’ll be asked to reconfirm your eligibility for each payment at the end of each fortnight for the duration of the program.

You will receive your payment within 5 business days of reconfirming your eligibility.

September payments will continue even if you do not confirm eligibility. However, any payments after that will only be processed once eligibility is confirmed.

Delaying reconfirmation

You can delay your reconfirmation if, for example, you need to finalise your month-end accounting records. You can reconfirm for multiple fortnights in one go. Your MyServiceNSW Business Profile will show you the fortnights for which confirmation is still required.

Businesses that are still impacted by restrictions

If your business is closed due to restrictions or is still experiencing a decline in turnover of 30% of more, you can complete the reconfirmation process by indicating that you still meet the decline in turnover requirement.

You will not need to provide any additional evidence or attach any documentation when reconfirming your eligibility. You’ll need to maintain adequate records to show evidence of your eligibility if required at a later date.

For example, if your business had a decline in turnover of 50% when you first applied, and your turnover has only increased by 20% since then, this means your business continues to experience a decline in turnover of 30% or more and is still eligible for JobSaver payments.

Reconfirmation by accountants, registered tax agents or registered BAS agents

The person that submitted the initial application is required to submit the reconfirmation of eligibility. If an accountant, registered tax agent or registered BAS agent applied on behalf of your business, they will need to reconfirm eligibility for your business.

Comparison periods

The comparison period means the period in 2019, or 2020, or the period from 12 June to 25 June 2021 that was compared to the turnover in a period starting on or after 26 June 2021 to work out whether your business or not-for-profit organisation experienced a decline in turnover of 30% or more due to the impact of the public health order.

If the comparison period used in the initial application was more than 2 weeks (for example, a 3-week period, 4-week period or 5-week period), the turnover amount for the comparison period must be converted to a fortnightly amount for comparison purposes to the current turnover by dividing by the number of days in the period and multiplying by 14.

Businesses eligible for some fortnights and not others

As eligibility will be reconfirmed each fortnight, some businesses may be eligible one fortnight and not eligible the next fortnight if their decline in turnover decreases again.

Becoming ineligible for one fortnight does not disqualify a business from becoming eligible again in a future fortnight where they meet the eligibility conditions. You will not need to re-apply. You will be given the opportunity to declare your eligibility every fortnight through email reminders.

New businesses

Note: Businesses must have been operating before 1 June 2021 to access support.

If your business opened in 2020 and you do not have 2019 turnover figures

To demonstrate turnover of between $75,000 and $250 million, you'll need to provide one quarterly business activity statement (BAS), or 3 individual monthly BAS or an Australian tax return annotated to show when the business commenced during the financial year. The reported turnover will be annualised.

Where a business does not have the evidence outlined above (for example, if the business started between 1 January and 1 June 2021), the following may be provided as evidence of annual turnover: 

  • letter from a qualified accountant, registered tax agent or registered BAS agent; or 
  • business bank account statement for a minimum 3-month period (separate from any personal accounts), or the period for which the business has been operating if less than 3 months.

If your business was not operational for the full 2019–20 financial year

To demonstrate turnover of between $75,000 and $250 million, you'll need to provide one quarterly business activity statement (BAS), or 3 individual monthly BAS or an Australian tax return annotated to show when the business commenced during the financial year. The reported turnover will be annualised.

Where a business does not have the evidence outlined above (for example, if the business started between 1 January and 1 June 2021), the following may be provided as evidence of annual turnover: 

  • letter from a qualified accountant, registered tax agent or registered BAS agent; or 
  • business bank account statement for a minimum 3-month period (separate from any personal accounts), or the period for which the business has been operating if less than 3 months.

Businesses affected by 2019–20 natural disasters

If your 2019–20 turnover figures are not representative of your usual turnover

You can demonstrate an alternative annual turnover of between $75,000 and $250 million by providing either an Australian tax return for the 2018–19 financial year or one quarterly (or 3 individual monthly) BAS from any of the first 3 quarters of the 2020–21 financial year.

If June and July 2019 were not representative of your usual turnover

To show your business experienced a decline in turnover of 30% or more over a minimum 2-week period within the period of restrictions that commenced 26 June 2021, you can use a:

  • comparable period in 2019, or
  • the same period in 2020, or
  • the 2-week period immediately before any restrictions (12 June to 25 June 2021, inclusive).

If your business is in a highly impacted industry, you'll need to declare you have experienced the 30% or more decline in turnover.

If your business is not in a highly impacted industry, you'll need to provide a letter from your accountant, using the template provided.

Regional support

Support for regional businesses

Any business in NSW that has suffered a decline in turnover of least 30% since the start of restrictions is encouraged to apply for financial assistance.

For information on the types of support available, go to COVID-19 help for businesses.

Specific support for businesses in regional NSW

The JobSaver scheme provides regular payments to eligible businesses across regional NSW and Greater Sydney that have been impacted from week 4 of the COVID-19 restrictions, beginning 18 July.

Eligible businesses with a turnover between $75,000 to $250 million that have experienced a turnover decline of 30% or more due to the restrictions will receive payments of up to 40% of their pre-COVID weekly NSW payroll.

Larger businesses in the hospitality, tourism and recreation industries anywhere in NSW with a turnover more than $250 million and up to $1 billion may also be eligible for support under the extension to the JobSaver scheme. For more information, visit JobSaver payment – large tourism, hospitality and recreation businesses.

If your annual turnover is below $75,000, you may be eligible for the 2021 COVID-19 micro-business grant, which supports businesses across NSW with an annual turnover between $30,000 and $75,000 that have been impacted by the current restrictions.

For further information about support available to businesses across NSW, visit the NSW Government’s website.

Specific support for individuals in regional NSW

Any worker living in regional NSW may be eligible for the COVID-19 Disaster Payment if they lost work or income from 18 July 2021 due to restrictions in NSW.

For more information, visit Services Australia.

If you’re unsure what support to apply for

If you’re not sure which support package you might be eligible for, you can compare the grants to find out which one best suits your circumstances.

You can also use the COVID-19 Assistance Finder, a 2-minute questionnaire that will help you navigate the assistance available.

Evidence and documentation

If you're unable to provide sufficient evidence

If businesses cannot supply sufficient evidence, they will not be eligible for the payment. If you are unsure of what information you need to provide, you can review the list of required documents or contact Service NSW on 13 77 88 to discuss.

If your business is not on the highly impacted industries list

If your business is not on the highly impacted industries list, once you've applied for JobSaver, we may contact you to request further information to support your application.

You'll need to submit a letter from a qualified accountant, registered tax agent or registered BAS agent, using the template provided to demonstrate the decline in turnover. If you have an accountant’s letter from a previous COVID-19 grant program, you may submit that rather than obtain a new one.

What you need to show that your business was operating in NSW on 1 June 2021

We may request a copy of one of the following documents, dated within the last 3 months:

  • a council rates notice
  • a lease agreement. 

If these are not available, you will need to provide at least 2 of the following:

  • utility bills
  • insurance papers
  • supply invoices
  • registration papers
  • contractor licences.

How to show that your annual turnover is within the threshold for the payment

You will need to provide an Australian income tax return or other documentation to demonstrate an aggregated annual turnover of between $75,000 and $250 million (inclusive) for the year ended 30 June 2020.

Finding your documents

Bank statements

If you have online banking, you can log in and download statements to your computer. If you are unsure how to do this or do not have online banking, you should call your bank for assistance.

Tax assessments

Log in to your myGov account and select ATO.

Select Tax, Lodgements, Income Tax, then the History tab.

Find the year you are after and select the drop-down arrow next to that year.

Select 'View copy of notice of assessment' and open the PDF.

If the year you are looking for is not showing or you do not have a myGov account, you can phone the ATO on 13 28 61.

Business activity statements (BAS)

How you lodge your BAS determines how you will be able to find your statements.

For example, if you lodge through the ATO online services for business, your next statement will be available there.

If your accountant lodges your BAS on your behalf, they will be able to assist you.

Attaching your documents

Uploading your files to your application

If you have your supporting documents stored on your computer, follow the directions in the application to upload the ones you need.

If you do not have the documents on your computer, you can use an app to scan and save them or take a photo of them and save them to your computer.

Compressing large files

To reduce the file size, follow these instructions depending on the type of computer you have:

Mac – Compress your PDF

  • In the Preview app on your Mac, open the PDF, then choose File > Export. Do not choose 'Export as PDF'.
  • Select the Quartz Filter pop-up menu, then choose Reduce File Size.

PC – Compress your PDF online

  • Open your internet browser. Navigate to the Acrobat online PDF compressor.
  • Choose Select a File and locate your PDF, or simply drag and drop it to the Compress PDF field.
  • Once your file is compressed, download your file.

Receiving your payments

When businesses will be paid

Once your application is approved, you will receive automatic fortnightly payments.

Funds will be paid into your bank account in 5 to 7 business days from when your application is approved.

While JobSaver is a fortnightly payment, some customers may receive 2 payments, one after the other, within a shorter period of time, sometimes within days.

The first amount you’ve received should be your JobSaver payment backdated to 18 July, or the start of the fortnight you've nominated.  The second payment is your ongoing fortnightly payment.

You must notify Service NSW if you do not maintain the number of employees you had on 13 July 2021 or on the day before the fortnight that you experienced the required decline in turnover.

If you need to change your bank account details after applying

Please contact us on 13 77 88 or email info@service.nsw.gov.au.

If it's been more than 10 business days since you've applied and you want to check that your details are correct

Please contact us on 13 77 88 or email info@service.nsw.gov.au.

Audits on successful applications

Service NSW can request a combination of documents to support its determination of eligibility and use of funds in accordance with JobSaver Terms and Conditions.

You'll need to keep all documentary evidence relied upon in your application for a minimum of 5 years.

Privacy and personal information

Protecting your privacy

See our Privacy Collection Notice for information on how we manage your personal information.

Your business data

Your business data will be stored on your MyBusiness Account to enable you to complete faster transactions with Service NSW in the future.

What happens when...

Scenario: Business cannot show a decline in turnover

Andrew is the owner of a boat building and repair business with 10 employees. He had to close his business during the 2019 bushfires and the floods earlier in 2021 and now he is not getting much business because of the COVID-19 lockdown.

Andrew would like to apply for JobSaver payments but since his business was impacted by natural disasters and COVID-19 for much of the past 18 months, he cannot show a decline in turnover of 30% or more during the COVID-19 restrictions. Also, his business type is not on the list of highly impacted industries for the grant. Andrew is not sure if he’s eligible to apply.

Service NSW answer

Andrew is eligible to apply. The NSW Government has outlined some alternative circumstances in which businesses like Andrew’s can apply.

When applying for JobSaver, Andrew will need to nominate the 2-week period in which his business first experienced the required decline in turnover, on or after the start of the scheme on 18 July. If his application is approved, payments will be made in arrears and will begin from that nominated fortnight.

To demonstrate his decline in turnover, Andrew can select a comparable 2-week period in the 2018-19 financial year to show that he experienced a decline in turnover of 30% or more during the restictions.

Even though Andrew’s business type is not listed in the highly impacted industries list, he is still eligible to apply. He will need to provide a letter from a qualified accountant, registered tax agent or registered BAS agent which demonstrates a 30% decline in turnover for the comparison period.

Andrew must ensure he maintains the same employee headcount from 13 July if he receives payments from the start of JobSaver, or otherwise from the day before the fortnight in which he first experienced the required decline in turnover, while he continues to receive JobSaver.

Once Andrew’s application has been approved, he will receive payments equivalent to 40% of his weekly payroll, with payments backdated to cover costs incurred due to the restrictions.

Scenario: New business cannot show annual turnover

Sameera opened her restaurant just before Christmas 2020. She employs 20 people. Due to the lockdown, the restaurant is only doing takeaway, which means that she has not been able to offer shifts to some of her casual staff.

JobSaver would really help Sameera keep operating and keep all her team members on the payroll, but Sameera isn’t sure if she’s eligible because she cannot demonstrate an aggregated annual turnover of over $75,000 because her business is new. If her business had been operating for a full year, it is likely that she would have had an annual turnover of more than $75,000.

JobSaver also requires her to maintain the same employee headcount as before the restrictions, so she’s worried that reducing casual shifts during the lockdown means that she doesn’t qualify for JobSaver.

Some of her staff have applied for the Commonwealth Disaster Payment, and Sameera isn’t sure what this means for her eligibility for JobSaver.

Service NSW answer

Even though Sameera’s business is new, she may still be eligible to apply for JobSaver as her annualised turnover was likely to be over $75,000.

When applying for JobSaver, Sameera will need to nominate the 2-week period in which her business first experienced the required decline in turnover, on or after the start of the scheme on 18 July. If her application is approved, payments will be made in arrears and will begin from that nominated fortnight.

Once Sameera submits a JobSaver application, a Service NSW team member will get in touch and ask Sameera to provide either one quarterly (or three individual monthly) business activity statement (BAS) to demonstrate turnover of over $75,000. The reported turnover will be annualised to assess if it would be over $75,000 if the business had been open for the whole year.

Casual employees are only included in the employee headcount if they have been employed by the business for more than 12 months. Since Sameera’s business was operating for less than 12 months and therefore her casual employees were working in the business less than 12 months, they will not be included in her headcount.

Even though Sameera had to reduce shifts during the lockdown, if she doesn’t terminate the employment of anyone who was working in her restaurant before her turnover declined, she would be able to fulfill her obligation to maintain the same employee headcount while her business received JobSaver payments. 

This means that Sameera must ensure she maintains the same employee headcount from 13 July if she receives payments from the start of JobSaver, or otherwise from the day before the fortnight in which she first experienced the required decline in turnover, while she continues to receive JobSaver. If these circumstances change, she will need to let Service NSW know. If any of her employees resign of their own accord, this doesn’t count as a reduction in her employee headcount.

Sameera is eligible to apply for JobSaver even if her employees are receiving the Commonwealth Disaster Payment.

Once Sameera’s JobSaver application has been approved, she will receive payments equivalent to 40% of her weekly payroll, with payments backdated to cover costs incurred due to the restrictions.

If Sameera’s annualised turnover would be less than $75,000, she can apply for the 2021 COVID-19 Micro-business Grant instead.