Performance dashboard

A weekly update on how we're tracking across our delivery channels and programs. 

How we're tracking

At Service NSW we are committed to delivering a world-class one-stop shop for citizens and businesses wanting to access government services: 

  • online 
  • over the phone 
  • face-to-face through one of our 110 Service NSW Centres across the state, 77 of which are in regional NSW. 

We continually measure our performance and use customer feedback to improve the customer experience across the different channels.

Floods

Service NSW is helping people and businesses through our disaster recovery centres, phone and online support, and grants programs.

View our disaster recovery support statistics.

Last updated: 29 September 2022

Calls answered

Calls answered

Customer satisfaction

Customer satisfaction

Service Centre customer visits

Service Centre customer visits

SNSW personal accounts

SNSW personal accounts

SNSW business accounts

SNSW business accounts

Active mobile app users

Active mobile app users

STATISTICS

Digital licences

Digital licences and permits available through MyServiceNSW Account.
STATISTICS

Savings Finder program

Active Kids, Creative Kids, First Lap, Toll relief and Regional Seniors Travel Card programs.
STATISTICS

COVID-19 support program

Current support programs and payments to help NSW communities and businesses recover from the COVID-19 pandemic.
STATISTICS

Closed COVID-19 programs

Closed COVID-19 grants, payments and rebates.
STATISTICS

Disaster recovery support

Current and closed disaster recovery support programs.
STATISTICS

Grants and payments distribution

Find out how many individuals and businesses received grants and payments across NSW.