Last updated: 16 May 2024

Customer contact and accounts

At Service NSW we are committed to delivering a world-class one-stop shop for citizens and businesses wanting to access government services online, over the phone or face-to-face through one of our service centres located across the state. 

We continually measure our performance and use customer feedback to improve the customer experience across the different channels.

Calls answered

Customer satisfaction

Service Centre customer visits

SNSW business accounts

Active mobile app users

Digital licences

Some NSW government licences and permits are available digitally, using a smartphone or tablet device. A digital licence allows you to view, show and renew that licence.

You'll need to have a MyServiceNSW Account and the latest version of the Service NSW app. You can then add the licence to your MyServiceNSW Account.

ServiceRelated card 
or licence
NSW Digital Driver Licence (DDL)NSW Driver Licence4.8m91.9%
Digital seniors cardNSW Seniors Card or NSW Senior Savers Card248,53996.1%
RSA or RSG competency cardResponsible Service of Alcohol (RSA) and/or 
Responsible Conduct of Gambling (RCG) card
Digital fishing licenceRecreational fishing licence308,37947.6%
Digital boat driving licenceGeneral boat driving licence298,61249.8%
Digital photo cardNSW Photo Card96,09693.3%
Digital WWCCWorking with Children Check683,22686%
Digital white cardGeneral construction induction card (white card)334,11290.8%
Digital contractor licenceIndividual contractor licence54,05571.3%

Cost of living programs

We deliver the Savings Finder program, including rebates and vouchers, in partnership with agencies such as Office of Sport, Create NSW and Transport for NSW.

The Savings Finder program is helping NSW residents save on everyday costs and more. By answering a few simple questions through our online eligibility tool, customers can identify more than 70 rebates and vouchers they may be eligible for. You can book a free one-hour appointment with our Savings Specialists, who will help you access savings available that are specific to your needs.  

To date, it’s estimated we have delivered $9.11 billion in savings to the people of NSW from the Savings Finder program.

Schemes and rebates

Weekly Toll Cap RebateOpened April 2024131,08645,629$12.1m99%
Toll Relief Rebate SchemeOpened January 2023604,318666,860$239.4m99.3%


VoucherStart dateVouchers
Active and Creative KidsFebruary 2024160,70178,599$3.9m95.6%
First LapDecember 2021460,669330,841$29.8m94.3%

Related information