Last updated: 22 May 2025

Customer contact and accounts

At Service NSW we are committed to delivering a world-class one-stop shop for citizens and businesses wanting to access government services online, over the phone or face-to-face through one of our service centres located across the state. 

We continually measure our performance and use customer feedback to improve the customer experience across the different channels.

Calls answered

Customer satisfaction

Service Centre customer visits

SNSW business accounts

Active mobile app users

Note: Active mobile app users captures the number of customers who logged in with their MyServiceNSW user IDs.

Digital licences

Some NSW government licences and permits are available digitally, using a smartphone or tablet device. A digital licence allows you to view, show and renew that licence.

You'll need to have a MyServiceNSW Account and the latest version of the Service NSW app. You can then add the licence to your MyServiceNSW Account.

ServiceRelated card 
or licence
IssuedCustomer
satisfaction *
NSW Digital Driver Licence (DDL)NSW Driver Licence5.1 million93.4%
Digital seniors cardNSW Seniors Card or NSW Senior Savers Card311,75796.1%
RSA or RSG competency cardResponsible Service of Alcohol (RSA) and/or 
Responsible Conduct of Gambling (RCG) card
483,30686.3%
Digital fishing licenceRecreational fishing licence354,62056.1%
Digital boat driving licenceGeneral boat driving licence324,94961.2%
Digital photo cardNSW Photo Card117,44487.8%
Digital WWCCWorking with Children Check819,83583.7%
Digital white cardGeneral construction induction card (white card)392,47193.9%
Digital contractor licenceIndividual contractor licence63,34866.7%

* Customer satisfaction reflected over last 12 months.

Cost of living programs

We deliver the Savings Finder program, including rebates and vouchers, in partnership with agencies such as Office of Sport, Create NSW and Transport for NSW.

The Savings Finder program is helping NSW residents save on everyday costs and more. By answering a few simple questions through our online eligibility tool, customers can identify more than 70 rebates and vouchers they may be eligible for. You can book a free one-hour appointment with our Savings Specialists, who will help you access savings available that are specific to your needs.  

To date, it’s estimated we have delivered $10.53 billion in savings to the people of NSW from the Savings Finder program.

Schemes and rebates

ProgramStart dateRegistrationsClaims 
paid
ValueCustomer
satisfaction
Fertility treatment rebate 2Opened March 202515680$160,000N/A
Personal hardship assistance (Cyclone Alfred)Opened March 202543,33218,489$5.2m100%
Far West Individual power outage grantOpened November 202412,4969,952$2m98%
Far West Business power outage grantOpened November 2024864646$258,40097.4%
Pre-IVF ($250)Opened
January 2023
10,3068,700$2.2m95.9%
Seniors Energy Rebate (SER 3)Opened July 202440,10134,516$8.6m97.3%
Weekly Toll Cap RebateOpened April 2024457,864447,976$133.7m98.8%
Toll Relief Rebate SchemeOpened January 2023932,6081,018,991$348.5m99.3%

Vouchers

VoucherStart dateVouchers
issued
RedeemedValueCustomer
satisfaction
Active and Creative KidsFebruary 2024682,801401,606$20m97.2%

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