How we're tracking

At Service NSW we are committed to delivering a world-class one-stop shop for citizens and businesses wanting to access government services: 

  • online 
  • over the phone 
  • face-to-face through one of our 112 Service NSW Centres across the state, including 69 in regional NSW. 

We continually measure our performance and use customer feedback to improve the customer experience across the different channels.


Service NSW is helping people and businesses through our disaster recovery centres, phone and online support, and grants programs.

View our disaster recovery support statistics.

Last updated: 16 March 2023

Calls answered

Customer satisfaction

Service Centre customer visits

SNSW personal accounts

SNSW business accounts

Active mobile app users