Last updated: 19 May 2022

COVID-19 support and payments

Service NSW has played and continues to play a critical role in supporting the NSW community during the COVID-19 pandemic.

COVID Safe check-ins

Started: 7 October 2020

Customer sentiment
Approval 94.6%

Check-ins since July 2021

Total app check-ins

1.72b

Digital vaccination certificate

Started: 15 October 2021

Customer sentiment
Approval 73%

Digital certificate check-ins by top 10 industries

Total linked accounts

3.1m

Total app check-ins with digital certificate

395m

COVID-19 voucher and recovery programs

Dine & Discover was launched in March 2021 to encourage the community to get out and about and support dining, the arts, and recreation businesses, all of which have been impacted by COVID-19. 

NSW residents aged 18 and over can apply for 6 x $25 vouchers, worth $150 in total. 

Visit the Dine & Discover page for more information.

Dine & Discover NSW vouchers

Program status: Open
Started: 10 March 2021

Customer sentiment
Approval 94.8%

Voucher redemption

Issued

32.3m
Value
$807m

Redeemed

18.1m
Value
$450.2m

Businesses registered 16,577

Average customer spend $42.51

Note: In a recent review of the Dine & Discover program, a duplication in the volume of redeemed vouchers was detected. This was due to redeemed vouchers, which were subsequently voided, being included in the overall redemption numbers. The data has now been corrected and the result was a 6.7% reduction in redeemed vouchers. 


Parent NSW Vouchers were introduced in February 2022 to reward and thank eligible NSW households for their efforts to support learning from home in 2021.

One person from each eligible household can apply for 5 x $50 vouchers, worth $250 in total.

Visit the Parent NSW Vouchers page for more information. 

Parent NSW Vouchers

Program status: Open
Started: 7 February 2022

Customer sentiment
Approval 92.8%

Voucher redemption

Issued

2.8m
Value
$138.3m

Redeemed

862,034
Value
$42.7m

Average customer spend $95.73


Stay NSW Vouchers help support accommodation providers in NSW impacted by COVID-19.

NSW residents aged 18 and over can apply for 1 x $50 voucher to use towards the cost of accommodation bookings. ​

From 21 February, the Stay NSW Vouchers are being released by Local Government Area (LGA) over a 2-week period. By early March, the vouchers will be available across the state.

Visit the Stay NSW Voucher page for more information.  

Stay NSW Voucher

Program status: Open for some LGAs
Started: 21 February 2022

Customer sentiment
Approval 95.9%

Issued

1.6m
Value
$79.4m

Redeemed

191,817
Value
$9.6m

Businesses registered 2,031

Average customer spend $134.90

COVID-19 business support

Our teams are working at capacity to respond to the huge demand for COVID-19 business support. 

We apologise for the delays some customers have experienced and thank them all for their patience while we assess and process thousands of applications daily. 

Alfresco Restart Rebate

Program status: Open
Started: 15 December 2021

Customer sentiment
Approval 100%

Received

3,786

Registered businesses will receive an email when the claims process opens.

When the claim period opens, businesses that successfully register will be able to claim their rebate for expenses incurred from 14 October 2021 to 30 September 2022.

Commercial Landlord Hardship grant

Program status: Open
Started: 19 November 2021

Customer sentiment
Approval 89.6%

Received

4,664
Value
$33.2m

Paid

2,610
Value
$18.1m

In progress

779

Export assistance grant

Program status: Open
Started: 17 August 2020

Customer sentiment
Approval 97.9%

Received

3,696
Value
$28.1m

Approved

1,210
Value
$9.8m

In progress

778

Small Business Fees and Charges rebate

Program status: Open
Started: 5 April 2021

Customer sentiment
Approval 99%

Received

282,177
Value
$298.8m

Paid

270,874
Value
$149.3m

In progress

9,201