Last updated: 29 September 2022

COVID-19 support and payments

Service NSW has played and continues to play a critical role in supporting the NSW community during the COVID-19 pandemic.

COVID Safe check-ins

Started: 7 October 2020

Customer sentiment
Approval 94.6%

Check-ins since July 2021

Total app check-ins

1.73b

Digital vaccination certificate

Started: 15 October 2021

Customer sentiment
Approval 72.5%

Digital certificate check-ins by top 10 industries

Total linked accounts

3.2m

Total app check-ins with digital certificate

396.5m

COVID-19 voucher and recovery programs

Parents NSW Vouchers were introduced in February 2022 to reward and thank eligible NSW households for their efforts to support learning from home in 2021.

One person from each eligible household can apply for 5 x $50 vouchers, worth $250 in total.

Visit the Parents NSW Vouchers page for more information. 

Parents NSW Vouchers

Program status: Open
Started: 7 February 2022

Customer sentiment
Approval 90.6%

Voucher redemption

Issued

3.1m
Value
$155.9m

Redeemed

1.8m
Value
$93.4m

Average customer spend $105.45


Stay NSW Vouchers help support accommodation providers in NSW impacted by COVID-19.

NSW residents aged 18 and over can apply for 1 x $50 voucher to use towards the cost of accommodation bookings. 

Visit the Stay NSW Voucher page for more information.

Stay NSW Voucher

Program status: Open
Started: 21 February 2022

Customer sentiment
Approval 95.2%

Issued

2.1m
Value
$107.8m

Redeemed

677,756
Value
$33.9m

Businesses registered 2,288

Average customer spend $139.83

Related information

For Dine & Discover NSW vouchers, refer to Closed COVID-19 support programs – statistics.