Service NSW has partnered with agencies, including Resilience NSW and Regional NSW, to deliver support measures to NSW residents who have been impacted by disasters such as bushfire and flood events. 

About the statistics​

  • Approved: Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. ​
  • Awaiting information from customer: When Service NSW receives incomplete applications and is unable to finalise an eligibility assessment, we attempt to contact customers multiple times via email and phone to request any missing information. Customers may also receive support with grant applications from Service NSW through Disaster Recovery Centres, Service NSW Centres or Mobile Service Centres or by attending a Flood Support Session in severely impacted locations. ​
  • Ineligible applications declined: Common reasons for an application being declined include that the customer​:
    • did not supply evidence to us after we requested it – for example, the customer did not provide photos showing impact, quotes or invoices, utility bills or government-issued letters dated prior to the event and accountant letter or Income Tax Return (sole traders)​
    • was not within an eligible local government area or did not meet sole trader income requirements (for business grants)​
    • withdrew from the application process ​
    • submitted evidence of damage that was suspicious – for example, images replicated what was publicly available or provided to us by other applicants.

Business: flood recovery grants

June and July 2022 storm and flood disaster recovery small business grant

Program status: Open
Started: 7 July 2022

Last updated: 30 September 2022

Customer sentiment
Approval 96.7%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.

Received

3,738
Value
$60.3m

In assessment

27
Value
$557,954

Awaiting information from customer

478
Value
$8.9m

Under fraud review

176
Value
$2.5m

Approved

788
Value
$13.7m

Ineligible applications declined

2,269
Value
$34.6m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 60%
  • Evidence of damage not provided or evidence submitted was suspicious 13%
  • Application withdrawn by customer 12%

Northern Rivers medium size business grant

Program status: Open
Started: 13 May 2022

Last updated: 30 September 2022

Customer sentiment
Approval 100%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.

Received

225
Value
$9.2m

In progress

21
Value
$1.3m

Approved

204
Value
$7.9m

Top 3 reasons for declined applications

  • Ineligible 63%
  • Evidence of damage not provided or evidence submitted was suspicious 18%
  • Eligibility check 11%

 

Flood recovery grant for small business (February 2022)

Program status: Open
Started: 9 March 2022

Last updated: 30 September 2022

Customer sentiment
Approval 93.9%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant

Received

23,851
Value
$380m

In assessment

47
Value
$778,162

Awaiting information from customer

587
Value
$11.6m

Under fraud review

1,143
Value
$18.3m

Approved

8,458
Value
$134.1m

Ineligible applications declined

13,616
Value
$215.3m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 64%
  • Not within eligible LGA or does not meet sole trader income
    requirements 14%
  • Application withdrawn by customer 11%

Last updated: 29 September 2022

Applications finalised (cumulative)

Applications finalised include approved and ineligible applications declined.

Approved amount (cumulative)


Flood recovery $10k small business northern flood grant (April 2022)

Program status: Open
Started 27 April 2022

Last updated: 30 September 2022

Customer sentiment
Approval 100%

Applications received are assessed against the support payment eligibility criteria. Learn more about this grant

Received

1,743
Value
$17.4m

In assessment

10
Value
$100,000

Awaiting information from customer

29
Value
$290,000

Under fraud review

191
Value
$1.9m

Approved

954
Value
$9.5m

Ineligible applications declined

559
Value
$5.6m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 44%
  • Evidence of damage not provided or evidence submitted was suspicious 35%
  • Application withdrawn by customer 12%

Individuals: flood recovery grants and support payments

Flood recovery rental support payment (July 2022)

Program status: Open
Started 5 August 2022

Last updated: 30 September 2022

Customer sentiment
Approval 98.3%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant

Received

1,810
Value
$17.2m

Undergoing assessment (total)

313
Value
$3.1m

Approved

252
Value
$2.6m

Ineligible applications declined

1,245
Value
$11.5m

Top 3 reasons for declined applications

  • Evidence of damage not provided or evidence submitted was suspicious 47%
  • Evidence requested was not supplied 23%
  • Application withdrawn by customer 16%

 

Flood recovery back home grant (July 2022)

Program status: Open
Started 5 August 2022

Last updated: 30 September 2022

Customer sentiment
Approval 97.9%

Applications received are assessed against the support payment eligibility criteriaLearn more about this support payment

Received

5,563
Value
$66.7m

Undergoing assessment (total)

1,059
Value
$11.3m

Approved

2,146
Value
$31m

Ineligible applications declined

2,358
Value
$24.3m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 46%
  • Evidence of damage not provided or evidence submitted was suspicious 28%
  • Application withdrawn by customer 16%

 

Flood recovery rental support payment (March 2022)

Program status: Open
Started: 24 March 2022

Last updated: 30 September 2022

Customer sentiment
Approval 97.5%

Applications received are assessed against the support payment eligibility criteriaLearn more about this support payment

Received

13,925
Value
$130.6m

In assessment

9
Value
$98,400

Awaiting information from customer

108
Value
$1m

Under fraud review

1,100
Value
$10.6m

Approved

2,918
Value
$26.2m

Ineligible applications declined

9,790
Value
$92.7m

Top 3 reasons for declined applications

  • Evidence of damage not provided or evidence submitted was suspicious 44%
  • Unable to validate customer's residential address 27%
  • Fraudulent application 11%

Flood recovery back home grant (April 2022)

Program status: Open
Started: 20 April 2022

Last updated: 30 September 2022

Customer sentiment
Approval 97.9%

Applications received are assessed against the support payment eligibility criteriaLearn more about this grant

Received

24,662
Value
$301.5m

In assessment

24
Value
$285,000

Awaiting information from customer

537
Value
$7.3m

Under fraud review

1,341
Value
$10m

Approved

12,008
Value
$170.2m

Ineligible applications declined

10,752
Value
$113.6m

Top 3 reasons for declined applications

  • Unable to validate customer's residential address 29%
  • Evidence of damage not provided or evidence submitted was suspicious 27%
  • Evidence requested was not supplied 26%

Closed programs

Last updated: 29 September 2022

Flood recovery grant for small business (March and November 2021)

Program status: Closed

Customer sentiment
Approval 96.2%

Received

11,075
Value
$190.6m

Approved

3,663
Value
$54.7m

Mouse rebate program

Program status: Closed

Customer sentiment
Approval 97%

Received

76,710
Value
$39.9m

Approved

66,253
Value
$33.9m

$10,000 bushfire grant for individuals (2020)

Program status: Closed

Customer sentiment
Approval 99.7%

Received

21,215
Value
$212.1m

Approved

17,783
Value
$177.8m

Volunteer Firefighter support

Program status: Closed

Customer sentiment
Approval 99.5%

Received

3,206
Value
$11.7m

Approved

2,981
Value
$10.8m

Bushfire recovery grant for business (up to $50,000)

Program status: Closed

Customer sentiment
Approval N/A

Received

4,015
Value
$104.4m

Approved

1,828
Value
$48.5m