Service NSW has partnered with agencies, including NSW Reconstruction Authority and Regional NSW, to deliver support measures to NSW residents who have been impacted by disasters such as bushfire and flood events.
About the statistics
- Approved: Once approved, applications are paid as soon as possible, generally within 3 to 6 business days.
- Awaiting information from customer: When Service NSW receives incomplete applications and is unable to finalise an eligibility assessment, we attempt to contact customers multiple times via email and phone to request any missing information. Customers may also receive support with grant applications from Service NSW through recovery centres, Service NSW Centres or Mobile Service Centres or by attending a flood support session in severely impacted locations.
- Ineligible applications declined: Common reasons for an application being declined include that the customer:
- did not supply evidence to us after we requested it – for example, the customer did not provide photos showing impact, quotes or invoices, utility bills or government-issued letters dated prior to the event and accountant letter or Income Tax Return (sole traders)
- was not within an eligible local government area or did not meet sole trader income requirements (for business grants)
- withdrew from the application process
- submitted evidence of damage that was suspicious – for example, images replicated what was publicly available or provided to us by other applicants.
Business: flood recovery grants
Flood recovery $50k small business flood grant (September 2022)
Program status: Open
Started: 14 September 2022
Last updated: 2 June 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 52%
- Ineligible application 20%
- Application withdrawn by customer 12%
June and July 2022 storm and flood disaster recovery small business grant
Program status: Open
Started: 7 July 2022
Last updated: 2 June 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 55%
- Application withdrawn by customer 10%
- Ineligible application 10%
Northern Rivers medium size business grant
Program status: Open
Started: 13 May 2022
Last updated: 2 June 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.
Received
Value
In progress
Value
Approved
Value
Top 3 reasons for declined applications
- Ineligible application 57%
- Evidence of damage not provided or evidence submitted was suspicious 15%
- Application withdrawn by customer 12%
Flood recovery grant for small business (February 2022)
Program status: Open
Started: 9 March 2022
Last updated: 2 June 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 57%
- Ineligible application 14%
- Application withdrawn by customer 10%
Last updated: 2 June 2023
Applications finalised (cumulative)
Applications finalised (cumulative)
Applications finalised include approved and ineligible applications declined.
Approved amount (cumulative)
Approved amount (cumulative)
Flood recovery $10k small business northern flood grant (April 2022)
Program status: Closed
Started 27 April 2022
Last updated: 2 June 2023
Applications received are assessed against the support payment eligibility criteria.
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 32%
- Evidence of damage not provided or evidence submitted was suspicious 25%
- Does not meet annual turnover requirements 12%
Individuals: flood recovery grants and support payments
Flood recovery rental support payment (September 2022)
Program status: Open
Started 14 September 2022
Last updated: 2 June 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.
Received
Value
Undergoing assessment (total)
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence of damage not provided or evidence submitted was suspicious 32%
- Address cannot be validated 21%
- Application withdrawn by customer 20%
Flood recovery rental support payment (July 2022)
Program status: Open
Started 5 August 2022
Last updated: 2 June 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant
Received
Value
Undergoing assessment (total)
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 25%
- Evidence submitted was suspicious 22%
- Evidence of damage not provided or evidence submitted was suspicious 16%
Flood recovery rental support payment (March 2022)
Program status: Open
Started: 24 March 2022
Last updated: 2 June 2023
Applications received are assessed against the support payment eligibility criteria. Learn more about this support payment
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence of damage not provided or evidence submitted was suspicious 29%
- Address cannot be validated 24%
- Evidence requested was not supplied 10%
Flood recovery back home grant (September 2022)
Program status: Open
Started: 14 September 2022
Last updated: 2 June 2023
Applications received are assessed against the support payment eligibility criteria. Learn more about this support payment
Received
Value
Undergoing assessment (total)
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence of damage not provided or evidence submitted was suspicious 27%
- Address cannot be validated 26%
- Application withdrawn by customer 21%
Flood recovery back home grant (July 2022)
Program status: Open
Started 5 August 2022
Last updated: 2 Jun 2023
Applications received are assessed against the support payment eligibility criteria. Learn more about this support payment
Received
Value
Undergoing assessment (total)
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 44%
- Address cannot be validated 15%
- Evidence of damage not provided or evidence submitted was suspicious 13%
Flood recovery back home grant (April 2022)
Program status: Open
Started: 20 April 2022
Last updated: 2 June 2023
Applications received are assessed against the support payment eligibility criteria. Learn more about this grant
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Address cannot be validated 26%
- Evidence requested was not supplied 24%
- Evidence of damage not provided or evidence submitted was suspicious 19%
Closed programs
Last updated: 2 June 2023
Flood recovery grant for small business (March and November 2021)
Program status: Closed
Received
Value
Approved
Value
Mouse rebate program
Program status: Closed
Received
Value
Approved
Value
$10,000 bushfire grant for individuals (2020)
Program status: Closed
Received
Value
Approved
Value
Volunteer Firefighter support
Program status: Closed
Received
Value
Approved
Value
Bushfire recovery grant for business (up to $50,000)
Program status: Closed