Service NSW has partnered with agencies, including NSW Reconstruction Authority and Regional NSW, to deliver support measures to NSW residents who have been impacted by disasters such as bushfire and flood events.
About the statistics
- Approved: Once approved, applications are paid as soon as possible, generally within 3 to 6 business days.
- Awaiting information from customer: When Service NSW receives incomplete applications and is unable to finalise an eligibility assessment, we attempt to contact customers multiple times via email and phone to request any missing information. Customers may also receive support with grant applications from Service NSW through Disaster Recovery Centres, Service NSW Centres or Mobile Service Centres or by attending a Flood Support Session in severely impacted locations.
- Ineligible applications declined: Common reasons for an application being declined include that the customer:
- did not supply evidence to us after we requested it – for example, the customer did not provide photos showing impact, quotes or invoices, utility bills or government-issued letters dated prior to the event and accountant letter or Income Tax Return (sole traders)
- was not within an eligible local government area or did not meet sole trader income requirements (for business grants)
- withdrew from the application process
- submitted evidence of damage that was suspicious – for example, images replicated what was publicly available or provided to us by other applicants.
Business: flood recovery grants
Flood recovery $50k small business flood grant (September 2022)
Program status: Open
Started: 14 September 2022
Last updated: 3 February 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 50%
- Ineligible application 17%
- Application withdrawn by customer 12%
June and July 2022 storm and flood disaster recovery small business grant
Program status: Open
Started: 7 July 2022
Last updated: 3 February 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 56%
- Application withdrawn by customer 10%
- Ineligible application 9%
Northern Rivers medium size business grant
Program status: Open
Started: 13 May 2022
Last updated: 3 February 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.
Received
Value
In progress
Value
Approved
Value
Top 3 reasons for declined applications
- Ineligible application 64%
- Evidence of damage not provided or evidence submitted was suspicious 18%
- Application withdrawn by customer 11%
Flood recovery grant for small business (February 2022)
Program status: Open
Started: 9 March 2022
Last updated: 3 February 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 58%
- Ineligible application 13%
- Application withdrawn by customer 10%
Last updated: 3 February 2023
Applications finalised (cumulative)
Applications finalised (cumulative)
Applications finalised include approved and ineligible applications declined.
Approved amount (cumulative)
Approved amount (cumulative)
Flood recovery $10k small business northern flood grant (April 2022)
Program status: Closed
Started 27 April 2022
Last updated: 3 February 2023
Applications received are assessed against the support payment eligibility criteria. Learn more about this grant
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 32%
- Evidence of damage not provided or evidence submitted was suspicious 25%
- Does not meet annual turnover requirements 13%
Individuals: flood recovery grants and support payments
Flood recovery rental support payment (September 2022)
Program status: Open
Started 14 September 2022
Last updated: 3 February 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.
Received
Value
Undergoing assessment (total)
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence of damage not provided or evidence submitted was suspicious 42%
- Application withdrawn by customer 22%
- Unable to validate customer's residential address 16%
Flood recovery rental support payment (July 2022)
Program status: Open
Started 5 August 2022
Last updated: 3 February 2023
Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant
Received
Value
Undergoing assessment (total)
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence of damage not provided or evidence submitted was suspicious 27%
- Evidence requested was not supplied 24%
- Unable to validate customer's residential address 13%
Flood recovery rental support payment (March 2022)
Program status: Open
Started: 24 March 2022
Last updated: 3 February 2023
Applications received are assessed against the support payment eligibility criteria. Learn more about this support payment
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence of damage not provided or evidence submitted was suspicious 30%
- Address cannot be validated 24%
- Evidence requested was not supplied 10%
Flood recovery back home grant (September 2022)
Program status: Open
Started: 14 September 2022
Last updated: 3 February 2023
Applications received are assessed against the support payment eligibility criteria. Learn more about this support payment
Received
Value
Undergoing assessment (total)
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence of damage not provided or evidence submitted was suspicious 30%
- Application withdrawn by customer 25%
- Address cannot be validated 21%
Flood recovery back home grant (July 2022)
Program status: Open
Started 5 August 2022
Last updated: 3 February 2023
Applications received are assessed against the support payment eligibility criteria. Learn more about this support payment
Received
Value
Undergoing assessment (total)
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Evidence requested was not supplied 45%
- Evidence of damage not provided or evidence submitted was suspicious 15%
- Application withdrawn by customer 13%
Flood recovery back home grant (April 2022)
Program status: Open
Started: 20 April 2022
Last updated: 3 February 2023
Applications received are assessed against the support payment eligibility criteria. Learn more about this grant
Received
Value
In assessment
Value
Awaiting information from customer
Value
Under fraud review
Value
Approved
Value
Ineligible applications declined
Value
Top 3 reasons for declined applications
- Unable to validate customer's residential address 25%
- Evidence requested was not supplied 23%
- Evidence of damage not provided or evidence submitted was suspicious 21%
Closed programs
Last updated: 27 January 2023
Flood recovery grant for small business (March and November 2021)
Program status: Closed
Received
Value
Approved
Value
Mouse rebate program
Program status: Closed
Received
Value
Approved
Value
$10,000 bushfire grant for individuals (2020)
Program status: Closed
Received
Value
Approved
Value
Volunteer Firefighter support
Program status: Closed
Received
Value
Approved
Value
Bushfire recovery grant for business (up to $50,000)
Program status: Closed