Service NSW has partnered with agencies, including NSW Reconstruction Authority and Regional NSW, to deliver support measures to NSW residents who have been impacted by disasters such as bushfire and flood events. 

About the statistics​

  • Approved: Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. ​
  • Awaiting information from customer: When Service NSW receives incomplete applications and is unable to finalise an eligibility assessment, we attempt to contact customers multiple times via email and phone to request any missing information. Customers may also receive support with grant applications from Service NSW through Disaster Recovery Centres, Service NSW Centres or Mobile Service Centres or by attending a Flood Support Session in severely impacted locations. ​
  • Ineligible applications declined: Common reasons for an application being declined include that the customer​:
    • did not supply evidence to us after we requested it – for example, the customer did not provide photos showing impact, quotes or invoices, utility bills or government-issued letters dated prior to the event and accountant letter or Income Tax Return (sole traders)​
    • was not within an eligible local government area or did not meet sole trader income requirements (for business grants)​
    • withdrew from the application process ​
    • submitted evidence of damage that was suspicious – for example, images replicated what was publicly available or provided to us by other applicants.

Business: flood recovery grants

Flood recovery $50k small business flood grant (September 2022)

Program status: Open
Started: 14 September 2022

Last updated: 3 February 2023

Customer sentiment
Approval 98%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.

Received

530
Value
$11.5m

In assessment

5
Value
$137,447

Awaiting information from customer

83
Value
$2m

Under fraud review

0
Value
0

Approved

273
Value
$6m

Ineligible applications declined

169
Value
$3.4m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 50%
  • Ineligible application 17%
  • Application withdrawn by customer 12%

 

June and July 2022 storm and flood disaster recovery small business grant

Program status: Open
Started: 7 July 2022

Last updated: 3 February 2023

Customer sentiment
Approval 96.9%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.

Received

5,373
Value
$88.1m

In assessment

11
Value
$161,391

Awaiting information from customer

170
Value
$3m

Under fraud review

5
Value
$65,468

Approved

1,218
Value
$21.4m

Ineligible applications declined

3,969
Value
$63.4m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 56%
  • Application withdrawn by customer 10%
  • Ineligible application 9%

Northern Rivers medium size business grant

Program status: Open
Started: 13 May 2022

Last updated: 3 February 2023

Customer sentiment
Approval 100%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.

Received

381
Value
$14.1m

In progress

17
Value
$1.4m

Approved

364
Value
$12.7m

Top 3 reasons for declined applications

  • Ineligible application 64%
  • Evidence of damage not provided or evidence submitted was suspicious 18%
  • Application withdrawn by customer 11%

 

Flood recovery grant for small business (February 2022)

Program status: Open
Started: 9 March 2022

Last updated: 3 February 2023

Customer sentiment
Approval 93.9%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant

Received

25,386
Value
$403.7m

In assessment

28
Value
$531,036

Awaiting information from customer

146
Value
$2.6m

Under fraud review

3
Value
$73,015

Approved

9,262
Value
$146.4m

Ineligible applications declined

15,947
Value
$254m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 58%
  • Ineligible application 13%
  • Application withdrawn by customer 10%

Last updated: 3 February 2023 

Applications finalised (cumulative)

Applications finalised include approved and ineligible applications declined.

Approved amount (cumulative)


Flood recovery $10k small business northern flood grant (April 2022)

Program status: Closed
Started 27 April 2022

Last updated: 3 February 2023

Customer sentiment
Approval 100%

Applications received are assessed against the support payment eligibility criteria. Learn more about this grant

Received

1,757
Value
$17.6m

In assessment

1
Value
$10,000

Awaiting information from customer

0
Value
0

Under fraud review

0
Value
0

Approved

976
Value
$9.8m

Ineligible applications declined

780
Value
$7.8m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 32%
  • Evidence of damage not provided or evidence submitted was suspicious 25%
  • Does not meet annual turnover requirements  13%

Individuals: flood recovery grants and support payments

Flood recovery rental support payment (September 2022)

Program status: Open
Started 14 September 2022

Last updated: 3 February 2023

Customer sentiment
Approval 97.7%

Applications received are assessed against the grant eligibility criteria and program guidelinesLearn more about this grant.

Received

183
Value
$1.6m

Undergoing assessment (total)

26
Value
$246,000

Approved

91
Value
$756,400

Ineligible applications declined

66
Value
$595,600

Top 3 reasons for declined applications

  • Evidence of damage not provided or evidence submitted was suspicious 42%
  • Application withdrawn by customer 22%
  • Unable to validate customer's residential address 16%

 

Flood recovery rental support payment (July 2022)

Program status: Open
Started 5 August 2022

Last updated: 3 February 2023

Customer sentiment
Approval 97.9%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant

Received

3,509
Value
$33.4m

Undergoing assessment (total)

112
Value
$1.1m

Approved

470
Value
$4.9m

Ineligible applications declined

2,927
Value
$27.4m

Top 3 reasons for declined applications

  • Evidence of damage not provided or evidence submitted was suspicious 27%
  • Evidence requested was not supplied 24%
  • Unable to validate customer's residential address 13%

 

Flood recovery rental support payment (March 2022)

Program status: Open
Started: 24 March 2022

Last updated: 3 February 2023

Customer sentiment
Approval 97.5%

Applications received are assessed against the support payment eligibility criteriaLearn more about this support payment

Received

14,640
Value
$137.2m

In assessment

9
Value
$72,400

Awaiting information from customer

38
Value
$352,400

Under fraud review

2
Value
$26,800

Approved

3,081
Value
$27.8m

Ineligible applications declined

11,510
Value
$109m

Top 3 reasons for declined applications

  • Evidence of damage not provided or evidence submitted was suspicious 30%
  • Address cannot be validated 24%
  • Evidence requested was not supplied 10%

Flood recovery back home grant (September 2022)

Program status: Open
Started: 14 September 2022

Last updated: 3 February 2023

Customer sentiment
Approval 97.7%

Applications received are assessed against the support payment eligibility criteriaLearn more about this support payment

Received

938
Value
$12.6m

Undergoing assessment (total)

116
Value
$1.4m

Approved

516
Value
$8.3m

Ineligible applications declined

306
Value
$3m

Top 3 reasons for declined applications

  • Evidence of damage not provided or evidence submitted was suspicious 30%
  • Application withdrawn by customer 25%
  • Address cannot be validated 21%

 

Flood recovery back home grant (July 2022)

Program status: Open
Started 5 August 2022

Last updated: 3 February 2023

Customer sentiment
Approval 97.9%

Applications received are assessed against the support payment eligibility criteriaLearn more about this support payment

Received

9,074
Value
$106.3m

Undergoing assessment (total)

270
Value
$3.3m

Approved

3,220
Value
$46.6m

Ineligible applications declined

5,584
Value
$56.5m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 45%
  • Evidence of damage not provided or evidence submitted was suspicious 15%
  • Application withdrawn by customer 13%

 

Flood recovery back home grant (April 2022)

Program status: Open
Started: 20 April 2022

Last updated: 3 February 2023

Customer sentiment
Approval 97.5%

Applications received are assessed against the support payment eligibility criteriaLearn more about this grant

Received

26,835
Value
$327.7m

In assessment

15
Value
$160,000

Awaiting information from customer

169
Value
$2.1m

Under fraud review

1
Value
$5,000

Approved

12,941
Value
$184.3m

Ineligible applications declined

13,709
Value
$141.2m

Top 3 reasons for declined applications

  • Unable to validate customer's residential address 25%
  • Evidence requested was not supplied 23%
  • Evidence of damage not provided or evidence submitted was suspicious 21%

Closed programs

Last updated: 27 January 2023

Flood recovery grant for small business (March and November 2021)

Program status: Closed

Customer sentiment
Approval 96.2%

Received

11,234
Value
$193.3m

Approved

3,651
Value
$54.7m

Mouse rebate program

Program status: Closed

Customer sentiment
Approval 97%

Received

76,710
Value
$39.9m

Approved

66,270
Value
$33.9m

$10,000 bushfire grant for individuals (2020)

Program status: Closed

Customer sentiment
Approval 99.7%

Received

21,215
Value
$212.1m

Approved

17,782
Value
$177.8m

Volunteer Firefighter support

Program status: Closed

Customer sentiment
Approval 99.5%

Received

3,206
Value
$11.7m

Approved

2,981
Value
$10.8m

Bushfire recovery grant for business (up to $50,000)

Program status: Closed

Customer sentiment
Approval N/A

Received

4,015
Value
$104.4m

Approved

1,828
Value
$48.5m