Service NSW has partnered with agencies, including NSW Reconstruction Authority and Regional NSW, to deliver support measures to NSW residents who have been impacted by disasters such as bushfire and flood events. 

About the statistics​

  • Approved: Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. ​
  • Awaiting information from customer: When Service NSW receives incomplete applications and is unable to finalise an eligibility assessment, we attempt to contact customers multiple times via email and phone to request any missing information. Customers may also receive support with grant applications from Service NSW through recovery centres, Service NSW Centres or Mobile Service Centres or by attending a flood support session in severely impacted locations. ​
  • Ineligible applications declined: Common reasons for an application being declined include that the customer​:
    • did not supply evidence to us after we requested it – for example, the customer did not provide photos showing impact, quotes or invoices, utility bills or government-issued letters dated prior to the event and accountant letter or Income Tax Return (sole traders)​
    • was not within an eligible local government area or did not meet sole trader income requirements (for business grants)​
    • withdrew from the application process ​
    • submitted evidence of damage that was suspicious – for example, images replicated what was publicly available or provided to us by other applicants.

Business: flood recovery grants

Flood recovery $50k small business flood grant (September 2022)

Program status: Open
Started: 14 September 2022

Last updated: 2 June 2023

Customer sentiment
Approval 96.8%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.

Received

1,008
Value
$21.9m

In assessment

7
Value
$133,464

Awaiting information from customer

68
Value
$1.9m

Under fraud review

2
Value
$49,413

Approved

519
Value
$11m

Ineligible applications declined

412
Value
$8.8m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 52%
  • Ineligible application 20%
  • Application withdrawn by customer 12%

 

June and July 2022 storm and flood disaster recovery small business grant

Program status: Open
Started: 7 July 2022

Last updated: 2 June 2023

Customer sentiment
Approval 96.7%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.

Received

6,190
Value
$103.5m

In assessment

24
Value
$480,445

Awaiting information from customer

116
Value
$2.7m

Under fraud review

5
Value
$131,449

Approved

1,369
Value
$24.6m

Ineligible applications declined

4,676
Value
$75.6m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 55%
  • Application withdrawn by customer 10%
  • Ineligible application 10%

Northern Rivers medium size business grant

Program status: Open
Started: 13 May 2022

Last updated: 2 June 2023

Customer sentiment
Approval 100%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant.

Received

453
Value
$16.8m

In progress

30
Value
$2m

Approved

423
Value
$14.8m

Top 3 reasons for declined applications

  • Ineligible application 57%
  • Evidence of damage not provided or evidence submitted was suspicious 15%
  • Application withdrawn by customer 12%

 

Flood recovery grant for small business (February 2022)

Program status: Open
Started: 9 March 2022

Last updated: 2 June 2023

Customer sentiment
Approval 93.9%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant

Received

26,362
Value
$420.7m

In assessment

15
Value
$215,216

Awaiting information from customer

133
Value
$2.7m

Under fraud review

3
Value
$32,066

Approved

9,662
Value
$152.6m

Ineligible applications declined

16,549
Value
$265.1m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 57%
  • Ineligible application 14%
  • Application withdrawn by customer 10%

Last updated: 2 June 2023 

Applications finalised (cumulative)

Applications finalised include approved and ineligible applications declined.

Approved amount (cumulative)


Flood recovery $10k small business northern flood grant (April 2022)

Program status: Closed
Started 27 April 2022

Last updated: 2 June 2023

Customer sentiment
Approval 100%

Applications received are assessed against the support payment eligibility criteria.

Received

1,757
Value
$17.6m

In assessment

1
Value
$10,000

Awaiting information from customer

0
Value
$0

Under fraud review

0
Value
$0

Approved

976
Value
$9.8m

Ineligible applications declined

780
Value
$7.8m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 32%
  • Evidence of damage not provided or evidence submitted was suspicious 25%
  • Does not meet annual turnover requirements  12%

Individuals: flood recovery grants and support payments

Flood recovery rental support payment (September 2022)

Program status: Open
Started 14 September 2022

Last updated: 2 June 2023

Customer sentiment
Approval 98.4%

Applications received are assessed against the grant eligibility criteria and program guidelinesLearn more about this grant.

Received

425
Value
$3.8m

Undergoing assessment (total)

14
Value
$120,000

Approved

197
Value
$1.7m

Ineligible applications declined

214
Value
$2m

Top 3 reasons for declined applications

  • Evidence of damage not provided or evidence submitted was suspicious 32%
  • Address cannot be validated 21%
  • Application withdrawn by customer 20%

 

Flood recovery rental support payment (July 2022)

Program status: Open
Started 5 August 2022

Last updated: 2 June 2023

Customer sentiment
Approval 98.1%

Applications received are assessed against the grant eligibility criteria and program guidelines. Learn more about this grant

Received

4,040
Value
$38.5m

Undergoing assessment (total)

44
Value
$409,600

Approved

489
Value
$5.1m

Ineligible applications declined

3,507
Value
$33m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 25%
  • Evidence submitted was suspicious 22%
  • Evidence of damage not provided or evidence submitted was suspicious 16%

 

Flood recovery rental support payment (March 2022)

Program status: Open
Started: 24 March 2022

Last updated: 2 June 2023

Customer sentiment
Approval 97.5%

Applications received are assessed against the support payment eligibility criteriaLearn more about this support payment

Received

15,002
Value
$140.6m

In assessment

4
Value
$38,800

Awaiting information from customer

34
Value
$319,200

Under fraud review

3
Value
$24,400

Approved

3,186
Value
$28.7m

Ineligible applications declined

11,775
Value
$111.5m

Top 3 reasons for declined applications

  • Evidence of damage not provided or evidence submitted was suspicious 29%
  • Address cannot be validated 24%
  • Evidence requested was not supplied 10%

Flood recovery back home grant (September 2022)

Program status: Open
Started: 14 September 2022

Last updated: 2 June 2023

Customer sentiment
Approval 98.4%

Applications received are assessed against the support payment eligibility criteriaLearn more about this support payment

Received

1,657
Value
$22.1m

Undergoing assessment (total)

66
Value
$845,000

Approved

848
Value
$13.7m

Ineligible applications declined

743
Value
$7.5m

Top 3 reasons for declined applications

  • Evidence of damage not provided or evidence submitted was suspicious 27%
  • Address cannot be validated 26%
  • Application withdrawn by customer 21%

 

Flood recovery back home grant (July 2022)

Program status: Open
Started 5 August 2022

Last updated: 2 Jun 2023

Customer sentiment
Approval 98.1%

Applications received are assessed against the support payment eligibility criteriaLearn more about this support payment

Received

11,036
Value
$131.9m

Undergoing assessment (total)

238
Value
$3.5m

Approved

3,710
Value
$54.7m

Ineligible applications declined

7,088
Value
$73.7m

Top 3 reasons for declined applications

  • Evidence requested was not supplied 44%
  • Address cannot be validated 15%
  • Evidence of damage not provided or evidence submitted was suspicious 13%

 

Flood recovery back home grant (April 2022)

Program status: Open
Started: 20 April 2022

Last updated: 2 June 2023

Customer sentiment
Approval 97.5%

Applications received are assessed against the support payment eligibility criteriaLearn more about this grant

Received

29,085
Value
$358.5m

In assessment

14
Value
$180,000

Awaiting information from customer

134
Value
$1.8m

Under fraud review

5
Value
$50,000

Approved

13,894
Value
$199.1m

Ineligible applications declined

15,038
Value
$157.5m

Top 3 reasons for declined applications

  • Address cannot be validated 26%
  • Evidence requested was not supplied 24%
  • Evidence of damage not provided or evidence submitted was suspicious 19%

Closed programs

Last updated: 2 June 2023

Flood recovery grant for small business (March and November 2021)

Program status: Closed

Customer sentiment
Approval 96.2%

Received

11,298
Value
$194.4m

Approved

3,665
Value
$55m

Mouse rebate program

Program status: Closed

Customer sentiment
Approval 97%

Received

76,710
Value
$39.9m

Approved

66,270
Value
$33.9m

$10,000 bushfire grant for individuals (2020)

Program status: Closed

Customer sentiment
Approval 99.7%

Received

21,215
Value
$212.1m

Approved

17,782
Value
$177.8m

Volunteer Firefighter support

Program status: Closed

Customer sentiment
Approval 99.5%

Received

3,206
Value
$11.7m

Approved

2,981
Value
$10.8m

Bushfire recovery grant for business (up to $50,000)

Program status: Closed

Customer sentiment
Approval N/A

Received

4,015
Value
$104.4m

Approved

1,828
Value
$48.5m