Service NSW has partnered with agencies including Resilience NSW and Regional NSW, to deliver support measures to NSW residents who have been impacted by disasters such as bushfire and flood events. 

Flood recovery grants

Flood recovery grant for small business (February 2022)

Program status: Open
Started: 9 March 2022

Last updated: 25 May 2022

Customer sentiment
Approval 94.4%

Received

17,008
Value
$270.3m

Note: Applications received are assessed against the grant eligibility criteria and program guidelines.

In some cases, more information is required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. 

Undergoing assessment (total)

3,738
Value
$64.4m

Breakdown of applications undergoing assessment

In assessment

210 applications (value $3.4m)

Awaiting information from customer

2,834 applications (value $49.3m)

Under fraud review

694 applications (value $11.7m)

Approved

4,130
Value
$60.9m

Of the approved applications

Paid

3,444 applications (value $50.2m)

Ineligible applications declined

9,140
Value
$145m

Last updated: 24 May 2022

Applications finalised (cumulative)

Applications finalised include approved and ineligible applications declined.

Approved amount (cumulative)


 

Flood recovery rental support payment (March 2022)

Program status: Open
Started: 24 March 2022

Last updated: 25 May 2022

Customer sentiment
Approval 97.5%

Received

10,619
Value
$100.2m

Note: Applications received are assessed against the support payment eligibility criteria

In some cases, more information is required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. 

Undergoing assessment (total)

1,833
Value
$17.2m

Breakdown of applications undergoing assessment

In assessment

151 applications (value $1.5m)

Awaiting information from customer

825 applications (value $7.7m)

Under fraud review

857 applications (value $8.1m)

Approved

1,620
Value
$14.9m

Of the approved applications

Paid

1,511 applications (value $14m)

 

Ineligible applications declined

7,166
Value
$68m

 

Flood recovery back home grant (April 2022)

Program status: Open
Started: 20 April 2022

Last updated: 25 May 2022

Customer sentiment
Approval 97.5%

Received

12,251
Value
$142.8m

Note: Applications received are assessed against the support payment eligibility criteria

In some cases, more information is required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. 

Undergoing assessment (total)

4,971
Value
$56.5m

Breakdown of applications undergoing assessment

In assessment

299 applications (value $3.3m)

Awaiting information from customer

3,729 applications (value $45.5m)

Under fraud review

943 applications (value $7.7m)

Approved

3,959
Value
$54.8m

Of the approved applications

Paid

3,242 applications (value $44.9m)

 

 

Ineligible applications declined

3,321
Value
$31.5m

 

Flood recovery $10k small business northern flood grant (April 2022)

Program status: Open

Started 27 April 2022

Last updated: 25 May 2022

Customer sentiment
Approval 100%

Received

821
Value
$8.2m

Note: Applications received are assessed against the support payment eligibility criteria

In some cases, more information is required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. 

Undergoing assessment (total)

456
Value
$4.6m

Breakdown of applications undergoing assessment

In assessment

41 applications (value $410,000)

Awaiting information from customer

372 applications (value $3.7m)

Under fraud review

43 applications (value $430,000)

Approved

341
Value
$3.4m

Of the approved applications

Paid

281 application (value $2.8m)

 

Ineligible applications declined

24
Value
$240,000

Flood recovery grant for small business (March and November 2021)

Program status: Open
Started: 18 April 2021

Last updated: 25 May 2022

Customer sentiment
Approval 96.2%

Received

10,767
Value
$185.4m

Note: Applications received are assessed against the grant eligibility criteria and program guidelines (see November to December 2021 floods grant guidelines).

In some cases, more information is required from customers to progress assessment and this may delay processing times. Once approved, applications are paid as soon as possible, generally within 3 to 6 business days. 

Undergoing assessment

1,244
Value
$22.2m

Breakdown of applications undergoing assessment

In assessment

31 applications (value $566,552)

Awaiting information from customer

146 applications (value $2.8m)

Under fraud review

1,067 applications (value $18.9m)

Approved

3,589
Value
$53.4m

Of the approved applications

Paid

3,529 applications (value $52.7m)

 

Ineligible applications declined

5,934
Value
$109.8m

Closed programs

Last updated: 19 May 2022

Mouse rebate program

Program status: Closed

Customer sentiment
Approval 97%

Received

76,709
Value
$39.9m

Approved

66,151
Value
$33.9m

$10,000 bushfire grant for individuals (2020)

Program status: Closed

Customer sentiment
Approval 99.7%

Received

21,215
Value
$212.1m

Approved

17,792
Value
$178m

Volunteer Firefighter support

Program status: Closed

Customer sentiment
Approval 99.5%

Received

3,206
Value
$11.7m

Approved

2,981
Value
$10.8m

Bushfire recovery grant for business (up to $50,000)

Program status: Closed

Customer sentiment
Approval N/A

Received

4,015
Value
$104.4m

Approved

1,828
Value
$48.5m