Privacy statement
The Before and after school care survey is being delivered by Service NSW in partnership with the NSW Department of Education.
This statement sets out how we use, collect and disclose personal information about you. Additional information on how Service NSW handles personal information, can be found in our Privacy policy and Privacy Management Plan.
Service NSW and the NSW Department of Education give priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the NSW Privacy Laws: Privacy and Personal Information Protection Act 1998.
Purpose for collecting your information
Service NSW is collecting your personal information for the purposes of:
- sending you email updates about before and after school care
- responding to complaints and enquiries in relation to the survey
- communicating with you as required.
Information we collect
The types of personal information that we collect about you may include:
- email address
- suburb.
Providing us with the requested information is not required by law. However, if you choose not to provide us with the requested information, we may not be able to assist you.
Using and disclosing your information
Service NSW will not provide your personal information to third parties for any purposes not already stated in this privacy statement, or to which you have not otherwise consented, unless Service NSW is required, or authorised, by law to do so. This may include disclosure to other government agencies and partners. Disclosure may also be made to law enforcement, dispute resolution, statutory or regulatory bodies, or as required by law. Service NSW will not transfer your personal data to third parties unless we have your consent and/or are required by law to do so.
Service NSW will share de-identified information for research and statistical purposes. This will include sharing certain information to the NSW Department of Education for the purposes of data analysis and aggregation so that the NSW Department of Education can analyse and further assist parents or carers with before and after school care requirements.
Protecting your information
Service NSW will take reasonable security measures to protect your personal information from loss, unauthorised access, use, modification, disclosure or other misuse. Your personal information will be held and disposed of securely at: Service NSW, Level 20, 2-24 Rawson Place, Sydney NSW, 2000.
You may ask for access to the personal information we hold about you at any time and request rectification, erasure and restriction of your personal information by calling 13 77 88.
If you are concerned about an alleged breach of privacy law or any other regulation, please contact Service NSW.
For further information about how we protect your privacy, to make a privacy complaint or to seek to amend the personal information we hold about you, please contact:
Privacy Coordinator
Department of Customer Service
2-24 Rawson Place
Sydney NSW 2000
Phone: 13 77 88
Collection Notice
Service NSW may ask to collect your personal information to provide you with email updates about before and after school care.
We will not disclose personal information about you to anybody else, unless you have given consent, or we are authorised or required to do so by law. Our privacy policy describes when this might occur. For more information about how we handle your personal information, how you can request to access or correct the personal information we hold about you, and who to contact if you have a privacy enquiry or complaint, please see our Privacy policy and Privacy Management Plan.
Retention of personal information
Service NSW is committed to making sure your personal information is secure. Your personal information will be stored securely, not kept longer than necessary and disposed of appropriately.
Access to your personal information
You may ask for access to the personal information we hold about you at any time and request rectification, erasure and restriction of your personal information by calling 13 77 88.
Find out more about privacy
If you are concerned about an alleged breach of privacy law or any other regulation, please contact Service NSW.
For further information about how we protect your privacy, to make a privacy complaint or to seek to amend the personal information we hold about you, please contact:
Privacy Coordinator
Department of Customer Service
2-24 Rawson Place
Sydney NSW 2000
Phone: 13 77 88