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Use of 'My Licences and Credentials'

The ‘My Licences and Credentials’ is a function on the Service NSW app which allows you to use and present a digital version of certain NSW Government licences and credentials.

Use of this function is optional, meaning that you can continue to use your physical licence or credential (where available) if you prefer.

Current licences and credentials available digitally include:

Purpose of collection

Service NSW collects the personal information that you provide in your application for a digital licence or credential.

You can choose which licences or credentials you wish to have as a digital version on an agency-by-agency basis, dependent upon which agencies your MyServiceNSW account is linked to. For further information read the MyServiceNSW Account collection notice.

Your personal information is being collected to enable Service NSW to process your application and connect your digital licence or credential.

Your personal information will continue to be hosted on systems which belong to the agency that originally collected your personal information to administer the licence or credential.

The information is transmitted from the hosting agency to the MyServiceNSW app as needed, some personal information will be encrypted and held on your mobile phone to facilitate the display of the licence or credential, when required.

Transmission of personal information in this process will be encrypted.

Service NSW also collects other limited information about your subsequent use of your digital licence or credential in the form of an activity log. This occurs when you present or use a digital licence or credential. Some information about that interaction will be captured and stored in an activity log. The activity log is collected to ensure that technical assistance can be provided.

Other than sharing your information with the agency that originally issued your licence or credential, Service NSW will not release your personal information unless authorised by law.

You are supplying your personal information voluntarily. The consequences of not supplying your personal information are that we may not be able to:

  • process your application for a digital licence or credential, or
  • support your use of it.

When we may contact you

Consistent with the terms of your MyServiceNSW account, Service NSW may contact you to:

  • assist with administering your MyServiceNSW account and support the access and/or display of digital licence and credential information in the MyServiceNSW app
  • provide you with information relevant to the digital licences and credentials that you have agreed to link to.

Access to information

You are entitled to access and correct your personal information if we hold it.

The name and address of the agency that is collecting and holding your information for the purpose of processing your application and connecting your digital licence or credential is:

Service NSW
McKell Building, 2-24 Rawson Place
Sydney NSW 2000

There are also terms and conditions for each digital licence or credential. Refer to those relevant documents for more information.

The Privacy Statement provided by the agency that issued your licence or credential still applies in respect of the digital version of the licence or credential that you are creating on the Service NSW app.

For the NSW Driver Licence and NSW Photo Card, refer to the Transport for NSW Privacy Statement.

Further information

Read the Service NSW privacy statement for more information on how:

  • we handle your personal information
  • you can access and seek correction of the information
  • privacy enquiries or complaints can be made.

You can call Service NSW on 13 77 88.

Service NSW is located at 2-24 Rawson Place Sydney NSW 2000.

Related links

Last updated: 21 February 2022