Help available
Short and long-term support options are available for home owners and tenants, including:
- payment extensions and plans
- Payment Assistance Scheme (PAS)
- free essential plumbing
- emergency support
- deductions from Centrelink payments
- discounts for pensioners.
How to get help
- For information visit Help to pay your water bill
- Call Sydney Water Customer Care Team on 13 20 92
- Make an enquiry online
Access PAS (Payment Assistance Scheme)
Eligible customers can access emergency financial support through Sydney Water's Payment Assistance Scheme.
If you're eligible for PAS, Sydney Water can apply PAS credits directly to your Sydney Water bill.
How to get PAS
- You can contact Sydney Water for PAS:
- apply online
- call 1800 222 280.
- Make an appointment with an accredited community agency in your local government area View a list of accredited agencies by local government area
Related information
Last published: 12 June 2026