Our people and culture
At Service NSW, a positive customer experience is our highest priority.
We are a diverse team of over 4000 staff working together to provide services that help improve the lives of our 8+ million customers across NSW.
We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community.
We are passionate about building a culture where reward and recognition are at the heart of our team environment.
We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers.
Learn more
Jobs at Service NSW
We have a range of roles available from customer service through to client relationship management and information technology.
Digital and tech jobs
Our digital services team employs over 400 designers, engineers and product managers. We have opportunities at senior, mid and junior levels.
Who we are
Service NSW was set up in 2013 as a one-stop shop for NSW Government services. Our vision is to be a connected, trusted and caring part of NSW communities.
Our leadership team
Led by our CEO, our executive team oversees service delivery, partnerships, security, digital services, small business, risk, strategy and performance,
Leading digital transformation
Do you have a passion for anything and everything to do with technology?
We need you!
Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more...
Join us and use the latest technology to build and deliver products that put the customer front and centre. Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers.
Explore careers
We offer more than just a job, with careers almost as diverse as our people.
Customer service
Be the face or the voice on the frontline giving support to customers, communities and industry across NSW.
Digital and IT
Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW.
Human resources
Build your career in talent acquisition and development, industrial relations, return to work, inclusion, and more.
Client relationship management
Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials.
Corporate services
We have varied roles in operations, service delivery, privacy, legal, administration, and risk, strategy and performance.
Graduate programs
Graduates receive a competitive salary, study support and a permanent role upon completion of the program.
How to apply
- Search for a job at I Work for NSW.
- Review the job advertisement and role description.
- Select the 'Apply Online' button.
- Complete and submit your application.
- Check that you've received an email confirming your application.
If you don't receive a confirmation email, check your junk or spam folders.
For further assistance, read the application checklist or frequently asked questions.
Application process
Service NSW encourages applications from a diverse range of people and we're committed to practices that are fair and inclusive.
The application process will include a range of assessment techniques to help determine your suitability for the position. Our recruitment process is in line with the Government Sector Employment Act 2013.
Some of the assessments we use are:
- personality tests
- cognitive ability tests
- behavioural interviews
- work sample exercises
- group exercises
- role plays.
Below is a general guide to our recruitment process:
- application
- screening
- interview and assessments
- reference checks
- screening checks
- employment offer or inclusion in our candidate database.
Recruitment times can vary and may take longer if we receive a high number of applications.
Candidate documents are not kept for future jobs. You need to reapply if you find another opportunity.
Working with us
Benefits
A place supporting lifestyle
As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing.
Inclusion and diversity
A great place to belong
The key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You belong in our diverse and inclusive workplace.