Our leadership team

Meet our leaders

Service NSW's leadership team works to achieve the best outcomes and customer service for all people in NSW.

Greg Wells

Chief Executive Officer

Cassandra Gibbens

Executive Director, Service NSW Business Bureau

Melissa Clemens

Chief Security Officer

Catherine Ellis

Executive Director, Risk, Strategy and Customer Support

Dawn Routledge

Executive Director, Partnerships, Projects and Insights

Christine Kosorukow

Executive Director, Service Delivery

James (Jim) Henry

Acting Executive Director, Disaster Preparation & Recovery