Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts.  For help, go to our MFA set up guide.

Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

Recovery services

Face-to-face, phone and online support for NSW residents affected by natural disasters.

East Coast Severe Weather recovery

  • Go to flood recovery updates for the latest information on disaster assistance.
  • Find a Recovery Centre near you for in-person support.
  • Applications for the East Coast Severe Weather Personal Hardship Assistance payment are now open. Find out more.
  • Information about financial support for businesses will be available soon.

Find a recovery centre

Filter by centre type

Maps and apps

Check the NSW RFS map

Download the Hazards Near Me app

Download the Service NSW app

Contact Service NSW

  • Call Service NSW on 13 77 88.
  • For free help in your language, call Translating and Interpreting Services on 13 14 50 and ask them to contact us on 13 77 88.
  • Use our online form.

Book an appointment

Our customer care service provides one-on-one support over the phone or in person.

Make a booking 

Recovery updates 

For updates and disaster recovery information visit the NSW Reconstruction Authority: