In NSW, the real estate industry is regulated by NSW Fair Trading. The agency administers and enforces residential tenancy laws and is responsible for managing residential rental bonds.
Services available
At the start of a tenancy
If you're a self-managing landlord or property agent, you're legally required to offer a tenant the option of lodging their bond directly through Rental Bonds Online (RBO).
Lodge a residential rental bond (landlords and agents)
Making a claim
As a landlord or managing agent you can submit a claim for a bond refund using your Rental Bonds Online (RBO) account if you believe the tenant owes money for a legitimate reason.
Lodge a residential bond claim (landlords and agents)
Using Rental Bonds Online (RBO)
Private landlords and property agents can use a NSW Fair Trading Rental Bonds Online account to manage rental bonds, receive notifications and track key tasks.
Rental Bonds Online is a secure digital service to lodge, manage and refund rental bonds held by NSW Fair Trading.
For landlords –Register for a Rental Bonds Online account (landlords)
For agents –Register for a Rental Bonds Online account (agents)