Why we are collecting your personal information

Service NSW is collecting your personal information to enable you to add the NSW Driver Licence and vehicle registrations service. To do this, we’ll need to connect your MyServiceNSW Account with Transport for NSW. This will allow you to access information about your NSW Driver Licence and vehicle registrations in your MyServiceNSW Account.

To find out how to get a digital version of your driver licence in your Service NSW app after connecting with Transport for NSW, please visit the NSW Digital Driver Licence webpage.

Types of personal information we collect

Personal information we collect from you directly:

  • driver licence details; or
  • photo card details; or
  • vehicle registration details.

Personal information we collect from Transport for NSW:

With your consent, Service NSW will collect your unique Transport for NSW customer ID (TfNSW ID) as part of connecting your account with Transport for NSW. Your TfNSW ID is used by both agencies to make sure that we are dealing with the same person when connecting your accounts.

How we will use and disclose this information

Service NSW will share the information we collect from you directly with Transport for NSW to be verified against your Transport for NSW customer information.

In some cases, Service NSW may also check that your Transport for NSW email address matches the email address in your MyServiceNSW Account. If these details do not match, we will use your Transport for NSW contact details to send you a verification code.

Once your MyServiceNSW Account is successfully connected with Transport for NSW, you will be able to view your licence and vehicle registration information, along with any updates to this information, in your MyServiceNSW Account. This information will continue to be hosted by Transport for NSW and is not collected or stored by Service NSW.

Service NSW will not disclose your personal information to anyone else unless you provide your consent, or we are required or authorised to do so by law.

Whether you are required by law to provide us with this information

Providing us with the requested information is not required by law. However, if you choose not to provide us with the requested information, you may not be able to connect with Transport for NSW and access information about your driver licence and vehicle registrations through your MyServiceNSW Account.

More information

Please visit our privacy statement for more information about how Service NSW handles your personal information. This includes how you can access and seek correction of the information, how privacy enquiries or complaints can be made, how information is securely stored and how to contact us. Service NSW is located at 2-24 Rawson Place Sydney NSW 2000.  

Last updated: 7 December 2023