1. Terms and Conditions
1.1 The Toll Relief Rebate Scheme (Scheme) was designed by the NSW Government to reduce the cost of living for personal and sole trader frequent toll users. Service NSW (SNSW) administer the Scheme with NSW Treasury responsible for policy development.
1.2 SNSW is providing the Toll Relief Rebate Service (Service) to enable eligible customers to apply for the toll relief rebate based on their toll spend with their toll service provider.
1.3 The Scheme offers eligible motorists a 40% rebate of up to $750 in a financial year period if they spend more than $375 on eligible tolls in a financial year period. The Scheme commenced on 1 July 2022 and is in place for two years unless extended by the NSW Government.
1.4 These terms and conditions (Terms), together with the Toll Relief Privacy Collection Notice (Privacy Collection Notice), apply to your use of the Service.
1.5 By using the Service, you agree to comply with these Terms together with all relevant guidelines, instructions and procedures (Instructions) posted on this site. Nothing in these Terms or the Instructions limits or qualifies any obligations under any legislation.
1.6 SNSW is not responsible for NSW toll road policy, or for the administration or collection of road tolls.
2. Changing these Terms
SNSW may make changes to these Terms or the Instructions from time to time by publishing them on this website. You agree that by doing this, SNSW has provided you with sufficient notice of the change.
The following definitions apply to these Terms and Conditions:
a) Financial year period means the period from 1 July each year to 30 June the following year.
b) Maximum personal rebate means $750 for customers claiming the rebate as a personal toll user in the financial year period
c) Minimum toll spend threshold means $375
d) Personal toll account means a toll account without an ABN listed on the account.
e) Rebate payment period means quarterly within the financial year period.
f) Scheme means the scheme described in clause 1.1 of these Terms.
g) Service means the service described in clause 1.2 of these Terms.
h) Toll Service Provider means a provider who manages toll roads. In NSW there are currently two toll service providers, E-Toll and Linkt.
4. Eligibility Criteria
4.1 To be eligible for the Service, applicants claiming the rebate as a personal toll user must meet all the following criteria:
a) You are a NSW resident
b) You have an active NSW personal toll account with a Toll Service Provider (not suspended or closed)
c) You paid for the eligible toll spend that has contributed towards a rebate from the Scheme
d) You have reached the minimum toll spend threshold for the financial year period or more
e) You have not received the maximum personal rebate within the financial year period
f) The toll spend was accrued on a vehicle:
a. that is registered in NSW for private use and
b. does not exceed 2794kgs TARE weight
g) The accrued toll spend was incurred on a NSW toll road, including any NSW toll roads which may exist in the future.
h) You have not been reimbursed for the eligible toll spend by an employer or throughout the course of business operations (including, for example, ride-sharing or business usage or; by a federal or state government agency or any other third party via the M5 Cashback Scheme).
i) You have not already claimed a rebate for the quarterly rebate payment period.
j) You are claiming within 12 months of the end of the financial year period of which the eligible toll spend has accrued. Claims received more than 12 months after the end of the financial year period of which the eligible toll spend has accrued will not be accepted.
4.2 To apply for the rebate, you will need the following:
a) A MyServiceNSW Account with SNSW
b) Your toll account number with your toll service provider (E-Toll or Linkt)
c) One of the vehicle licence plate numbers listed on your toll account
d) Your contact email address listed on your toll account
e) Two proof of identity documents
f) Your residential address
g) Your mobile phone number
h) Your bank account details.
5.1 All information provided by you in connection with signing up for and using the Service must be true and correct. Giving false or misleading information is a serious offence under the Crimes Act 1900 (NSW).
5.2 By submitting a claim under the Service, you agree that:
a) You are the account holder of the respective tolling account, or you have been authorised by the account holder to claim the rebate under the Scheme
b) All information included in your claim is true, accurate and complete
c) You are entitled to submit the claim
d) To the extent that it includes information about other people, that you are authorised to disclose the information to SNSW.
5.3 An application to receive the rebate should be submitted via the applicant’s MyServiceNSW Account. Applicants who do not have a MyServiceNSW Account can register for a MyServiceNSW Account online, by visiting a Service Centre for assistance or contacting Service NSW. Applicants who have difficulty applying for a MyServiceNSW Account should contact Service NSW.
5.4 A personal customer has a limit of:
a) One linked personal toll account to your MyServiceNSW Account at a time
b) One rebate for the quarterly rebate payment period
c) Maximum of $750 rebate per financial year
5.5 Applicants with multiple tags which are linked to one toll account will accrue eligible toll spend from the multiple tags. This includes where a tag has been replaced with another (for example, where a tag has been lost, stolen, damaged or deemed faulty).
5.6 The rebate is stated in Australian dollars. You authorise SNSW to pay your rebate by electronic fund transfer into the bank account nominated by you in your Toll Relief Rebate online claim. You acknowledge and agree that:
a) Payment is made when SNSW has instructed its bank to credit your nominated bank account
b) SNSW is not responsible for any delays in payment or errors due to factors outside its reasonable control, including delays or errors in the financial system or errors in the supplied bank account details
c) SNSW is entitled to recover from you any additional expenses it incurs when you provide incorrect bank account details (BSB/Account Number/Account Name) and as a consequence the rebate is declined or reversed and additional expenses such as merchant service fees and charges are applied.
d) SNSW is under no obligation to remedy any mistakes made by the applicant in nominating a bank account to receive the rebate. SNSW retains full discretion when deciding if and in what circumstances it will remedy a mistake made by the applicant.
e) Where any payment is incorrectly paid to your nominated bank account that amount must be repaid to SNSW and
f) In the event that a payment is incorrectly paid to your nominated bank account and the amount is not repaid to SNSW, SNSW may offset that payment against any future rebate under the Scheme.
g) The eligible toll spend that is used to calculate the rebate payment is determined by SNSW and may vary by up to $30 more or less than your actual eligible toll spend. SNSW will not pay the rebate difference if the variance in eligible toll spend is within $30 of the actual eligible toll spend.
5.7 If you believe you are eligible for a rebate under the Scheme but were unable to make an online claim using the Service or your claim was denied, you can apply to have your claim reviewed. A review application may be made within 12 months of the end of the financial year period of which the eligible toll spend has accrued.
5.8 By applying for the rebate, applicants agree that their application may be subject to an audit by the NSW Government or its representatives.
5.9 Toll spend data has been provided to SNSW by the Toll Service Providers. SNSW will determine the rebate payment based on the toll spend data provided by the Toll Service Providers and is not responsible for any discrepancies in the toll spend data. All enquiries regarding actual or perceived toll spend discrepancies should be directed to your Toll Service Provider.
6. Exclusions from the Service
6.1 You acknowledge and understand that all the following are excluded from the Scheme and Service:
a) Toll spend incurred prior to 1 July 2022
b) Interstate tolling accounts
c) Tolls paid outside of a toll account
d) Trips made on toll roads outside of NSW
e) Trips made with casual toll products or special passes (for example ERider passes, eMU passes and LinktGO)
f) Trips with vehicles that exceed 2794kgs TARE weight
g) Businesses other than Sole Traders
h) Taxis and ride-sharing businesses are excluded
i) Toll notice or toll account administration fees
j) Licence plate recognition fees
k) M5 South-West toll spend where the customer has opted into the M5 South-West Cashback Scheme
l) Transactions from Sydney Airport Corporation Limited (SACL)
m) Trips claimed back from an employer
n) Other fees or charges
7. Discontinuance of Service
7.1 SNSW reserves the right at any time and without notice to:
a) suspend, discontinue or modify the Service in whole or part; and/or
b) restrict access to the Service.
8.1 You acknowledge and agree that subject to any responsibilities implied by law and which cannot be excluded, SNSW is not liable to you for any losses, expenses, damages, liabilities and claims whatsoever, whether direct, indirect or consequential, arising out of or referable to the use of the Service or its discontinuance, however caused (including your reliance on any inaccurate or incomplete information or data contained within or displayed by the Service), whether in contract, tort (including negligence), statute or otherwise. SNSW’s liability for breach of a condition or warranty implied by law which cannot be excluded is limited to the extent possible to the resupply of the Service.
9. No warranty
9.1 SNSW makes no representation or warranty in relation to the information available on the Service, including without limitation:
a) that the Service will be continuously available or free from any delay in operation or transmission, virus, communications failure, internet access difficulties or malfunction in hardware and software; and
b) that SNSW endorses any entity or internet site linked to its websites. By linking to a third-party website SNSW is not accepting responsibility for the content of that website or your use of it and make no warranty as to its suitability. Use of any third-party website is subject to the terms of that website.
10.1 You indemnify SNSW in respect of any liability, loss, damage, cost or expense suffered or incurred by SNSW arising from, or in connection with, your breach of these Terms.
11. Age (capacity)
11.1 If you are under 18, you must use the Service only with the involvement of a parent or guardian.
12.1 These Terms and your use of the Service are governed by the laws of New South Wales, Australia. A reference to any legislation includes all delegated legislation made under it, including regulations and rules and amendments, consolidations or replacements of any of them.
13.1 A reference to an entity, whether statutory or not, which ceases to exist or whose powers or functions are transferred to another body is a reference to the body which replaces it or which substantially succeeds to its powers or functions.
13.2 Specifying anything in the Terms after the words ‘include’ or ‘for example’ or a similar expression does not limit what else is included.
13.3 If any term in these Terms is prohibited, void, voidable, illegal or unenforceable for any reason whatsoever, then that part is severed from these Terms but without affecting the continued operation of the remaining Terms.
13.4 Clauses 8, 9 and 10 contain continuing obligations and will survive termination of these Terms.
14.1 SNSW is collecting personal information to determine eligibility for the Scheme and to process claims submitted under the Scheme. We are obliged to protect the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998. Please read the Privacy Collection Notice for more information about how your personal information will be handled by SNSW.
The Service is limited to issuing the Scheme. Any enquiries relating to the Scheme should be directed to SNSW.
16. Complaints handling and feedback
SNSW welcomes all forms of feedback, including complaints on its services. We view effective complaint management as part of our commitment to improving service provisions and recurring problems.
You may leave your feedback or make a complaint:
- by phone 13 77 88
- by email email@example.com