Introduction

Eligible motorists who spend more than the minimum amount on tolls in a financial year can claim a 40% rebate.

You can claim:

  • once a quarter
  • up to one year after the financial year ends (the rebate owing will accrue).

Note: Minimum toll spend and maximum rebate increase each financial year.

Toll spend datesClaims closeMinimum spendMaximum rebate
1 July 2022 to 30 June 202330 June 2024$375$750
1 July 2023 to 30 June 202430 June 2025$402$802

Before you claim for the first time

Sole traders

If you’re a sole trader with a personal and/or business toll account, you may also be eligible for the sole trader toll relief rebate

Eligibility

To claim, you need to:

  • be a NSW resident
  • spend $402 or more on eligible tolls in the 2023-24 financial year ($375 or more in the 2022-23 financial year)
  • have an active NSW personal toll account (E-Toll or Transurban Linkt) – if you've moved from interstate, check with your toll provider that you now have a NSW personal account suitable for toll relief
  • have already paid for the tolls
  • have an active NSW toll provider account (not suspended or closed) 
  • have accrued the tolls on a vehicle that's privately registered in NSW, and is below 2794kgs TARE weight
  • have travelled on an eligible NSW toll road
  • claim within one year of the financial year end in which you paid the tolls
  • have not already received:
    • a rebate in the quarter for which you're claiming
    • the maximum rebate in the financial year for which you're claiming.

Note: You must accumulate the eligible toll spend on one personal toll account at a time. If you have multiple tag or tagless products on the one account, the toll spend for all eligible vehicles on that account will count towards the rebate.

For full details, see the Terms and Conditions

Toll spend that is eligible

  • Tolls paid on all toll roads in NSW count towards your spend (except M5 South-West, if you claim under the M5 South-West Cashback Scheme).
  • Tolls for other future toll roads will be included when the roads open.  

Toll spend that is not eligible 

Toll relief spend does not include: 

  • toll spend before 1 July 2022
  • interstate tolling accounts or trips made on interstate roads
  • casual toll products (such as LinktGO) or tolls paid outside of a personal toll account
  • special passes (for example, the ERider and eMU passes)
  • tolls paid on heavy vehicles
  • vehicle number plate recognition charges
  • toll account administration charges
  • toll notice administration fees
  • any NSW toll accounts that are suspended or closed
  • M5 South-West toll spend (if you claim under the M5 South-West Cashback Scheme)
  • business trips or trips claimed back from an employer
  • any other charge or fee.

What you need

If you do not have a MyServiceNSW Account, you can:

How to claim

  1. Check you meet the eligibility requirements.
  2. Select the ‘Claim rebate’ button.
  3. Follow the prompts to claim your rebate.

Once your claim has been approved, you’ll receive your payment within 3 to 8 business days.

If you'd like to follow a step-by-step guide, watch the video below.

Note: The video refers to 2022-23 rebate amounts.

Speaker: If you spend more than $375 dollars on your personal toll account in a year. 

Description: ‘More than $375’ appears on the screen.

Speaker: You might be eligible for a cash rebate of up to 750 dollars.

Description: ‘Up to $750’ appears on the screen.

Speaker: Here is how you can check your eligibility and claim your rebate. Before you start, check your toll account details are up to date with your Toll Provider E-Toll or Linkt.

Description: E-Toll and Linkt logos appear on the screen.

Speaker: Step 1.

Description: ‘Step 1’ appears on the screen.

Speaker: Login to your MyServiceNSW account.

Description: Laptop photo appears on the screen.

Speaker: And add the Toll Relief Service on your My Services dashboard.

Description: My Services dashboard animation appears on the screen.

Speaker: This will take you to the Toll Relief webpage where you can learn more about the rebate.

Description: Toll Relief webpage animation appears on the screen.

Speaker: Click Claim online which takes you to the Manage Toll Accounts page.

Description: Manage Toll Accounts screen appears on the screen.

Speaker: Step 2.

Description: ‘Step 2’ appears on the screen.

Speaker: Link your personal toll account to your MyServiceNSW account. For Personal claims click Link toll account under Personal toll account.

Description: Manage Toll Accounts screen animation appears on the screen.

Speaker: Follow the prompts to verify your identity.

Description: Verify identity screen animation appears on the screen.

Speaker: And check your MyServiceNSW account details are up to date.

Description: Verify MyServiceNSW account details screen animation appears on the screen.

Speaker: Follow the prompts to enter your toll account details, read and accept the Terms and Conditions and click Save.

Description: Link toll account screen animation appears on the screen.

Speaker: Once saved, you should see your toll account displayed on the page, then scroll down and click View Toll Tracker.

Description: Manage Toll Accounts screen animation appears on the screen.

Speaker: Toll Tracker allows you to check your toll spend and claim your rebate.

Description: Toll Tracker screen animation appears on the screen.

Speaker: Step 3.

Description: ‘Step 3’ appears on the screen.

Speaker: When you are eligible, Toll Tracker will display a Claim now button.

Description: Toll Tracker screen animation appears on the screen.

Speaker: To claim your rebate, click Claim now.

Description: Toll Tracker screen animation appears on the screen.

Speaker: Follow the prompts to enter and confirm your bank details.

Description: Enter and confirm bank details screens animations appear on the screen.

Speaker: Review your claim and submit.

Description: Review claim screen animation appears on the screen.

Speaker: You will receive your payment within 3 - 8 business days.

Description: ‘3 – 8 business days’ appears on the screen.

Speaker: Remember, once completing these steps you can use Toll Tracker at any time to see your toll spend, how much rebate you've been paid, how much you are accruing and when you are eligible to claim.

Description: Laptop photo appears on the screen.

Speaker: Just access Toll Tracker from your My Services dashboard.

More information

  • If a trip is not recorded on your tag, the toll spend will count towards the rebate if your vehicle number plate is linked to your account and can be photo-matched through video capture.
  • Tolls for other future toll roads will be included when the roads open.
  • Sole traders with a personal and/or business toll account can find out if they're eligible for an additional rebate.
Last updated: 13 February 2024