Toll Relief Weekly Toll Cap Scheme – Terms and Conditions

Sets out the terms and conditions for claiming the toll cap rebate including definitions, eligibility and exclusions. Applies to travel from 6 July 2026.

These terms and conditions relate to the Toll Relief Rebate Scheme.

1. Terms and Conditions

1.1 The Weekly Toll Cap Scheme (Scheme) was designed by the NSW Government to reduce the cost of living for personal frequent toll users who reside in NSW. Service NSW (SNSW) administers the Scheme with Transport for NSW (TfNSW) responsible for policy development and ownership.

1.2 SNSW is providing the Toll Relief Rebate Service (Service) to enable eligible customers to claim the toll relief rebate based on their toll spend with their toll service provider.

1.3 Under the Scheme, eligible customers may claim rebates for eligible toll spend incurred on personal toll trips.

The Scheme provides:

  1. a weekly toll spend threshold of more than $50 per Eligible Token;
  2. a maximum weekly rebate of $350 per Eligible Token, based on eligible toll spend up to $400 in a Weekly Period; and
  3. a maximum rebate of $5,000 per customer in a Financial Year.

Eligibility is assessed on a Weekly Period basis. Rebates are calculated and paid quarterly.

Eligible rebate amounts not claimed in a quarterly payment period may continue to accrue until the applicable Claim Period Closure.

1.4 These terms and conditions (Terms), together with the Toll Relief Privacy Collection Notice (Privacy Collection Notice), apply to your use of the Service.

1.5 By using the Service, you agree to comply with these Terms together with all relevant guidelines, instructions and procedures (Instructions) posted on the Service NSW website. Nothing in these Terms or the Instructions limits or qualifies any obligations under any legislation.

1.6 By accepting these Terms, you consent for any information you may have provided in the previous SNSW administered toll relief schemes and your claims history, to be used to assess eligibility and for compliance checks.

2. Changing these Terms

2.1 These Terms apply to the Rebate Payment Period for rebate under the Scheme.

2.2 SNSW may subsequently vary these Terms from time to time and publish them on the SNSW website.

2.3 The current version of the Terms is available on the SNSW website. However, the version of the Terms that applies to your claim, and any payment made to you under the Scheme is the version of the Terms that was published on the SNSW website at the time you made the claim for the Rebate Payment Period.

3. Definitions

The following definitions apply to these Terms:

  1. Business Vehicle means a vehicle:
    i.   registered with TfNSW under a business or
    ii.  used partially or wholly in the course of operating a business or
    iii. provided to an employee of a business for business-related purposes.
  2. Claim period closure means the day that is 6 months after the end of the financial year in which the toll spend has accrued.
  3. Class A Vehicle, or also known as class 2, means:
    i.  on the Sydney Harbour Bridge and Tunnel, any vehicle (all vehicles using the Sydney Harbour Bridge and Tunnel pay the same toll);
    ii. on the Eastern Distributor and the M5 South-West Motorway, a vehicle:
        A. that is 12.5 metres or less in length; and
        B. that is either a 2-axle vehicle under 2.8 metres in height or a 3-axle vehicle under 2.0 metres in height; or
    iii. on any other NSW Toll Road, a vehicle:
        A. that is 12.5 metres or less in length; and
        B. that is a 2-axle vehicle under 2.8 metres in height .
  4. Class B vehicle or also known as class 4, means any vehicle that exceeds the requirements for a Class A Vehicle on the applicable NSW Toll Road that the toll spend is incurred on. Items being towed or carried can be included in classification (for example, towing a trailer or caravan, or storing items on the roof of a vehicle, may change your vehicle's class).
  5. Document Verification Service is a tool provided by the Attorney-General's Department (Cth) to verify whether the information on an identity document matches the original record.
  6. Eligible Token means the unique identifier used to record and charge tolls to a vehicle on a toll road, such as:
    (a) a toll tag linked to a toll account; and/or
    (b) a vehicle’s licence plate number,
    as recognised by a participating toll service provider.
  7. NSW Digital ID means a reusable, voluntary and government-issued evidence of identity, which may be used as a way to prove your identity without needing to provide copies of identity documents every time.
  8. NSW Toll Road means a privately or publicly owned motorway in NSW that requires payment of a toll to drive on.
  9. Personal toll account means an active toll account without an Australian Business Number (ABN) listed on the account and used for personal toll trips only.
  10. Rebate payment period means a quarterly period within a Financial Year for which a rebate can be claimed.
  11. Scheme means the scheme described in clause 1.1 of these Terms.
  12. Service means the service described in clause 1.2 of these Terms.
  13. Toll Service Provider means a provider who manages toll roads. In NSW there are currently two toll service providers, E-Toll and Linkt.
  14. Weekly period means a period of one week where where Monday is the first day of the week and Sunday is the last day of the week.

4. Eligibility Criteria

4.1 To be eligible for the Service you must meet all the following criteria:

  1. You are a NSW resident aged 16 or over.
  2. You have an active Personal Toll Account that is linked to your MyServiceNSW account.
  3. You are only registered to one Personal Toll Account at a time during the Rebate Payment Period.
  4. You have spent more than $50 in a Weekly Period on tolls for each Eligible Token.
  5. The toll spend was accrued on a vehicle that:
    i.  is registered in NSW for private use and
    ii. was charged as a Class A Vehicle and
    iii. is not a Business Vehicle.
  6. The toll spend was incurred on a NSW toll road.
  7. You paid for the toll spend.
  8. You have not and will not be reimbursed for the toll spend by an employer or throughout the course of business operations including, for example, ride-sharing, food/courier delivery services, hire car or business usage or by a federal or state government agency or any other third party via the M5 Cashback Scheme.
  9. You have not already claimed a rebate for the Rebate Payment Period.
  10. Your NSW Personal Toll Account does not list a Business Vehicle during the Rebate Payment Period for the claim.

4.2 To apply for the rebate, you will need the following:

  1. a MyServiceNSW Account with SNSW
  2. your toll account number with your Toll Service Provider
  3. one of the vehicle licence plate numbers listed on your toll account
  4. your contact email address listed on your toll account
  5. a NSW Digital ID or two proof of identity documents that are supported by the Document Verification Service if you choose not to create and use your NSW Digital ID
  6. your residential address
  7. your mobile phone number
  8. your bank account details for the rebate to be paid into.

5. Conditions

5.1 All information provided by you in connection with using the Service must be true and correct. Giving false or misleading information is an offence under the Crimes Act 1900 (NSW).

5.2 To submit a claim under the Service you must:

  1. be the account holder of the respective tolling account, or have been authorised by the account holder to claim the rebate under the Scheme, and
  2. meet the criteria at clause 4.1 and be eligible to submit the claim.

5.3 A claim to receive the rebate must be submitted via your MyServiceNSW Account. Applicants who do not have a MyServiceNSW Account can register for a MyServiceNSW Account:

Applicants who have difficulty applying for a MyServiceNSW Account can contact SNSW for assistance.

5.4 Claims received after the Claim Period Closure will not be accepted.

5.5 The rebate is in Australian dollars. You authorise SNSW to pay your rebate by electronic fund transfer into the bank account nominated by you in your toll relief rebate online claim. You acknowledge that:

  1. SNSW is not responsible for any delays in payment or errors due to factors outside its reasonable control, including delays or errors in the financial system or errors in the supplied bank account details.
  2. SNSW is under no obligation to remedy any mistakes made by you in nominating a bank account to receive the rebate. SNSW retains full discretion when deciding if and in what circumstances it will remedy a mistake made by you.
  3. Where SNSW has paid you an amount that is more than what you are eligible for under the Scheme, or otherwise in error, or which is an amount for which you are not eligible for under the Scheme, (an Overpayment),
    i. SNSW may notify you of such Overpayment, and you must repay the Overpayment as directed by SNSW within 28 days of the notice to you and
    ii. If the Overpayment is not repaid to SNSW as directed, SNSW may offset that Overpayment against any future rebate you are eligible for under the Scheme or commence proceedings against you to recover the Overpayment.
  4. The toll spend that is used to calculate the rebate payment is determined by SNSW and may vary by up to $30 more or less than your actual toll spend. SNSW will not pay the rebate difference if the variance in toll spend is within $30 of the actual toll spend.

5.6 Toll spend data has been provided to SNSW by the Toll Service Providers. SNSW will determine the rebate payment based on the toll spend data provided by the Toll Service Providers and SNSW is not responsible for any discrepancies in the toll spend data. All enquiries regarding actual or perceived toll spend discrepancies should be directed to your Toll Service Provider.

5.7 Toll Data and Eligibility

SNSW relies completely on toll spend data provided by Toll Service Providers. SNSW cannot change, combine, or adjust this data across different tags or licence plates, even if a tag stops working.

In general:

  1. When a tag is working:
    All toll charges are recorded under that single Eligible Token for the relevant Weekly Period.
  2. When a tag stops working:
    Toll charges may be split between the tag and the vehicle’s licence plate for that same Weekly Period.

If situation (b) happens, it may reduce your ability to reach the $50 minimum toll spend threshold, because your tolls could be recorded separately. However, SNSW can only assess your eligibility based on the information provided by the Toll Service Providers.

5.9 It is your responsibility to ensure your toll account details are correct and to meet the eligibility criteria in Clause 4.1. SNSW will not pay applicants a rebate for a Weekly Period if:

  1. a vehicle has been registered in another state
  2. a vehicle or licence plate number is listed against another state within your toll account, even if the vehicle is registered in NSW
  3. your NSW Personal Toll Account lists a Business Vehicle at any time during the Rebate Payment Period for the claim.

5.10 SNSW may audit or investigate any claim made to the Service to determine whether it complies with these Terms and Conditions.

  1. You must provide any information or documentation upon SNSW’s request that is reasonably required for the purpose of any such audit or investigation. This may include:
    i. toll account statements and
    ii. certificate of vehicle registration and
    iii. bank statements and
    iv. a statutory declaration to declare any facts provided in an application that SNSW is not otherwise able to verify and
    v. a list of licence plate numbers that have been used on the toll account and
    vi. other documentation to prove the claim.
  2. SNSW will put a claim temporarily on hold while it is being audited or investigated.
  3. SNSW may decline a claim if information or documentation is not provided or is provided but where SNSW is of the opinion the information or documentation is deficient, incomplete, or irregular.
  4. If you fail to supply the requested information or documentation, SNSW may refuse a claim and it may result in one or more of the consequences in clause 5.13 for failure to demonstrate compliance with the Terms

5.11 If SNSW reasonably suspects a failure to comply with these Terms or reasonably suspects a case of fraud or other criminal activity, SNSW may disclose and share information associated with a claim with the following bodies for the purposes of investigating the claim:

  1. law enforcement and
  2. the Australian Tax Office and
  3. any other regulatory body or law enforcement agency as required or permitted by law.

5.12 You must retain all evidence including toll statements, certificate of vehicle registration, bank statements, or other similar documentation and evidence related to your eligibility and claim for 2 years from the date of receipt of rebate under the Scheme.

5.13 Failure to comply with these Terms and Conditions during the claim process, an audit or investigation under clause 5.11 or otherwise to the satisfaction of SNSW may result in:

  1. suspension from the Scheme (without payment of a rebate)
  2. deregistration from the Scheme.

6. Exclusions from the Service

6.1 The following are excluded from the Scheme and Service:

  1. Toll spend incurred prior to 6 July 2026
  2. Interstate tolling accounts
  3. Toll spend incurred outside of a toll account
  4. Toll spend incurred on toll roads outside of NSW
  5. Trips made with casual toll products or special passes (for example ERider passes, eMU passes and LinktGO)
  6. Toll spend charged as a Class B vehicle
  7. Licence plate recognition fees
  8. M5 South-West toll spend where you have opted into the M5 South-West Cashback Scheme
  9. Transactions from Sydney Airport Corporation Limited (SACL)
  10. Toll notice fees, toll account administration fees or any other fees or charges listed on your toll account
  11. Toll spend incurred by Taxis, hire car and ride-sharing businesses
  12. Toll spend incurred by Business Vehicles
  13. Toll spend incurred by food/courier delivery services
  14. Toll spend that is reimbursed by an employer or otherwise throughout the course of business
  15. Any toll relief rebate more that the maximum $5,000 toll relief rebate in a Financial Year.

7. Discontinuance of Service

SNSW reserves the right at any time and without notice to:

  1. suspend, discontinue or modify the Service in whole or part or
  2. restrict access to the Service.

8. Liability

Subject to any responsibilities implied by law and which cannot be excluded, SNSW is not liable for any losses, expenses, damages, liabilities and claims whatsoever, whether direct, indirect or consequential, arising out of or referable to the use of the Service or its discontinuance, however caused (including your reliance on any inaccurate or incomplete information or data contained within or displayed by the Service), whether in contract, tort (including negligence), statute or otherwise. SNSW’s liability for breach of a condition or warranty implied by law which cannot be excluded is limited to the extent possible to the resupply of the Service.

By accepting these Terms you accept liability in respect of your obligations under the Scheme in particular all activity on the toll account linked to your MyServiceNSW Account, related to the use of tags and use of vehicles that have accrued toll charges being claimed under the Scheme.

9. No warranty

SNSW makes no representation or warranty in relation to the information available on the Service, including without limitation:

  1. that the Service will be continuously available or free from any delay in operation or transmission, virus, communications failure, internet access difficulties or malfunction in hardware and software and
  2. that SNSW endorses any entity or internet site linked to its websites. By linking to a third-party website SNSW is not accepting responsibility for the content of that website or your use of it and makes no warranty as to its suitability. Use of any third-party website is subject to the terms of that website.

10. Indemnity

You indemnify SNSW in respect of any liability, loss, damage, cost or expense suffered or incurred by SNSW arising from, or in connection with, your breach of these Terms.

11. Jurisdiction

These Terms and your use of the Service are governed by the laws of New South Wales, Australia. A reference to any legislation includes all delegated legislation made under it, including regulations and rules and amendments, consolidations or replacements of any of them.

12. General

12.1 A reference to an entity, whether statutory or not, which ceases to exist or whose powers or functions are transferred to another body is a reference to the body which replaces it or which substantially succeeds to its powers or functions.

12.2 Specifying anything in these Terms after the words ‘include’ or ‘for example’ or a similar expression does not limit what else is included.

12.3 If any term in these Terms is prohibited, void, voidable, illegal or unenforceable for any reason whatsoever, then that part is severed from these Terms but without affecting the continued operation of the remaining Terms.

12.4 Clauses 8, 9 and 10 contain continuing obligations and will survive termination of these Terms.

13. Privacy

13.1 SNSW is collecting personal information to determine eligibility for the Scheme and to process claims submitted under the Scheme. SNSW is obliged to protect the privacy of your personal information. SNSW does this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998. Please read the Privacy Collection Notice for more information about how your personal information will be handled by SNSW.

13.2 As part of any audit and investigation you may be required to provide additional information as part of the Scheme. The information you provide may be shared with the source or signatory of the additional information to verify it as true. This may include:

  1. Where a toll statement is provided – SNSW may contact the source Toll Service Provider to confirm it as a true record,
  2. Where a bank statement is required – SNSW may contact the source financial institution to confirm it as a true record,
  3. Where you provide vehicle registration details – SNSW may contact TfNSW or conduct additional checks to confirm them as true,
  4. Where you provide a statutory declaration – SNSW may contact signatories on the supplied documents to confirm them as true.

14. Disputes and complaints

14.1 Applicants are entitled to dispute the assessment outcome of the application by requesting an internal review of the assessment. Disputes can be lodged via:

14.2 Applicants disputing the assessment outcome of the application are entitled to an internal review of the application. Applications for an internal review must be made within 28 calendar days of being notified of the outcome. Disputes lodged after this time may not be accepted by Service NSW.

14.3 The internal review will be conducted by a separate Service NSW team who will review the application against the eligibility criteria and the Scheme, including any new evidence that you may provide.

14.4 Applicants may also lodge complaints via:

Service NSW will manage complaints in accordance with the Service NSW Complaint Handling Policy.

Links

Last published: 6 July 2026