Claim toll relief – $60 weekly cap

Introduction

Claims are now open

Your first claim will be for toll spend from 1 January 2024 to 31 March 2024.

Eligible motorists that spend more than $60 a week on tolls can claim a rebate:

for toll spend between $60 and $400 a week on any tags and licence plate numbers on their personal toll account
for personal trips in a vehicle registered for private use
up to $340 a week for each tag and licence plate number.

When you can claim

You can claim for toll spend each quarter. Claims open from the following dates:

9 April 2024
9 July 2024
9 October 2024
9 January 2025

Any quarterly rebates not claimed will accrue until the claim period closes on 30 June 2025.

Eligibility

To claim, you will need to be a NSW resident, and have:

spent more than $60 a week on tolls (up to $400) on any tags and licence plate numbers on your personal toll account
Note: Weekly spend is Monday to Sunday
an active NSW personal toll account with E-Toll or Linkt (not suspended or closed)
Note: if you moved from interstate, ask your toll provider if your account is suitable for toll relief. Linkt account profiles must be set up as Linkt Sydney
accrued the toll spend for personal toll trips on a vehicle that is:
- registered in NSW for private use
- a Class A vehicle such as a motorcycle or car (also known as Class 4)
paid for travel on an eligible NSW toll road
not already received a rebate in the quarter for which you're claiming.

Toll spend that is eligible

Tolls paid on all toll roads in NSW count towards your spend (except M5 South-West, if you claim under the M5 South-West Cashback Scheme).
Tolls for other future toll roads will be included when the roads open.

Toll spend that is not eligible

You cannot claim for tolls that are paid:

before 1 January 2024
on vehicles registered for business use
for business trips in vehicles registered for private use
that will be reimbursed elsewhere (for example, claimed back from an employer)
by food/courier delivery, taxi, hire car, ride share businesses
on a toll account held in another state or territory
on toll roads outside NSW
on M5 South-West (if you claim under the M5 South-West Cashback Scheme)
using casual toll products or special passes (such as LinktGO, ERider and eMU)
on a Class B vehicle such as a truck or bus (also known as Class 4)
Note: This may include cars towing a caravan, boat or horse float
on suspended or closed NSW toll accounts.

You also cannot claim for:

licence number plate recognition charges
any other fees and charges listed on your account.

Examples of toll spend that can be claimed

Example if you have one tag

Toll spend period	Tag	Eligible rebate
Week 1	$100	$40
Week 2	$55	$0 ($60 minimum spend not met)

Example if you have more than one tag

Toll spend period	Tag 1	Tag 2	Licence plate number	Eligible rebate
Week 1	$80	$20	$65	Tag 1 - $20 LPN - $5
Week 2	$200	$420	$0	Tag 1 - $140 Tag 2 - $340 (maximum claim)

Notes:

eligibility is assessed each week (Monday to Sunday)
minimum spend is $60 a week for any tags and licence plate numbers on your personal toll account
the rebate is calculated and claimed each quarter
maximum rebate is $340 a week for any tags and licence plate numbers on your personal toll account.

What you need

Your bank account details for payment.
Note: Make sure your bank details are correct when you claim. We may or may not be able to recover the funds if you provide incorrect details.

How to claim

Before you claim for the first time:

Link your toll account to your MyServiceNSW Account. This provides you with access to Toll Tracker where you can check your toll spend and see when you're able to claim toll relief.
Make sure your contact and vehicle details are up to date with your toll provider.

To claim:

Check you meet the eligibility requirements.
Select the ‘Claim online’ button.
Follow the prompts to claim your rebate.

Once your claim has been approved, you’ll receive your payment within 10 to 15 business days.

If you'd like to follow a step-by-step guide, watch the video.

Eligible motorists who spend more than $60 a week on tolls can claim a rebate. Here’s how you can check your eligibility and claim.

Visit Service.nsw.gov.au and search ‘toll relief cap’.

This will take you to the Toll Relief webpage where you can learn more about the rebate.

00:51 in footage: Click ‘claim online’ which takes you to a page to log in to your MyServiceNSW Account.

00:55 in footage: If you are a new user, select “link toll account” on the Manage Toll Account page.

Follow the prompts to verify your identity.

You may need two proof of identity documents such as an Australian driver licence, Medicare card or Australian passport.

1:25 in footage: Enter your toll account number, Licence plate number and email registered to the toll account, read, and agree to the terms and conditions then click “save”.

1:38 in footage: Once saved, you should see your toll account displayed on the page; then scroll down and click “View Toll Tracker”. This is where you can check your toll spend and eligibility to claim.

1:44 in footage: When you are eligible, the Toll Tracker will display a “Claim Now” button. To claim your rebate, click “Claim Now”.

1:49 in footage: Follow the prompts to enter and confirm your bank details and then review your claim.

2:03 in footage: Please review and accept the terms and declarations and “submit” your claim.

Once your claim has been approved, you’ll receive your payment within 10 to 15 business days.

Remember, once you have completed these steps you can use Toll Tracker at any time to see your:

toll spend,
how much rebate you’ve been paid
how much you are accruing and
when you’re eligible to claim.

Just access Toll Tracker from your Toll Relief tile on your My Services dashboard.

Claims can be made from the Service NSW website or App.

More information

Other toll relief is available – eligible motorists can continue to claim the 40% toll relief rebate for money spent on tolls up to 30 June 2024.

Last updated: 24 April 2024