Introduction
If you've been injured in a motor vehicle accident you can make a compulsory third party (CTP) insurance claim for benefits such as income support payments, medical expenses and/or vocational rehabilitation programs.
For your claim to proceed, there must be proof that the accident happened. The simplest form of proof is a police event number. If the police did not attend the scene, you should report the accident as soon as possible by calling the Police Assistance Line on 131 444.
To receive back pay following your accident, the insurer needs to receive the claim within 28 days. You can still submit a claim up to 3 months after the accident, but it’s best to submit a claim as soon as possible.
Eligibility
Anyone who is injured in a motor vehicle accident in NSW can apply. This includes:
- drivers and passengers
- riders and pillion passengers
- pedestrians
- cyclists.
The accident must have occurred on or after 1 December 2017.
You cannot make a claim if you:
-
have been charged with or convicted of a serious driving offence in connection with the accident, or
-
were the at-fault driver of an uninsured vehicle and you knew the vehicle was uninsured.
What you need
- a MyServiceNSW Account – you can create one when you start your application
- your bank account details if you choose to receive payment by direct debit
- police event number or other proof of the accident such as news reports, photos of the accident scene, witness statements
- accident details including date, time, place and what happened
- details of all vehicles involved in the accident, if known
- ambulance and hospital stay details, if applicable
- details of any previous illnesses or injuries affecting the same or similar parts of your body, if applicable
- employment details if you were away from work.
If you do not have all details on hand, you can still submit your application and the insurer will contact you for more information.
How to apply
- Select the 'Apply online' button.
- Log in, or create your MyServiceNSW Account.
- Follow the prompts to apply for personal injury benefits.
Privacy
To apply for personal injury benefits with the State Insurance Regulatory Authority (SIRA), you’ll need to create or log in with a MyServiceNSW Account.
By logging in you consent to sharing your name and email address in your MyServiceNSW Account with SIRA.
The SIRA privacy statement explains how your information will be handled once it is shared by Service NSW.
More information
If you need help with your claim, call SIRA on 1300 656 919.