As a small business operator it's important you're familiar with your rights and obligations under the law. The Competition and Consumer Act 2010 (CCA) is a national law that governs how businesses must deal with suppliers, competitors and customers, and covers aspects of business such as advertising and price setting. It applies to all businesses – both streetfront and online operations.
The Australian Consumer Law (ACL), set out in Schedule 2 of the CCA, specifically relates to the treatment of consumers.
If you wish you can implement a compliance program and tailor it to meet the needs of your particular business, and help:
- identify and reduce the risk of breaching the CCA
- remedy any breach that may occur
- create a culture of compliance within your business.
The national government agency that promotes compliance with the CCA is the Australian Competition and Consumer Commission (ACCC), and if necessary, it will take legal action against businesses that break the law.
You can find information on the CCA, and practical tips to help you comply with the regulations, in Small Business – Your rights and responsibilities – PDF
To learn more about compliance and the resources available to you, visit the Australian Competition and Consumer Commission.