As a small business operator it's important you're familiar with your rights and obligations under the law. The Competition and Consumer Act 2010 (CCA) is a

The Competition and Consumer Act 2010 (CCA) is a national law. It sets out how businesses must deal with:

  • suppliers
  • competitors
  • customers.

The CCA also covers aspects of business such as advertising and price setting.

The Australian Consumer Law (ACL), which forms part of the CCA, specifically relates to the treatment of consumers. Under the ACL, businesses that provide goods or services to customers in Australia need to comply with automatic consumer guarantees. Manufacturers and importers also need to comply with certain consumer guarantees.

The national government agency that promotes and enforces compliance with the CCA is the Australian Competition and Consumer Commission (ACCC).

For more information about consumer guarantees, warranties and refunds, visit NSW Fair Trading website.

Last updated: 7 December 2023