As a small business operator it's important you're familiar with your rights and obligations under the law.
The Competition and Consumer Act 2010 (CCA) is a national law. It sets out how businesses must deal with:
- suppliers
- competitors
- customers.
The CCA also covers aspects of business such as advertising and price setting.
The Australian Consumer Law (ACL) forms part of the CCA. The ACL relates to the treatment of consumers. Businesses that provide goods or services to customers in Australia must comply with automatic consumer guarantees. Manufacturers and importers must also follow certain consumer guarantees.
The national government agency that promotes and enforces compliance with the CCA is the Australian Competition and Consumer Commission (ACCC).
Visit the NSW Fair Trading website for more information on:
- consumer guarantees
- warranties
- refunds.