Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Introduction

If you're having difficulty paying your household energy bill because of a short-term financial crisis or emergency, such as unexpected medical bills, or reduced income due to COVID-19, you could be eligible for Energy Accounts Payment Assistance (EAPA) $50 vouchers.

EAPA vouchers are sent electronically to your energy retailer and used to credit your home electricity or gas account. EAPA vouchers can't be used to put your energy account into credit.

Applying for EAPA vouchers involves an eligibility assessment. EAPA voucher limits apply and are based on your assessment.

You can apply online for EAPA vouchers.

Eligibility

You must:

  • have an electricity or natural gas account for a NSW residential supply address, which is your primary place of residence  
  • be the electricity or natural gas account holder (your account and bill must be in your name)
  • be experiencing a short-term financial crisis or emergency that has impacted your ability to pay your current residential energy bill (in full or in part) due to financial hardship.

You're not eligible if you:

  • use liquid petroleum gas (LPG) bottles for your gas supply; however, you may be eligible for gas rebates
  • are residing in embedded networks (e.g. some strata plans, retirement villages and residential parks)
  • have already paid your energy bill. You can apply for EAPA vouchers if you're still experiencing a short-term financial crisis or emergency when you receive your next energy bill.

What you need

  • a MyServiceNSW Account 
  • 2 proof of identity documents – the names on the 2 documents must match and also match the name on the supply address on the electricity or natural gas account
  • your personal and contact details (name, date of birth, address, email and phone number)
  • a copy of your current electricity and/or gas bill, which includes your:
    • first and last name (your account and bill must be in your name) 
    • energy retailer's name
    • energy account number
    • National Meter Identifier (NMI) number for electricity bills, or
    • Delivery Point Identifier (DPI) and Meter Installation Registration Number (MIRN) for gas bills
  • confirmation that you're on a hardship plan with your retailer (if applicable)
  • evidence of financial crisis, such as a termination notice or medical expenses (optional). 

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button.
  3. Log in, or create your MyServiceNSW Account. 
  4. Follow the prompts to submit your application.

You can also apply by calling 13 77 88

After applying:

  1. You will receive an email confirming your application.
  2. A NSW Government representative will call you within 8 weeks to assess your eligibility for EAPA vouchers. The assessment may involve a 3-way call with your energy retailer, including discussing energy hardship plans and further assistance. 

More information

  • You can also apply to be assessed for EAPA vouchers by calling an approved EAPA provider. You will need to provide a copy of your current energy bill and identification documents and the assessment may involve a 3-way call with your energy retailer. These providers may also help with other support, such as no-interest loans, financial counselling, and clothing or food assistance. 
  • Due to very high interest in EAPA vouchers, it may be up to 8 weeks before you're contacted about your application. In the meantime, you can speak directly with your energy retailer to advise them of your EAPA application and expected timeframes. You can also ask about what assistance might be available to you, including different options to pay your bill, switching energy plans or starting a hardship plan.
  • For ongoing support, see our Cost of Living page for a list of energy rebates and other savings.