Service NSW is operating the Graffiti Hotline, a telephone service where any person can call 1800 707 125, to report acts of graffiti vandalism against public assets, community facilities or private property. Service NSW refers graffiti reports to a relevant government agency or local council responsible for the clean up.

Why are we collecting your personal information?

Service NSW (in partnership with the NSW Department of Communities and Justice) is collecting your information to assist you with making a report about acts of graffiti vandalism. You can choose to remain anonymous and not provide any personal information when using this service.

How will we use your personal information?

Service NSW may collect your personal information, including: 

  • first and last name 
  • phone number 
  • email address.

Providing us with the requested information is not required by law. However, if you choose not to provide us with the requested information, we may not be able to provide you with the relevant support. 

What is the purpose of collecting your personal information?

Service NSW is collecting your personal information for the following purposes:  

  • communicating with you about the status of the graffiti report 
  • responding to enquiries about your graffiti report 
  • other directly related purposes.

Service NSW may also collect aggregated and de-identified information (information that does not identify you personally) for analytical and reporting purposes.

Using and sharing your information

Your personal information will not be shared outside of Service NSW. Service NSW collects, maintains and uses information about you for our internal administrative purposes, including for the purpose of our interactions with you. 

Service NSW may share aggregate information with our partner agency, the NSW Department of Communities and Justice, to report on the Graffiti Hotline. All information for analytical and reporting purposes will be de-identified. This will not contain any personally identifiable information.  

Service NSW will not provide your personal information to third parties for any purposes not already stated in this privacy notice, or to which you have not otherwise consented, unless Service NSW is required, or authorised, by law to do so.

Further information

You may ask for access to the information we hold about you at any time and request to update, correct or amend your personal information by calling 13 77 88. 

For further details about how Service NSW collects and manages personal information, how you can access and correct it, raise concerns about an alleged breach of privacy law or other relevant legislation, or to make a privacy complaint, please visit Service NSW Privacy.  

Privacy Officer 
Service NSW 
2-24 Rawson Place 
Sydney NSW 2000 

Last updated: 7 December 2023