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COVID-19 assistance

The NSW Government has announced that registered charities in the animal welfare and social services sectors with a decline in turnover between 15% and 30% will be able to apply for the JobSaver payment from late September. More information will be available soon.

Scheduled maintenance

This transaction will be unavailable from 11:30pm on Friday 24 September to 7:00am on Monday 27 September due to planned maintenance of the Australian Business Register (ABR). We apologise for any inconvenience caused.

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If you’re a business, sole trader or not-for-profit organisation in NSW and you've been impacted by the recent COVID-19 restrictions, you may be eligible for the 2021 COVID-19 JobSaver payment.

JobSaver will provide cash flow support to impacted businesses in Greater Sydney and regional NSW to help maintain their NSW employee headcount.

You'll need to nominate the 2-week period in which your business first experienced the required decline in turnover on or after 26 June 2021. Once approved, payments will be made in arrears and will begin from that nominated fortnight. Payments for JobSaver cover the period from 18 July 2021 onwards. If you were impacted by restrictions from 26 June, you may apply for the COVID-19 business grant.

Note: Following the extension of the JobSaver program, you'll need to reconfirm your eligibility each fortnight to continue receiving your payments. This means you will need to confirm that you experienced a turnover decline of 30% or more in the past fortnight due to the impact of the public health order and that you are maintaining your employee headcount. You must notify Service NSW if your headcount has declined over the payment period.

The payment will be equivalent to 40% of the weekly payroll for work performed in NSW:

  • minimum payment will be $1,500 per week
  • maximum payment will be $100,000 per week.

Larger businesses in the hospitality, tourism and recreation industries with a turnover more than $250 million and up to $1 billion may be eligible for a larger weekly payment under the extension to the JobSaver scheme. For more information, visit JobSaver payment – large tourism, hospitality and recreation businesses.

Weekly payroll should be determined by referring to the calculations underlying the most recent Business Activity Statement (BAS) provided to the Australian Taxation Office (ATO) prior to 26 June 2021 for the 2020–21 financial year. See the guidelines for more information about calculating your weekly payroll.

If you’re a non-employing business, such as a sole trader, you may be eligible to receive a payment of $1,000 per week.

Eligible businesses can use JobSaver to cover business costs incurred due to the impacts of the public health order in NSW. These costs may include:

  • salaries and wages
  • utilities and rent
  • financial, legal or other advice
  • marketing and communications
  • perishable goods
  • other business costs.

A qualified accountant, registered tax agent or registered BAS agent may apply for the JobSaver payment on behalf of your business.

Your accountant will need to provide a letter of authority from you to show that they are authorised to act on behalf of your business if they are not listed as an associate on the Australian Business Register. 

Applications will close after 11:59pm on 18 October 2021.

Use our guide to compare the 2021 COVID-19 support grants and work out which one suits your situation.


To be eligible for JobSaver your business or not-for-profit organisation should:

  • have an active Australian Business Number (ABN)
  • have been operating in NSW on 1 June 2021
  • have had an aggregated annual turnover between $75,000 and $250 million (inclusive) for the year ended 30 June 2020
  • have experienced a decline in turnover of 30% or more due to the public health order over a minimum 2-week period commencing 26 June 2021 compared to:
    • the same period in 2019, or
    • the same period in 2020, or
    • the 2 weeks immediately prior to any restrictions, 12 June to 25 June 2021.
  • for employing businesses, maintain your employee headcount from 13 July 2021 if you received payments from the start of JobSaver, or otherwise from the day before the fortnight that you first experienced the required decline in turnover
  • for non-employing businesses, such as sole traders, show that the business is the primary income source (50% or more of the total income) for the associated person. If you have more than one non-employing business, you can only claim payments for one business.

Alternative circumstances

If your business does not meet all the eligibility criteria, you may be able to apply for JobSaver if you can provide evidence to support the alternative circumstances outlined in the guidelines.

Ineligible businesses

If a business or not-for-profit organisation is not eligible for this payment, but is suffering financial hardship, they may be able to apply through the hardship review pathway.

Certain entities, such as those earning passive income (rents, interest, or dividends) that is more than 50% of the business' income, government agencies, local governments, banks, and universities are not eligible for JobSaver.

If passive income is more than 50% but the business is actively providing services that relate to the passive income, call us on 13 77 88.

See the full list of ineligible businesses in Attachment B of the guidelines.

Non-employing businesses are not eligible for the JobSaver payment if anyone associated with and deriving income from the business has received a Commonwealth COVID-19 Disaster Payment for the same period that they're applying for JobSaver.

What you need

  • a MyServiceNSW Account – you can create one when you start your application
  • your proof of identity
  • your valid ABN/ACN number
  • your business banking details for payment
  • evidence of your annual turnover and loss of income
  • Australian income tax return
  • qualified accountant, registered tax agent or registered BAS agent details, where required.

Evidence to support eligibility

If your business is on the highly impacted industries list and you’re applying for a maximum weekly payment of $10,000 or less, you’ll be required to:

  • declare that you meet the eligibility criteria
  • submit an Australian income tax return or other documentation demonstrating the business had an aggregated annual turnover between $75,000 and $250 million (inclusive) for the year ended 30 June 2020
  • provide details of your qualified accountant, registered tax agent or registered BAS agent
  • provide evidence of how the weekly payroll amount was calculated and other supporting documents as outlined in section 6 of the guidelines
  • lodge other supporting documents as required to demonstrate you meet the eligibility criteria.

If your business is not on the highly impacted industries list and/or you are applying for a weekly payment of more than $10,000, in addition to the evidence requirements outlined above, you'll need to:

  • submit a letter from a qualified accountant, registered tax agent or registered BAS agent, using the template provided, to demonstrate that you experienced a decline in turnover of 30% or more over a minimum 2-week period within the period of restrictions (commenced 26 June 2021) compared to the same period in 2019, or the same period in 2020, or the 2 weeks immediately prior to any restrictions, 12 June to 25 June 2021 (inclusive)
    • alternatively, if you have previously submitted a letter from a qualified accountant, registered tax agent or registered BAS agent to Service NSW to verify decline in turnover for other COVID-19 business support grants, you can resubmit this letter as evidence of a decline in turnover up to the percentage previously attested
    • if you are a non-employing accounting business (for example, sole trader) you must submit a letter from a qualified accountant, registered tax agent or registered BAS agent that is not an employee or director of your business, an associated entity of your business, or a director or employee of an associated entity of your business. 

See the guidelines for more information.

Auditing requirements

Successful applications may be subject to an audit.

A public reporting channel will be established to allow people to report businesses not adhering to JobSaver guidelines.

Service NSW can request a combination of the following documents to support its determination of eligibility and use of funds in accordance with JobSaver Terms and Conditions including:

  • accountant’s letter
  • prior BAS statements
  • income tax declarations
  • audited profit and loss statements
  • receipts and invoices from purchases
  • NSW payroll tax reconciliation returns.

You'll need to keep all documentary evidence relied upon in your application for a minimum of 5 years.

Proof of identity

Two proof of identity documents are required. They may include:

  • Australian driver licence
  • Medicare card
  • Australian passport
  • Australian birth certificate
  • Australian travel visa
  • Australian citizenship certificate
  • Australian certificate of registration by descent
  • Australian ImmiCard.

If you can’t verify your identity, you can call a Business Concierge on 13 77 88 to help with your application. 

How to apply

  1. Check you meet the eligibility criteria.
  2. Have your documentation and evidence ready for uploading.
  3. Select the ‘Apply online’ button.
    Note: You can save and resume your application, but if you have not submitted it within 7 days, any details you've entered will be deleted.
  4. Log in, or create your MyServiceNSW Account.
  5. Select and verify your identity documents.
  6. When your identity is verified, select ‘Continue’.
  7. Confirm your personal details.
  8. Enter your business details and answer the eligibility questions, then select ‘Next’.
  9. Provide information about your decline in turnover and upload your supporting documentation, then select ‘Next’.
  10. Enter your bank details, then select ‘Next’.
  11. Review your application.
  12. Check the declaration boxes.
  13. Select ‘Submit’ to complete your application.

When you submit your application, you’ll receive a confirmation email with your application reference number. If you do not receive this email after completing your application, please check your junk mail folder.

After your application is received, it will be reviewed by Service NSW. We’ll contact you if we need additional information to support your application. If your application is approved, we’ll transfer funds to your specified bank account within 5 to 7 business days from the approval date.

If you’re not able to complete your application online, please call us on 13 77 88.

Common questions

If you have questions about the application process, eligibility, required evidence or alternative circumstances, see our answers to the most commonly asked questions about the JobSaver payment.

More information

  • Each ABN can apply for JobSaver only once.
  • Separate businesses under one ABN will not be eligible separately.
  • The relevant COVID-19 restrictions are:
    • Public Health (COVID-19 Temporary Movement and Gathering Restrictions) Order 2021 issued on 26 June 2021
    • stay-at-home order issued on 25 June 2021
    • stay-at-home order issued on 27 May 2021.
  • Employees can receive Commonwealth COVID-19 Disaster Payments if their employer is receiving JobSaver.
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