If your car or other property has been damaged due to the condition of a NSW public road, you may be eligible to claim the repair costs. If you'd like to make a claim, you can do this via post, fax or email.
What you need
- the PDF form – 'Public Liability Claim Form'
- your personal details
- map/diagram of incident location
- photographs of the incident location
- a photocopy of the driver licence of the person driving the vehicle at the time
- the details of the vehicle that was damaged
- photographs of the damage to the vehicle and/or other property
- copies of:
- 2 quotes to repair the damage to the vehicle and/or property, or
- tax invoices for the costs incurred to repair the damage.
How to claim
- Select the 'Download PDF form' button.
- Complete and sign the form.
- Attach all supporting evidence, and submit your completed application to the details on the form.
- Once you've submitted your application you'll receive a letter from Roads and Maritime Services confirming receipt of your documents and requesting further information if required.
- Transport for NSW (TfNSW) will then investigate your claim. This may take 6 weeks or longer, depending on the complexities of the claim.
- The claim may be referred to other parties. If this occurs, you'll be notified in writing and provided contact details.
- Once the investigation is complete, TfNSW will notify you of their decision, in writing.
- If you want to dispute the decision, you can request a re-investigation by providing a written response outlining your reasons.
- If your claim is accepted, you'll need to sign a Deed of Release (in the presence of a witness) and return the signed document to TfNSW.
- Payment will only be made once the signed Deed of Release is returned.
- Payment will only be made to the owner of the damaged property.