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If the identity of your vehicle cannot be easily established, you'll be referred to the Vehicle Identification Inspection Unit (VIIU), usually by a mechanic or other vehicle specialist.

You can make your first booking with the VIIU in person at a service centre.

Find a service centre
  • your proof of identity
  • your vehicle details
  • your vehicle registration details
  • the inspection report indicating a VIIU inspection is required
  • your method of payment.
Find a service centre
  1. Gather the required documentation.
  2. Visit a service centre and arrange a time for the VIIU inspection.
Find a service centre

Payment methods

For online transactions:

  • credit or debit card (MasterCard, Visa, UnionPay, Diners Club or American Express).

For phone transactions:

  • credit or debit card (MasterCard, Visa, or American Express).

For transactions in person at a service centre:

  • cash (in Australian currency)
  • cheque (personal, bank or agency drawn)
  • money order
  • credit or debit card (MasterCard, Visa, American Express* or EFTPOS), or
  • Android Pay app.

Please note that you may need to pay a merchant fee when paying by credit or debit card.

* Unfortunately, some locations may not accept American Express.

Need help?

We’re happy to help you with this transaction.

Feel free to call us on 13 77 88 or visit a service centre

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