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If you're a Housing NSW tenant and need to pay for a repair to the property, you can do so online via credit card or direct debit.

Pay online
  • your Rent Payment Reference number
  • the amount you need to pay for the repairs, and
  • your credit card details, or
  • your bank details (if using the direct debit payment option).
Pay online
  1. Select the 'Pay online' button.
  2. Select 'Internet'.
  3. Select 'Pay rent and other tenancy charges'.
  4. Enter your Rent Payment Reference number.
  5. Enter the amount you need to pay in the Tenant Repair Costs box.
  6. Select your method of payment, either:
  • Credit Card
  1. Enter your card details
  2. Select 'Next' to proceed.
  3. Confirm payment.


  • Direct Debit
  1. Read and accept the Direct Debit Request Agreement.
  2. Enter your bank account details.
  3. Select 'Next' to proceed.
  4. Confirm payment.
Pay online
  • You're eligible if you live in a Housing NSW managed property.

To make sure that you have all the information and documentation you need to complete this transaction, please visit Housing NSW.

Pay online
  • Housing NSW tenants are required to pay for repairs if the tenant is found responsible for property damage.
Pay online

Internet (Direct debit from savings or cheque accounts, or payment via credit card)

  • Your payments are made via a secure online page.
  • If paying by direct debit:
    • you'll first need to read and accept the Direct Debit Request Agreement
    • some financial institutions may charge a fee for the service
    • it's your responsibility to have enough funds available in your account to allow FACS Housing to debit the authorised amount, and to cover any service fee that may apply.
  • Housing NSW may not agree to your paying by direct debit if you have a poor payment history using that option.
  • You can change your payment method at any time, provided you ensure that you'll pay your tenancy charges on time.
Pay online

Need help?

We’re happy to help you with this transaction.

Feel free to call us on 13 77 88 or visit a service centre

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