Request an Internal Review

Use this form if you want to appeal a decision about your grant, rebate or voucher application.

Introduction

You can dispute a decision we have made about your application if you believe Service NSW:

  • has made an error in their decision
  • incorrectly applied guidelines or terms and conditions
  • did not afford you procedural fairness
  • reached the wrong outcome. 

You will need to make a request within 28 calendar days from when you receive the decision made by Service NSW.

Your request will be considered by the Disputes team. This team is separate from and independent of the team that made the original decision on your application.

As part of the Internal Review process you will have an opportunity to give us further information you would like considered.

How to make a request

If you have an issue with Centrelink payments, Medicare or MyGov, contact Services Australia.

Use our online form to request an Internal Review. 

If you do not wish to use the online form call us on 13 77 88. 

Learn more about the process

Read our common questions page to find out:

  • how we will handle your request
  • what to do if you are not satisfied with the outcome of the Internal Review. 

Make a request online

Privacy: To carry out the internal review we will need to collect your personal information. If you choose to write a message, it will also be shared with the Department of Customer Service (DCS) for de-identified analysis to help us continually improve the way we support customers. Your contact details will not be shared with DCS as part of this analysis. To find out how your personal information will be handled, read the privacy collection notice. 

Application type

Have you received a decision from Service NSW on a grant or application?

Select ‘Make a complaint’ from our Contact us form.

Was this decision about a business or an individual?

What grant or application was this decision about?

What grant or application was this decision about?

When was the decision by Service NSW provided to you?

It is more than 28 days since you received a decision from Service NSW. We may consider your request if you have a valid reason for the delay in requesting an internal review.

What is the reason for the delay in submitting your request for an internal review?

Do not include sensitive personal information such as your account numbers, passwords, bank account or other private details.

Your contact details

All contact detail fields must be completed.

Explain why you believe the Service NSW decision is not correct

To help you describe your reason for requesting an internal review, read the eligibility criteria in the program Guidelines or Terms and conditions.  

Do not include sensitive personal information such as your account numbers, passwords, bank account or other private details.

Before you submit

We aim to provide you with an outcome of your request for an internal review within 28 days. If this is not possible, we'll contact you and keep you updated. 

For more information on how we manage internal reviews, go to common questions about an Internal Review.

Links

Last published: 22 October 2026