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If you need to update the organisation's address or contact details on your retailer identification number (RIN), you can do so online.


  • A person named on the RIN such as the owner, director or contact person, and whose email address or mobile phone number is recorded on the RIN.
  • If there's no email/mobile number assigned to the person on the RIN, then they'll need to call the Tobacco Information Line on 1800 357 412.

What you need

  • the RIN
  • name registered on the RIN
  • new address and contact details.

How to update

  1. Check the eligibility requirements.
  2. Select the 'Update online' button.
  3. Read and agree to the Terms and Conditions.
  4. Select 'Start'.
  5. Enter your name and RIN.
  6. Select 'Next'.
  7. Follow the prompts to verify your identity.
  8. Select 'Update Organisation Details'.
  9. Enter the new details.
  10. Select 'Submit'.
You'll be taken to another website.