The Service NSW app was designed with a focus on 3 priorities: security, privacy and a great customer experience. The app allows you to check your registrations, fines and demerit points, and access various licences including the NSW Digital Driver Licence. You can take advantage of these convenient services knowing your private information remains private.

Data safety 

Your driver licence data is safe on the Service NSW app. Your driver licence data is stored by the licence issuer, Roads and Maritime Services. All your licences and settings are deleted from your device when you log out of the Service NSW app. You’ll need your MyServiceNSW Account email, password and PIN to access your digital driver licence again.

Location monitoring

The Service NSW app and NSW Digital Driver Licence do not monitor your location. We don’t request your location information as we don’t need to know where you are for you to get the NSW Digital Driver Licence.

Permissions and information collection

You can choose to allow the app to use your device camera so that you can use the NSW Digital Driver Licence verifying and venue sign-in features. You can remove this permission at any time using your device settings. If you remove this permission, you will need to use your plastic licence to sign-in to venues. 

We don’t have access to your contacts, photos, browser activity, location, or other apps. There are some standard permissions that are available to the Service NSW app so it can function, such as whether the phone is online. 

If a future version of the app requires a new special permission to deliver some functionality, we will tell you clearly why the app needs it and ask you to allow access.

QR code

A QR code is like a barcode. The QR code on your digital driver licence can be scanned by checkers and police officers to verify that your licence is legitimate. The QR code does not contain or share any personal details. Checkers will see your name and if you’re under 18. 

When signing into a venue, you can use the Service NSW app to scan the venue’s QR code so that the required information is shared with the venue. It is the same information entered by hand or scanned from a plastic licence card. The Service NSW app will clearly show you what information will be shared with the venue and ask you to allow this.

Licence checkers handling your phone

You don’t need to hand your phone to anyone, including police officers. 
A licence checker must be able to see and verify your licence clearly. You might be asked to refresh your phone, change the angle of your phone or increase the brightness.  

Connecting to the correct licence 

For security and privacy reasons, your MyServiceNSW Account is for you only. Your account can only be connected to one licence. Never share a MyServiceNSW Account with someone else, including a partner, as this might cause them to see your licence on their phone. See Connecting to the correct licence for more information. 

More information

For further information, see Service NSW’s privacy policy. You can send questions or raise concerns to Service NSW’s Privacy Officer by emailing governanceandrisk@service.nsw.gov.au.