Support during COVID-19
If you’re experiencing financial stress due to COVID-19, there are several ways your energy provider can help. They can:
- offer a flexible payment plan or hardship arrangement
- not disconnect customers who have asked for help or who are accessing retailer support
- reconnect customers who have been disconnected and waive associated fees
- defer referrals to debt collection agencies.
Contact your energy provider and ask about the support available to you.
For information on customer protection during COVID-19, visit the Australian Energy Regulator website.
Energy Accounts Payment Assistance (EAPA)
You may be eligible to receive rebates and savings on your energy and utilities bills. Visit the cost of living page for more information.