With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

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Support during COVID-19

If you’re experiencing financial stress due to COVID-19, there are several ways your energy provider can help. They can:

  • offer a flexible payment plan or hardship arrangement
  • not disconnect customers who have asked for help or who are accessing retailer support
  • reconnect customers who have been disconnected and waive associated fees
  • defer referrals to debt collection agencies. 

Contact your energy provider and ask about the support available to you.

For information on customer protection during COVID-19, visit the Australian Energy Regulator website.

Energy Accounts Payment Assistance (EAPA)

If you're having difficulty paying your household energy bill because of a short-term financial crisis or emergency, such as reduced income due to COVID-19, you could be eligible for Energy Accounts Payment Assistance (EAPA) $50 vouchers. See Apply for Energy Accounts Payment Assistance (EAPA) vouchers for more information. 

Energy Rebates

You may be eligible to receive rebates and savings on your energy and utilities bills. Visit the cost of living page for more information.