How do I use my Creative Kids voucher?
Your voucher information needs to be given to your chosen Creative Kids provider at the time of registering your child. This can be done either face to face, or when using online registration. The provider will discount your fee by up to $100, and they will be reimbursed by Service NSW for the amount. The creative provider must be approved by the Creative Kids program in order to accept your voucher.
The voucher can be used for creative and cultural activities within the included activity list.
The voucher cannot be used for individual items such as clothing, uniforms, leotards, instruments, creative supplies (paints, books, canvas) or other equipment that would usually be purchased from a retailer and paid for by the individual, as part of participating in the activity, and separate to any membership or registration fees charged by the provider. Note, packages where these items are included within the course costs are eligible. Other excluded costs are examinations fees and travel costs.
Travel to and from competitions is also excluded from eligible costs.
The voucher can be redeemed with only one provider per calendar year. If the activity you have chosen is less than $100 you cannot redeem the balance of the voucher. Expired vouchers will not be accepted and are only valid during the year of application.
Can I use my voucher at my child's dance studio?
Yes, if your child’s dance studio is an approved Creative Kids provider. All providers must apply for registration and must meet certain criteria to be a part of the program. If the dance studio is not an approved provider, the voucher cannot be redeemed.
Are vouchers valid for my child’s art class?
Yes, vouchers can be used for art classes that meet the program requirements and timeframes. The providers must meet the eligibility criteria, be registered and approved with the Creative Kids program to be able to accept vouchers.
Are vouchers valid for holiday programs?
Yes, vouchers can be used for holiday programs that focus on a specific skill development covered in the eligible categories.
Are school excursions that are all day included?
No. Any activity within the school curriculum organised through school programming is not included.
I registered online using my voucher. How do I know it has been paid?
The online registration should have provided you with a receipt, identifying that the $100 from the voucher was applied.
If this didn't occur, you will need to speak to your creative provider. If it did show the voucher was applied, then the provider will receive the $100 that was discounted from your fee.
How do I cancel my child’s registration or classes?
If you want to cancel your child’s registration or class, you must discuss this directly with the provider.
The voucher value cannot be reimbursed as cash, nor can it be transferred to another child. The voucher cannot be refunded back to you.
Can I use my Active Kids voucher and my Creative Kids voucher with the same provider?
There are some crossover activity categories where providers can be registered for both programs. We do encourage the use of Active Kids vouchers and Creative Kids vouchers for different activities to ensure your child can explore and develop a range of skills and activities.