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For participating businesses only

To use the Service NSW for Business mobile app you must:

How to redeem a voucher

NSW Government vouchers are issued to customers with a unique QR code. Your customer may present a voucher to you on their smartphone or a printed version. Either is valid.

To accept a voucher from a customer you can either:

  • use a scanning device (phone or tablet) with a camera to scan a QR voucher code (recommended) or
  • manually enter the voucher code that appears below the QR code on the digital voucher or printed voucher. 

Scanning a voucher

Using the Service NSW for Business app:

  1. enter the total bill amount
  2. scan your customer’s digital or printed QR code, or manually enter the voucher code
  3. follow the prompts to redeem the voucher.

If you are unable to scan your customer’s voucher, you can manually enter the code. If it still cannot be redeemed, contact Service NSW on 13 77 88.

Turning off the scanner

To turn off a scanner in your mobile device:

  1. open the Service NSW for Business app on your device
  2. select ‘Scan voucher’
  3. select ‘Turn scanner off’.

To turn it back on and scan a voucher, select ‘Scan voucher’.

Voucher rules

The Service NSW for Business app will only accept vouchers that are valid.

Refunds and returns

If your customer does not spend the total value of the voucher, the balance will be forfeited which means:

  • your customer will not receive the unused amount
  • your business will not receive the unused amount.

Your business cannot return or refund a voucher and the Service NSW for Business app cannot reissue a voucher back to a customer once the redemption is complete.

Voucher transfers

NSW Government vouchers:

  • must only be used by the person registered to receive the voucher
  • cannot be transferred to or used by anyone other than the registered recipient.

For more information see the voucher program terms and conditions.  

Transactions history

To view and download a history of your voucher payments:

  1. go to Service NSW for Business
  2. log in to your MyServiceNSW Account
  3. select ‘View, download and share transactions’ under the program card
  4. you can use filters to select a date range and a location (if you have more than one location)
  5. view your transactions on the screen and select ‘Download transactions’ to download your transactions in a CSV file.

Related information

Last updated: 24 November 2022