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Service NSW in partnership with Create NSW is collecting your personal information to assess your eligibility to apply for the Creative Kids voucher. This includes the personal information of children of applicants who will receive the benefit of the voucher. There is a separate privacy collection notice for providers

Why are we collecting your personal information

Service NSW is collecting personal information for the purposes of processing and determining eligibility for the Creative Kids voucher. This may include disclosing the contents of your application, and any other additional information you provide, to Create NSW and other third parties outlined in this notice for further assessment and review. 

What personal information will we collect 

Service NSW will only collect such information that is reasonably necessary to verify the identity of applicants and child recipients and deliver and evaluate the Creative Kids voucher. To verify the identity of applicants the following personal information may be collected, including name, date of birth, contact details such as address, email and phone number, drivers licence details and Medicare card details. To identify the child recipient of the voucher the following information may be collected including name, address, date of birth and Medicare details. 

School details, gender, language, heritage background and disability information may be requested for research purposes by Create NSW on a voluntary basis and will not be linked to the child’s or parent’s name. 

How will we use and disclose your personal information

Service NSW will use your personal information for the primary reason that it was collected or a directly related secondary purpose. This will include contacting you about your application or the Creative Kids program.

Service NSW uses your personal information to conduct auditing, investigation and compliance activities to assess whether the eligibility criteria and Terms and Conditions have been and are being met. We may also investigate any allegations of fraud or failure to comply with Terms and Conditions and to assess the financial integrity of the scheme. This may involve sharing information with Create NSW, or other public or private entities, for example, NSW Police, the Australian Tax Office, or their delegated agent, for this purpose.

Service NSW maintains and uses information about you for our internal administrative purposes, including for the purpose of our interactions with you. Service NSW may use your information to identify other Service NSW administered grants, vouchers or rebates for which you may be eligible, or to identify other products and services that may be relevant to you.  

We will also disclose your personal information to third parties in connection with the administration and management of the Creative Kids program. This includes to:

  • Create NSW for the purpose of administering the program and to contact applicants in relation to further research activities where they have agreed to this (participation is voluntary)
  • Registered Creative Kids providers for voucher redemption and acquittal purposes
  • The Document Verification Service to verify your proof of identity documents.

Create NSW may share de-identified information for research and statistical purposes. This may include sharing certain information to evaluation consultants for the purposes of program evaluation. 

Are you required by law to provide us with this information 

Providing us with the requested information is not required by law. However, if you choose not to provide us with the requested information, we may not be able to process your application. 

Further information

Please see our privacy statement for more information about how Service NSW handles your personal information. This includes how you can access and seek correction of the information, how privacy enquiries or complaints can be made, how information is securely stored and to contact us. Service NSW is located at 2-24 Rawson Place Sydney NSW 2000.

Last updated: 23 March 2022