Claim toll relief rebate – $60 weekly cap

On this page
Introduction
–  When you can claim
–  How it works
Eligibility
–  Toll spend that is eligible
–  Toll spend you cannot claim
–  If you have moved to NSW
What you need
How to claim
Toll spend claim examples
Auditing and investigations
Links

Introduction

Eligible personal toll account holders who spend more than $60 a week on tolls can claim a rebate:

• for toll spend between $60 and $400 a week per tag and/or licence plate number on their personal toll account
• for personal toll trips in an eligible vehicle registered for private use
• up to $340 a week for each tag and licence plate number on your personal toll account.

When you can claim

Note: For previous dates see expired claim periods.

How it works

• The amount you are eligible to claim is calculated for you when you link your personal toll account to your MyServiceNSW Account.
• You must claim the rebate during the 3-month claim period.
• Toll relief is based on weekly toll spend.
• The minimum spend to claim the toll is $60 a week for each tag and licence plate number on your personal toll account (see the toll spend claim examples).
• Eligibility is assessed each week from Monday to Sunday.
• The rebate is calculated and claimed every 3 months (quarterly).
• The 3-month claim period includes full weeks from Monday to Sunday.
• Any rebates you have not claimed in the 3-month claim period will roll over to the next time you make a claim until the annual claim period closes on:
  • 30 June 2026 for the 2025 toll spend period
  • 1 December 2026 for the 2026 toll spend period ending 5 July 2026.

Eligibility

To claim, you must be a NSW resident aged 16 or over.

Your personal trips on an eligible NSW toll road must be for a vehicle that is:

• a motorcycle or car that meets the Class A vehicle definition (also known as Class 2)
• registered in NSW for private use.

Your toll spend must:

• be more than $60 a week (Monday to Sunday) on tolls for each tag and/or licence plate number on your personal toll account
• charged to an active NSW personal toll account with E-Toll or Linkt (not suspended or closed)
• not already be claimed and paid as a rebate in the 3-month period for the claim you are making.

Toll spend that is eligible

• Tolls paid on all toll roads in NSW count towards your spend (except M5 South-West, if you claim under the M5 South-West Cashback Scheme).
• Tolls for other future toll roads will be included when the roads open.

Toll spend you cannot claim

You cannot claim for tolls paid:

• before 1 January 2024
• on vehicles registered for business use
• on a truck or bus or vehicle that meets the Class B vehicle definition (also known as Class 4)
  Note: This may include cars towing a caravan, boat or horse float
• for business trips in vehicles registered for private use
• that you can claim back in another way (for example, from an employer)
• by food/courier delivery, taxi, hire car, ride share businesses
• on toll roads outside NSW
• on M5 South-West (if you claim under the M5 South-West Cashback Scheme)
• on a toll account held in another state or territory
• using casual toll products or special passes (such as LinktGO, ERider and eMU)
• on suspended or closed NSW toll accounts.

You also cannot claim for:

• licence number plate recognition charges
• any other fees and charges listed on your account.

If you have moved to NSW

If you moved to NSW from interstate, ask your toll provider if your account is suitable for toll relief. Linkt account profiles must be set up as Linkt Sydney.

What you need

Your bank account details for payment.
Note: Make sure your bank details are correct when you claim. We may not be able to recover the funds if you provide incorrect details.

How to claim

Before you claim for the first time:

• Link your toll account to your MyServiceNSW Account so you can:
  • access Toll Tracker
  • review your toll spend
  • check when you're able to claim toll relief.
• Make sure your contact and vehicle details are up to date with your toll provider.

To claim:

1. Check you meet the eligibility requirements.
2. Select the ‘Claim online’ button.
3. Follow the prompts to claim your rebate.

After your claim is approved you receive your payment within 10 to 15 business days.

To follow a step-by-step guide to making a claim, watch the video.

Toll spend claim examples

When you make a claim, Toll Tracker shows:

• the amount available to you in the 3-month claim period
• how much you can claim before the end of the 12-month claim period.

Here are some examples of how we work out the rebate amount.

Personal toll account with one tag

Personal toll account with tags and licence plates

Week 1

Week 2

For details of what can be claimed see how it works and eligibility.

Auditing and investigations

• By making a claim for the rebate, you agree that your claim may get audited.
• If your claim is audited or investigated:
  • a Service NSW assessor will email or call you to ask for supporting documents, such as
    • toll statements
    • vehicle registration certificates and
    • bank statements
  • we will put your claim on hold temporarily.

Expired claim periods