1. Terms and Conditions
1.1 The Toll Relief Rebate Scheme (Scheme) was designed by the NSW Government to reduce the cost of living for personal and sole trader frequent toll users. Service NSW (SNSW) administer the Scheme with NSW Treasury responsible for policy development.
1.2 SNSW is providing the Toll Relief Rebate Service (Service) to enable eligible customers to apply for the toll relief rebate based on their toll spend with their toll service provider.
1.3 The Scheme offers eligible motorists a 40% rebate of up to $750 in a financial year period if they spend more than $375 on eligible tolls in a financial year period. The Scheme commenced on 1 July 2022 and is in place for two years unless extended by the NSW Government.
1.4 Eligible sole traders can apply for a maximum of $750 in rebates each financial year for their business. This is in addition to the maximum of $750 in rebates that can be claimed each financial year as a personal customer. This totals a maximum of $1,500 for a personal and a business rebate.
1.5 These terms and conditions (Terms), together with the Toll Relief Privacy Collection Notice (Privacy Collection Notice), apply to your use of the Service.
1.6 By using the Service, you agree to comply with these Terms together with all relevant guidelines, instructions and procedures (Instructions) posted on this site. Nothing in these Terms or the Instructions limits or qualifies any obligations under any legislation.
1.7 SNSW is not responsible for NSW toll road policy, or for the administration or collection of road tolls.
2. Changing these Terms
SNSW may change these Terms or the Instructions from time to time by publishing them on this website. You agree that by doing this, SNSW has provided you with sufficient notice of the change.
The following definitions apply to these Terms and Conditions:
a) ABN means Australian Business Number.
b) Business toll account means a toll account with an ABN listed on the account.
c) Eligible toll spend means toll charges accrued on the toll account excluding those listed in Section 6.1.
d) Financial year period means the period from the 1 July each year to 30 June the following year.
e) Maximum sole trader rebate means:
a. $1,500 in the financial year period for customers claiming the rebate as a sole trader user using a mixed toll account
b. $1,500 in the financial year period for customers claiming the rebate as a sole trader user using a personal toll account and a business toll account. The maximum rebate for each toll account is $750, or
c. $750 in the financial year period for customers claiming the rebate as a sole trader using only a business toll account.
f) Minimum toll spend threshold means $375.
g) Mixed toll account means a personal toll account without an ABN listed on the account that is used for both personal and business use.
h) Personal toll account means a toll account without an ABN listed on the account.
i) Rebate payment period means quarterly within the financial year period.
j) Scheme means the scheme described in clause 1.1 of these Terms.
k) Service means the service described in clause 1.2 of these Terms.
l) Sole trader means:
a. one person is the owner/operator of the business
b. the owner uses their own Tax File Number in the business and also has a registered Australian Business Number, and
c. the business is not a separate legal entity from the owner of the business.
m) Toll Service Provider means a provider who manages toll roads.
Note: In NSW there are currently two toll service providers E-Toll and Linkt.
4. Eligibility Criteria
4.1 To be eligible for the Service, applicants claiming the rebate as a sole trader must meet all the following criteria at the time of registering for the Service and submitting a claim:
a) You are a NSW resident
b) You have an active NSW personal and/or business or mixed toll account with a Toll Service Provider (toll account is not suspended or closed)
c) You paid for the eligible toll spend that has contributed towards a rebate from the Scheme
d) You have reached the minimum toll spend threshold for the financial year period or more
e) You have not received the maximum sole trader rebate within the financial year period
f) The toll spend was accrued on a vehicle:
a. that is registered in NSW, and
b. does not exceed 2794kgs TARE weight
g) The accrued toll spend was incurred on a NSW toll road, including any NSW toll roads which may exist in the future
h) You have not been reimbursed for the eligible toll spend by an employer or throughout the course of business operations (including, for example, ride-sharing or business usage or; by a federal or state government agency or any other third party via the M5 South-West Cashback Scheme)
i) You have not already claimed a rebate for the quarterly rebate payment period in accordance with Section 5.4
j) You are claiming within 12 months of the end of the financial year period of which the eligible toll spend has accrued. Claims received more than 12 months after the end of the financial year period of which the eligible toll spend has accrued will not be accepted
k) You have a valid and active ABN that is registered with a NSW address and the business is physically located and operating in NSW
l) You have an ABN that has been active since the start of the current financial year period
m) You have an ABN entity type as sole trader or individual
n) You are the registered contact for the ABN
o) You are not a ride-sharing or taxi business.
4.2 To apply for the rebate, you will need the following:
a) A MyServiceNSW Account with SNSW
b) Your toll account number with your toll service provider, E-Toll or Linkt
c) One of the vehicle licence plate numbers listed on your toll account
d) Your contact email address listed on your toll account
e) Two proof of identity documents
f) Your residential address
g) Your mobile phone number
h) Your bank account details
i) Your ABN, and
j) Your most recent financial statement such as an Australian Income Tax Statement or Business Activity Statement (BAS) or Instalment Activity Statement (IAS) to upload as evidence.
Note: Customers who are unable to claim the rebate online as they do not have the required proof of identity documents, will be able to visit a SNSW service centre to claim their rebate later in 2023.
5.1 All information provided by you in connection with signing up for and using the Service must be true and correct. Giving false or misleading information is a serious offence under the Crimes Act 1900 (NSW).
5.2 By submitting a claim under the Service you agree that:
a) You are the account holder of the respective tolling account, or you have been authorised by the account holder to claim the rebate under the Scheme
b) All information included in your claim is true, accurate and complete
c) You meet the eligibility criteria requirements as laid out in Section 4.1, and
d) To the extent that it includes information about other people, that you are authorised to disclose the information to SNSW.
5.3 An application to receive the rebate should be submitted via the applicant’s MyServiceNSW Account. Applicants who do not have a MyServiceNSW Account can register for a MyServiceNSW Account online, by visiting a Service Centre or contacting Service NSW. Applicants who have difficulty applying should contact Service NSW.
5.4 The following limits apply:
5.4.1 A sole trader using a mixed toll account has a limit of:
a) One toll account linked to your MyServiceNSW Account at a time
b) One rebate claim for the quarterly rebate payment period
c) Maximum of $1,500 rebate per financial year.
5.4.2 A sole trader using only a business toll account has a limit of:
a) One business toll account linked to your MyServiceNSW Account at a time
b) One rebate claim for the quarterly rebate payment period
c) Maximum of $750 rebate per financial year.
5.4.3 A sole trader using a personal toll account and a business toll account has a limit of:
a) Two toll accounts linked to your MyServiceNSW Account at a time
b) Two rebate claims for the quarterly rebate payment period, one claim per toll account.
c) Maximum of $750 rebate per toll account, totalling $1,500 rebate per financial year.
5.5 Applicants with multiple tags which are linked to one toll account will accrue eligible toll spend from the multiple tags. This includes where a tag has been replaced with another (for example, where a tag has been lost, stolen, damaged or deemed faulty).
5.6 The rebate is stated in Australian dollars. You authorise SNSW to pay your rebate by electronic fund transfer into the bank account nominated by you in your online claim using the Service. You acknowledge and agree that:
a) Payment is made when SNSW has instructed its bank to credit your nominated account.
b) SNSW is not responsible for any delays in payment or errors due to factors outside its reasonable control, including delays or errors in the financial system or errors in the supplied bank account details.
c) You will reimburse SNSW for any additional expenses it incurs when you provide incorrect details (BSB/Account Number/Account Name) and as a consequence the rebate is declined or reversed and additional expenses such as merchant service fees and charges are applied.
d) SNSW is under no obligation to remedy any mistakes made by the applicant in nominating a bank account to receive the rebate. SNSW retains full discretion when deciding if and in what circumstances it will remedy a mistake made by the applicant.
e) Where any payment is incorrectly paid to your nominated account that amount must be repaid to SNSW.
f) In the event that a payment is incorrectly paid to your nominated account and the amount is not repaid to SNSW, SNSW may offset that payment against any future rebate and/or rebate under the Scheme.
g) The eligible toll spend that is used to calculate the rebate payment is determined by SNSW and may vary by up to $30 more or less than your actual eligible toll spend. SNSW will not pay the rebate difference if the variance in eligible toll spend is within $30 of the actual eligible toll spend.
5.7 If you believe you are eligible for a rebate under the Scheme but were unable to make an online claim using the Service or your claim was denied, you can apply to have your claim reviewed. A review application may be made within 12 months of the end of the financial year period of which the eligible toll spend has accrued.
5.8 By applying for the rebate, applicants agree that their application may be subject to an audit by the NSW Government or its representatives.
5.9 Toll spend data has been provided to SNSW by the Toll Service Providers. SNSW will determine the rebate payment based on the toll spend data provided by the Toll Service Providers and is not responsible for any discrepancies in the toll spend data. All enquiries regarding actual or perceived toll spend discrepancies should be directed to your Toll Service Provider.
5.10 If your claim is rejected by SNSW because your ABN is suppressed with the Australian Business Register, you can apply for a review of your claim in accordance with clause 5.7.
5.11 Toll spend cannot be combined across multiple toll accounts.
6. Exclusions from the Service
6.1 You acknowledge and understand that all of the following are excluded from the Scheme and Service:
a) Toll spend accrued prior to 1 July 2022
b) Interstate tolling accounts
c) Tolls paid outside of an account
d) Trips made on toll roads outside of NSW
e) Trips made with casual toll products or special passes (for example ERider accounts, eMU casual passes and LinktGO)
f) Trips with vehicles that exceed 2794kgs TARE weight
g) Businesses other than Sole traders
h) Taxis and ride-sharing businesses
i) Toll notice or toll account administration fees
j) Licence plate recognition fees (also known as Vehicle matching fees)
k) M5 South-West toll spend where the customer has opted into the M5 South-West Cashback Scheme
l) Transactions from Sydney Airport Corporation Limited (SACL)
m) Trips claimed back from an employer
n) Other fees, charges or refunds.
7. Discontinuance of Service
7.1 SNSW reserves the right at any time and without notice to:
a) suspend, discontinue or modify the Service in whole or part; and/or
b) restrict access to the Service.
8.1 You acknowledge and agree that subject to any responsibilities implied by law and which cannot be excluded, SNSW is not liable to you for any losses, expenses, damages, liabilities and claims whatsoever, whether direct, indirect or consequential, arising out of or referable to the use of the Service or its discontinuance, however caused (including your reliance on any inaccurate or incomplete information or data contained within or displayed by the Service), whether in contract, tort (including negligence), statute or otherwise. SNSW’s liability for breach of a condition or warranty implied by law which cannot be excluded is limited to the extent possible to the resupply of the Service.
9. No warranty
9.1 SNSW makes no representation or warranty in relation to the Service or any of the information available on the Service, including without limitation:
a) that the Service will be continuously available or free from any delay in operation or transmission, virus, communications failure, internet access difficulties or malfunction in hardware and software; and
b) that SNSW endorses any entity or internet site linked to its websites. By linking to a third-party website SNSW is not accepting responsibility for the content of that website or your use of it and make no warranty as to its suitability. Use of any third-party website is subject to the terms of that website.
10.1 You indemnify SNSW in respect of any liability, loss, damage, cost or expense suffered or incurred by SNSW arising from, or in connection with, your breach of these Terms.
11. Age (capacity)
11.1 If you are under 18, you must use the Service only with the involvement of a parent or guardian.
12.1 These Terms and your use of the Service are governed by the laws of New South Wales, Australia. You and SNSW submit to the exclusive jurisdiction of the courts of NSW and courts competent to hear appeals from that courts.
13.1 A reference to an entity, whether statutory or not, which ceases to exist or whose powers or functions are transferred to another body is a reference to the body which replaces it or which substantially succeeds to its powers or functions.
13.2 A reference to any legislation includes all delegated legislation made under it, including regulations and rules and amendments, consolidations, or replacements or any of them.
13.3 Specifying anything in these Terms after the words ‘include’ or ‘for example’ or a similar expression does not limit what else is included.
13.4 If any term in these Terms is prohibited, void, voidable, illegal or unenforceable for any reason whatsoever, then that part is severed from these Terms but without affecting the continued operation of the remaining Terms.
13.5 Clauses 8, 9, 10 and 12 contain continuing obligations and will survive termination of these Terms, along with any other clause which by its nature is intended to remain in full force and effect on and after such termination.
14.1 SNSW is collecting personal information to determine eligibility for the Scheme and to process claims submitted using the Service. We are obliged to protect the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy and Personal Information Protection Act 1998. Please read the Privacy Collection Notice for more information about how your personal information will be handled by SNSW.
15.1 The Service is limited to enabling eligible customers to apply for toll relief under the Scheme. Any enquiries relating to the Scheme should be directed to SNSW.
16. Complaints handling and feedback
SNSW welcomes all forms of feedback, including complaints on its services. We view effective complaint management as part of our commitment to improving service provisions and recurring problems.
You may leave your feedback or make a complaint: