Toll Relief Rebate Scheme – common questions for sole traders

About the rebate

Eligible sole traders who have a personal and/or business toll account can claim a 40% rebate of up to $750 per account, up to a total of $1,500. You need to spend at least $375 on tolls for each linked account between 1 July 2022 and 30 June 2023.  

Find out more about how to claim the toll relief rebate.

Toll account types

If you’re a sole trader, the rebate will be calculated on the total spend of eligible vehicles linked to one or 2 toll accounts in the financial year. 

As a sole trader, you can link your MyServiceNSW Account to up to 2 active toll accounts:

• one personal toll account for both personal and business use, known as a mixed account
• separate personal and business toll accounts
• one business toll account.

Linking accounts

If you’ve already claimed the toll relief rebate on your personal toll account and have a mixed account, you’ll need to:

• unlink your personal toll account from your MyServiceNSW Account, then
• link your mixed toll account. 

If you’ve already claimed the toll relief rebate on your personal toll account and have a separate business toll account, you’ll just need to link your business toll account to your MyServiceNSW Account.

Claiming the rebate

What you can claim

When you can claim

You can choose to claim the rebate every 3, 6 or 9 months, or at the end of the financial year before 30 June.

Any unclaimed rebates will roll over. You have until one year after the financial year ends to claim.

Example dates if you prefer to claim every 3 months for your sole trader rebate:

Note:

• Remember to update your toll account when you change vehicles so the relevant toll spend will accrue on your account.
• You can only claim the maximum rebate once each financial year.

Closing date for claims

You need to claim the rebate by 30 June in the financial year following the one in which you paid the tolls:

ABN eligibility

Who can claim

Sole traders, as defined by the Terms and Conditions, can claim the toll relief rebate for sole traders.

You must be the registered contact with the Australian Business Register for your Australian Business Number (ABN) to claim the rebate online.

Multiple businesses under one ABN

Only one toll relief rebate is available for each ABN.

Each ABN can be linked to only one individual’s MyServiceNSW Account.

New businesses

To be eligible for the toll relief rebate, ABNs must be active from the start of the current financial year. This is to align with the timeframe from which toll spend can be claimed.

Not-for-profit eligibility

If you are a not-for-profit and your entity type with the ABN is ‘individual/sole trader’, you may claim online.

Suppressed ABNs

If your ABN is suppressed, you’ll be able to request an eligibility review later in 2023.

Eligibility review

If you have been unable to claim the rebate but believe you are eligible, you’ll be able to request an eligibility review later in 2023.

If you’re deemed eligible, you’ll then be able to claim for any tolls spent in the 2022–23 financial year until 30 June 2024. 

Information on the review process will be available later in 2023.

Troubleshooting

If your Toll Tracker spend doesn't match your toll account statement

You need to have spent a minimum amount on tolls before you can claim.

Your Toll Tracker and toll account may show different amounts spent on tolls. This can happen for a number of reasons:

• a delay in processing time with toll providers – trips can take up to a month to appear in your Toll Tracker
• some toll roads, or issues with electronic tags, may cause delays
• ineligible vehicle trips will not show in your Toll Tracker
• journeys made at the end of an earlier financial year may show on your toll account but they do not count towards the rebate.

Note:

• If you have issues with your toll tag you need to contact your toll provider.
• If your vehicle licence plate is linked to your account and can be photo-matched through toll video capture, your toll will count towards eligible spend. The vehicle photo-matching fee does not count towards your eligible toll spend.

Opting out

If you no longer want to claim the rebate, you can opt out by unlinking your toll and MyServiceNSW Accounts. You can do this by removing the 'Toll Relief' tile from the My Services section of your MyServiceNSW Account dashboard.

Need help?