About the rebate
Eligible sole traders who have a personal and/or business toll account can claim a 40% rebate.
You need to have spent $402 or more on each linked toll account to claim up to $802 per account (maximum $1,605).
Claims close 30 June 2025.
Find out more about how to claim the toll relief rebate.
Toll account types
If you’re a sole trader, the rebate will be calculated on the total spend of eligible vehicles linked to one or 2 toll accounts in the financial year.
As a sole trader, you can link your MyServiceNSW Account to up to 2 active toll accounts:
- one personal toll account for both personal and business use, known as a mixed account
- separate personal and business toll accounts
- one business toll account.
Linking accounts
If you’ve already claimed the toll relief rebate on your personal toll account and have a mixed account, you’ll need to:
- unlink your personal toll account from your MyServiceNSW Account, then
- link your mixed toll account.
If you’ve already claimed the toll relief rebate on your personal toll account and have a separate business toll account, you’ll just need to link your business toll account to your MyServiceNSW Account.
Claiming the rebate
What you can claim
| Toll account | Claim amount |
|---|---|
| Business toll account | Up to $802 |
| Mixed account (personal and business) | Up to $1,605 |
| Separate personal and business toll accounts | Up to $802 each |
Closing date for claims
You need to claim the rebate by 30 June 2025.
ABN eligibility
Who can claim
Sole traders, as defined by the Terms and Conditions, can claim the toll relief rebate for sole traders.
You must be the registered contact with the Australian Business Register for your Australian Business Number (ABN) to claim the rebate online.
Multiple businesses under one ABN
Only one toll relief rebate is available for each ABN.
Each ABN can be linked to only one individual’s MyServiceNSW Account.
New businesses
To be eligible for the toll relief rebate, ABNs must be active from 1 July 2023. This is to align with the timeframe from which toll spend can be claimed.
Not-for-profit eligibility
If you are a not-for-profit and your entity type with the ABN is ‘individual/sole trader’, you may claim online.
Troubleshooting
If your Toll Tracker and your toll account statement show different amounts
You need to have spent a minimum amount on tolls before you can claim.
Your Toll Tracker and toll account may show different amounts spent on tolls. This can happen for a number of reasons:
- a delay in processing time with toll providers – trips can take up to a month to appear in your Toll Tracker
- some toll roads, or issues with electronic tags, may cause delays
- ineligible vehicle trips will not show in your Toll Tracker
- journeys made at the end of an earlier financial year may show on your toll account but they do not count towards the rebate.
Note:
- If you have issues with your toll tag you need to contact your toll provider.
- If your vehicle licence plate is linked to your account and can be photo-matched through toll video capture, your toll will count towards eligible spend. The vehicle photo-matching fee does not count towards your eligible toll spend.
Opting out
If you no longer want to claim the rebate, you can opt out by unlinking your toll and MyServiceNSW Accounts. You can do this by removing the 'Toll Relief' tile from the My Services section of your MyServiceNSW Account dashboard.
Need help?
Free assistance in your language
Call Translating and Interpreting Services (TIS) on 13 14 50 and ask them to contact us on 13 77 88.