About the rebate
Eligible sole traders who have a personal and/or business toll account can claim a 40% rebate.
2022-23 financial year
You need to spend $375 or more on each linked toll account to claim up to $750 per account (maximum $1,500). Claims close 30 June 2024.
2023-24 financial year
You need to spend $402 or more on each linked toll account to claim up to $802 per account (maximum $1,605). Claims close 30 June 2025.
Find out more about how to claim the toll relief rebate.
Toll account types
If you’re a sole trader, the rebate will be calculated on the total spend of eligible vehicles linked to one or 2 toll accounts in the financial year.
As a sole trader, you can link your MyServiceNSW Account to up to 2 active toll accounts:
- one personal toll account for both personal and business use, known as a mixed account
- separate personal and business toll accounts
- one business toll account.
If you’ve already claimed the toll relief rebate on your personal toll account and have a mixed account, you’ll need to:
- unlink your personal toll account from your MyServiceNSW Account, then
- link your mixed toll account.
If you’ve already claimed the toll relief rebate on your personal toll account and have a separate business toll account, you’ll just need to link your business toll account to your MyServiceNSW Account.
Claiming the rebate
What you can claim
|Toll account||2022-23 rebate||2023-24 rebate|
|Business toll account||Up to $750||Up to $802|
|Mixed account (personal and business)||Up to $1,500||Up to $1,605|
|Separate personal and business toll accounts||Up to $750 each||Up to $802 each|
When you can claim
You can choose to claim the rebate every 3, 6 or 9 months, or at the end of the financial year before 30 June.
Any unclaimed rebates will roll over. You have until one year after the financial year ends to claim.
Example dates if you prefer to claim every 3 months for your sole trader rebate:
|Date of toll spend||Date you can claim from|
|1 July 2022 to 27 February 2023||28 February 2023|
|28 February 2023 to 31 March 2023||1 April 2023|
|1 April to 30 June 2023||1 July 2023|
|1 July 2023 to 30 September 2023||1 October 2023|
- Remember to update your toll account when you change vehicles so the relevant toll spend will accrue on your account.
- You can only claim the maximum rebate once each financial year.
Closing date for claims
You need to claim the rebate by 30 June in the financial year following the one in which you paid the tolls:
- for toll spend from 1 July 2022 to 30 June 2023 – claims close 30 June 2024
- for toll spend from 1 July 2023 to 30 June 2024 – claims close 30 June 2025.
Who can claim
Sole traders, as defined by the Terms and Conditions, can claim the toll relief rebate for sole traders.
You must be the registered contact with the Australian Business Register for your Australian Business Number (ABN) to claim the rebate online.
Multiple businesses under one ABN
Only one toll relief rebate is available for each ABN.
Each ABN can be linked to only one individual’s MyServiceNSW Account.
To be eligible for the toll relief rebate, ABNs must be active from the start of the current financial year. This is to align with the timeframe from which toll spend can be claimed.
If you are a not-for-profit and your entity type with the ABN is ‘individual/sole trader’, you may claim online.
If your Toll Tracker spend doesn't match your toll account statement
You need to have spent a minimum amount on tolls before you can claim.
Your Toll Tracker and toll account may show different amounts spent on tolls. This can happen for a number of reasons:
- a delay in processing time with toll providers – trips can take up to a month to appear in your Toll Tracker
- some toll roads, or issues with electronic tags, may cause delays
- ineligible vehicle trips will not show in your Toll Tracker
- journeys made at the end of an earlier financial year may show on your toll account but they do not count towards the rebate.
- If you have issues with your toll tag you need to contact your toll provider.
- If your vehicle licence plate is linked to your account and can be photo-matched through toll video capture, your toll will count towards eligible spend. The vehicle photo-matching fee does not count towards your eligible toll spend.
If you no longer want to claim the rebate, you can opt out by unlinking your toll and MyServiceNSW Accounts. You can do this by removing the 'Toll Relief' tile from the My Services section of your MyServiceNSW Account dashboard.
Help with creating or managing a MyServiceNSW Account.
Get in touch
Call us, send an email or provide feedback.
Free assistance in your language
Call Translating and Interpreting Services (TIS) on 13 14 50 and ask them to contact us on 13 77 88.