General Terms and Conditions(of Use)

These General Terms and Conditions apply to the delivery of the Services by Service NSW to customers. These terms describe your rights and responsibilities as a user of Service NSW services.

If any of these terms are held to be invalid, unenforceable or illegal for any reason, the remaining terms will continue to be valid and enforceable.

The Services mean the transactions Service NSW undertake to provide access to the Working with Children Check (WWCC) clearance number through the Service NSW app, on behalf of the Office of the Children's Guardian.

Terms of Use

The terms and conditions contained in this document and any conditions, notices and disclaimers on the Service NSW website govern your access and use of the services. Your access and use of the services is conditional upon your acceptance and compliance with the Terms of Use. Please note a range of services provided by Service NSW have their own Terms of Use of Service and Conditions.

Lawful purposes

You must use the services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the services by any third party. This includes conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the spread of obscene or offensive content or disruption to service.

Whilst using the services, you must not distribute any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would contravene any law.

Your responsibility

You shall be a qualified person to access the services. You are responsible for decisions relating to and for the use of the services. You are responsible for misuse of the services, whether or not such use has been authorised by you. You must advise Service NSW immediately if you suspect that the security of your information may have been compromised. The information you supply to Service NSW must be complete and accurate. You acknowledge that you will not supply incomplete, inaccurate or false information. You must not conduct unauthorised action, or otherwise misuse the services.

Giving false or misleading information is a serious offence and may result in prosecution and civil or criminal penalties.

Suspension or termination

If you supply incomplete, inaccurate or false information, perform an unauthorised action or misuse the services, we may suspend or terminate your provide access to the WWCC clearance number through the Service NSW app. If you violate any Terms of Use your right to use and access the services automatically terminates. The services may be suspended or terminate at any time. Service NSW may also change the terms of use at any time. Your continued access to and/or use of the services constitutes an agreement by you that you accept and agree to abide and be bound by the Terms and Condition and any amendments.

Should you object to any of the Terms and Conditions or any amendments, your only recourse is to immediately cease accessing and using the services.


You will be bound by the actions with respect to the provide access to the WWCC clearance number through the Service NSW app transaction we carry out on your behalf and will also be bound by the website and Service NSW Mobile App Terms and Conditions and Privacy Policy.

A record of the WWCC transaction is generated in the Service NSW system.

Privacy notice

The use of the services is conditional on providing personal information to Service NSW, and may involve another government or related partner agency. By using the services, you consent to the retention, use and disclosure of your personal information by Service NSW in the following ways:

  • for the purposes of providing access to the WWCC clearance number through the Service NSW app.


The terms are governed by, laws of the State of New South Wales and the Parties is to be construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.


The services are limited to provide access to the WWCC clearance number through the Service NSW app. Any enquiries relating the WWCC should be directed to the Office of the Children's Guardian. Office of the Children's Guardian may have their own protocols, terms and conditions and disclaimers. We urge you to familiarise yourself with these.

Complaints handling and feedback

Service NSW welcomes all forms of feedback, including complaints on its services. We view effective complaint management as part of our commitment to improving service provisions and re-occurring problems.

You may leave your feedback or make a complaint by calling 13 77 88 or emailing

This statement is in addition to the MyServiceNSW Account Terms and Conditions and our privacy statement explains how we collect and use information.

Last updated: 19 January 2022