Toll Relief is a NSW Government initiative to ease the cost of living for frequent NSW toll road users. 

Toll Relief provides one free 12-month vehicle registration to owners of privately-registered vehicles who have spent $1300 or more on tolls in the previous financial year (an average of $25 a week).

From 1 July 2019, owners of privately-registered vehicles who've spent $780 or more during the previous financial year (an average of $15 a week) will be eligible for half-price registration.

In addition, the NSW Government is backdating toll spend from 1 July 2018 to 30 June 2019, so more drivers can benefit from the new lower Toll Relief qualifying spend.

The toll spend must have been accumulated on NSW toll roads. Toll Relief is calculated on the total spend of all eligible vehicles that are linked to one personal toll account.

The free or half-price registration is valid for one eligible vehicle linked to your toll account. It is available in the financial year following the one when it was earned, and must be redeemed before the end of that financial year.

If you have multiple licence plate numbers linked to your personal toll account, it's up to you, the toll account holder, to inform the drivers of the other vehicles which vehicle you've chosen to apply the Toll Relief to.

How does it work?

If you're eligible you'll automatically be notified to apply for your free registration, or half-price registration (from 1 July 2019), during the registration renewal process.

Up until 30 June 2019, you may be eligible for one free registration if you spent $1300 or more, on one tag/tagless account, between 1 July 2017 and 30 June 2018.

From 1 July 2019, the following Toll Relief will apply:

Toll spend Toll Relief
$780 - $1299 Half price registration
$1300 or more Free registration

Toll spend is based on your total toll spend in the previous financial year, on one personal toll account. The amount will be indexed by 4% each financial year from 1 July 2019 (rounded up to the nearest dollar).

Check How is Toll Relief calculated? for more information.

How much will I save?

To find out how much you can save, visit the Roads and Maritime Services website for information on registration costs.

Can I claim my free or half-price registration as cash or a voucher? If I don’t want to use it on my car’s registration, can I redeem it for something else?

No. Toll Relief can only be used to claim a free or half-price vehicle registration.

Can I opt out of Toll Relief?

Yes. You have the option to not claim the free or half-price vehicle registration during the registration renewal process.

What happens if I decide not to use it straight away? Can my discount expire?

Yes. Toll Relief must be redeemed by 30 June in the financial year following the one when it was earned. For example, if you met the threshold between 1 July 2018 and 30 June 2019, you must redeem your Toll Relief by 30 June 2020. 

Does the personal toll account have to be in the same name as the vehicle owner to claim the free or half-price registration? 

No, it does not matter if the vehicle or vehicles nominated against the electronic tag/tagless toll account are registered in different names. You can choose to apply Toll Relief to any private use vehicle or motorcycle as long as the licence plate number is linked to your personal toll account.

You cannot claim free or half-price registration for a vehicle that is not linked to your personal toll account. 

Is it limited to one personal toll account per residential address? 

No. You can have more than one personal toll account per residential address. However, you can only get one free or half-price vehicle registration per account, per financial year. 

Can I transfer my toll amount to another family member, friend or another person? 

No. Multiple electronic tag/tagless accounts cannot be rolled together or transferred to meet the threshold. However, you may have multiple vehicles linked to the one account to meet the threshold.

How is Toll Relief being funded?

Toll Relief is one of more than 70 NSW Government rebates and savings to help ease the cost of living for residents of NSW.

Toll Relief eligibility

Who is eligible for Toll Relief?

You can get either free or half-price registration through Toll Relief if you:

  • spend a minimum of $780 or more (an average of $15 a week) on NSW toll roads in a financial year – 1 July to 30 June
  • drive a NSW privately-registered vehicle that is less than 2794kgs tare (unladen) weight
  • are a NSW resident
  • have a NSW personal toll account (E-Toll, E-Way or Transurban Linkt)
  • have your licence plate(s) linked to your personal toll account.

Toll Relief does not include tolls paid for:

  • heavy vehicles (more than 2794kg tare/unladen weight)
  • non-private registered vehicles
  • vehicles registered for business use
  • vehicles registered in states outside of NSW.

What happens if I transfer my vehicle registration and have spent the minimum toll threshold amount in tolls? Am I eligible for Toll Relief? 

No, the discounted vehicle registration will not be passed on to another person if you transfer your vehicle registration. Your toll spend belongs to you, the toll account holder, not the person you transfer your vehicle registration to.

If you sell or buy a new car, ensure you update your licence plate details on your toll provider account.

If my account is less than 12 months old but I’ve spent at least $780 on tolls, can I claim Toll Relief? 

Yes. As the toll account holder, you can claim one half-price registration from 1 July 2019. If you've spent more than $1300 you can claim one free registration. 

Are Uber/ridesharing drivers eligible for Toll Relief if they spend more than $780 or $1300 a year in tolls? 

Only vehicles used solely for private usage are eligible for Toll Relief. 

I’m a student travelling to Uni. Am I eligible?

Yes. If you have spent $780 or more in a financial year in tolls you'll be eligible for half-price registration from 1 July 2019, or free registration if you've spent over $1300 in tolls.

If I don’t have a personal toll account can I still qualify for Toll Relief?

No. If you want to claim Toll Relief you'll need a personal account with a NSW toll provider. There are various toll providers so select the one that best suits your needs.

Can I renew my registration for 3 or 6 months and claim free or half-price registration?

No, only vehicles with 12-month registration are eligible for Toll Relief. If necessary, update your compulsory third party (CTP) insurance to 12 months by contacting your insurance provider.

If I qualify for free registration, will I still have to renew my car registration?

Yes, you must complete the vehicle registration process. You need to lodge your 12-month compulsory third party (CTP) insurance, and an eSafety inspection (pink slip) if required. You are responsible for ensuring your registration is valid.

Can I use more than one car to count towards Toll Relief?

Yes. From 1 July 2019 Toll Relief is calculated on the toll spend of all eligible vehicles that are linked to one personal toll account.

Claiming free or half-price registration

Is Toll Relief available to claim now?

If you've spent over $1300 in the last financial year, you can claim your free vehicle registration.

If you've spent over $780 in the last financial year, you can claim your half-price registration from 1 July 2019.

If you've already paid your 12-month vehicle registration and spent over $780 in tolls in the last financial year, you may be eligible for a reimbursement.

How can I claim my free or half-price registration?

You claim Toll Relief during the registration renewal process. All you need is your registration renewal billing number.
Note: You'll need to have purchased a 12-month CTP Green Slip to claim your free or half-price registration. Toll Relief is only available for vehicles registered for 12 months.

When can I claim my free or half-price registration?

Your Toll Relief spend is a total of the tolls you've paid during a financial year (between 1 July and 30 June). If you're eligible, you claim your free or half-price registration within the following financial year, when your vehicle registration is ready to renew.

For example, if your registration is due on 26 September 2019 and you spent $1300 or more in tolls between 1 July 2018 and 30 June 2019, then you can claim your free registration in September when you renew.
You'll need to use your Toll Relief discount before 30 June.

How do I apply Toll Relief to registration due after 1 July?

You can renew your registration 6 weeks before it's due. 
If you're not eligible for Toll Relief at the time of registration but become eligible before the end of the financial year, you may be able to claim a reimbursement.

Alternatively, you could apply your Toll Relief to another qualifying vehicle registered to your personal toll account. 

If I have spent more than $780 between 1 July 2018 and 30 June 2019 and I’ve already registered my vehicle, will I be eligible for a refund of half of my registration renewal cost?

Half-price registration will be available to eligible drivers from 1 July 2019. If you've already renewed your vehicle registration and it will be due after 1 July 2019, and you are eligible for a half-price registration, then you'll be able to claim a reimbursement.

Do tolls on all NSW toll roads count towards the eligible spend?

Yes, tolls paid on the following roads count towards your toll spend:

  • M5 (unless you are registered for the M5 Cashback Scheme)
  • M7
  • M2
  • Westconnex
  • Sydney Harbour Bridge
  • Sydney Harbour Tunnel
  • Lane Cove Tunnel
  • Eastern Distributor
  • Cross City Tunnel
  • Falcon Street off-ramp,Warringah Freeway.

Tolls for NorthConnex and other future toll roads will also be included when these new roads open.

You can use the Sydney Motorways toll calculator to find out how much it costs to travel on NSW toll roads.

Which tolls and costs are excluded?

Are CTP Green Slips also free or half-price?

No. The Toll Relief rebate is for vehicle registration only, and is made up of both the registration fee and motor vehicle tax. CTP is a separate compulsory insurance charge and is required to complete the registration of your vehicle.

To be eligible for the Toll Relief Scheme, you must purchase a 12-month CTP Green Slip. Only vehicles with 12-month registrations are eligible. 

Does the discounted or free registration cover administration fees?

No. Toll Relief pays for the vehicle registration fee and motor vehicle tax only.
Toll Relief doesn’t include money spent on: 

  • special passes (for example, the ERider and eMU passes)
  • vehicle photo matching fees (please refer to your toll provider for more information)
  • toll account administration charges
  • toll notice fees
  • any other charges or fees.

Will trips on NSW roads be counted if I have an account from a non-NSW toll provider?

No. Only toll spend linked to an account with a NSW toll provider will count towards Toll Relief.

Which trips do not count towards my toll spend? 

Casual trips without a toll account, interstate and business trips, trips taken using eRider or eMU Pass and trips taken on the M5 if you opted in to the M5 Cashback Scheme.

M5 toll spend

Will the M5 toll spend be counted towards Toll Relief?

Yes – if you're not registered for the M5 Cashback Scheme.

Noif you're registered for the M5 Cashback Scheme.

How do I opt out of M5 Cashback?

You need to visit your toll provider to opt out of the M5 Cashback Scheme.

If I opt out of the M5 Cashback Scheme will historic toll payments be backdated?

No. You need to opt out of M5 Cashback Scheme before any trips are counted towards Toll Relief.

How is Toll Relief calculated?

Eligible toll spend is calculated as the total of all tag/tagless products on one personal toll account, in one financial year (1 July to 30 June). For example, you may have 2 privately registered vehicles under the same toll account. The total toll spend for both of these vehicles, in one financial year, will count towards your total toll spend. 

You can claim one free or half-price vehicle registration per account, per financial year.

Eligible toll spend is based on toll spend in the previous financial year. It will be indexed by 4% each financial year from 1 July 2019 (rounded up to the nearest dollar).

The tables below show how Toll Relief will work for the financial years 2019/2020 and 2020/2021.

From 1 July 2019, the following Toll Relief will apply:

Toll spend period Toll spend Toll Relief  Toll Relief period
1 July 2018 - 30 June 2019 $780 - $1299 (average $15 per week) Half-price registration 1 July 2019 - 30 June 2020
1 July 2018 - 30 June 2019 $1300 or more (average $25 per week) Free registration 1 July 2019 - 30 June 2020

From 1 July 2020, the following Toll Relief will apply:

Toll spend period Toll spend Toll Relief  Toll Relief period
1 July 2019 - 30 June 2020 $811 - $1351 (average of $16 per week) Half-price registration 1 July 2020 - 30 June 2021
1 July 2019 - 30 June 2020 $1352 or more (average of $26 per week) Free registration 1 July 2020 - 30 June 2021

What if the toll spend on my toll tracker does not match the spend on my statements?

All tolls that are paid on NSW toll roads will be counted unless you're registered for the M5 Cashback Scheme. In that instance, your M5 tolls are not counted towards Toll Relief.

The amount calculated for Toll Relief does not include money spent on:

  • special passes (for example the ERider and eMU passes)
  • licence plate recognition charges
  • account administration charges
  • toll notice charges
  • other charges or fees.

If I spend $2600 or more in a financial year on my account will I receive 2 free registrations?

No. If you spend $1300 or more in tolls over the financial year you'll be entitled to one free vehicle or motorcycle registration.

If I spent $2080 or more in a financial year on my account will I receive one free registration and one half-price registration?

No. You are entitled to either one free or one half-price registration per year.

Vehicle eligibility

I have bought a new car, can I get free or half-price vehicle registration? 

Yes. You'll need to ensure your new vehicle has been added to your personal toll account. Contact your toll provider to update your details.

I have custom plates, do I have to pay the associated fees if I am eligible for Toll Relief? 

Yes. Free or half-price vehicle registration earned through Toll Relief only applies to vehicle registration fees. Custom plate fees are not covered under Toll Relief.

I have more than one car, can I use my free or half-price registration to renew registration on either car?

Yes. Ensure the licence plate number of the vehicle you choose for Toll Relief has been added to your personal toll account. Contact your toll provider if you wish to add additional vehicles to your account.

If I change vehicles mid-year, is my toll spend on both vehicles counted?

Yes, though you'll need to ensure:

  • both cars are registered in NSW for private use
  • both cars are under the same NSW toll provider account
  • the electronic tag/tagless account records a toll spend of $780 or more.

I’m a pensioner and already get a concession on my registration. Does this change? 

No, this does not change. You'll still get your existing concessions or benefits on your registration.

I'm a pensioner and have 2 vehicles in my name. I claim free registration on one vehicle under my pensioner concession. Can I claim Toll Relief on my second vehicle?

Yes. If you've spent $780 or more in a financial year on tolls, and you meet the other eligibility conditions, you're entitled to a half-price registration on your second vehicle. If you've spent $1300 or more, you're entitled to a free registration on the second vehicle.

Are business registered vehicles included?

Toll Relief is designed to provide relief from cost of living pressures for NSW residents. Commercially registered vehicles are generally used for a business purpose and tolls are a tax deductible expense. Toll Relief cannot be claimed for vehicles registered for business purposes.

Can I change the registration of my vehicle from business to private to claim free or half-price registration?

You must register your vehicle based on what it is used for. If the nature of your vehicle use changes, yes, you can change your registration from business to private. Toll Relief only applies to private use vehicles at the time of registration.

If I sell my car after I receive the free or half-price registration, am I entitled to another one during the 12-month period? 

No. You can only get one free or half-price vehicle registration per personal toll account, per financial year.

If my car is written off after I receive the free or half-price registration, am I entitled to another one during the 12-month period?

No. You will not be issued with another free or half-price registration. You can apply for a registration cancellation or refund. 

Can I claim Toll Relief on my caravan?

No. You can only claim the free or half-price registration on a privately registered motor vehicle or motorcycle.

Will charities benefit from Toll Relief?

Charities with a vehicle registered for private use are eligible for Toll Relief. Charities with vehicles registered for any other purpose other than private use are not eligible.

What if my vehicle is managed by a fleet? 

As long as you and your vehicle meet the eligibility criteria, and your vehicle is registered in your name, then you can claim Toll Relief.

I have a novated lease, can I apply for Toll Relief?

As long as you and your vehicle meet the eligibility criteria, and your vehicle is registered in your name, then you can claim Toll Relief. 

MyServiceNSW Account information

How do I set up a MyServiceNSW Account?

Visit Sign up for a MyServiceNSW Account.

How do I find my MyServiceNSW Account login details?

If you've already registered for a MyServiceNSW Account, and have forgotten your login details, visit Reset a MyServiceNSW Account password.

How do I link my MyServiceNSW Account to my toll provider account?

Log in to your MyServiceNSW Account and select ‘Toll Relief’ on your dashboard. Follow the prompts to link your personal toll account to your MyServiceNSW Account. 

What information should I have handy when I log in to my MyServiceNSW Account to claim Toll Relief?

All you need is your registration renewal billing number.

If you are eligible, you can claim your free 12-month registration as part of your regular vehicle renewal process. Half-price registration can be claimed from 1 July 2019. 

Before you renew your vehicle registration you'll need to have linked your licence plate number(s) to your toll provider account. 

I have more than one personal toll account. Can I link all my toll accounts to MyServiceNSW Account and track eligible spend?

Only one personal toll account can be linked to and tracked on your MyServiceNSW Account and included in your eligibility for Toll Relief.

You can list multiple vehicles on one personal toll account.

The tolls cannot be transferred across multiple personal toll accounts.

Who will I be able to contact to answer questions or resolve any problems?

We are here to help. Call us on 13 77 88, or visit your local service centre.

Toll provider account information

How do I find my toll provider?

The Roads and Maritime Services website provides information on NSW toll providers.

I don’t have an account or tag. Can I claim Toll Relief?

No. You must have an account with a NSW toll provider so that the toll spend on your electronic tag/tagless account can count towards Toll Relief.

Does my licence plate need to be registered on my toll account?

Yes. You need to provide your NSW toll provider with the licence plate numbers of all the vehicles, including cars and motorcycles, that you wish to link to your account.

I’ve lost my toll billing account details, how do I claim Toll Relief?

You don't need your toll billing account details to claim Toll Relief. All you need is your registration renewal billing number.

What if my preferred vehicle isn’t visible on my personal toll account?

You'll need to update your account with the licence plate number of the vehicle you want added on your account.

What if my tag is faulty or doesn’t record all my trips?

If you're experiencing issues with your toll tag you need to contact your toll provider.

If your vehicle licence plate is linked to your account and can be photo-matched through toll video capture, your toll will count towards eligible spend. The vehicle photo-matching fee doesn't count towards your eligible toll spend.

I have multiple personal toll accounts. Will all of my tolls be totalled to receive one free or half-price registration? 

No. Only the tolls accrued on one personal account can be used towards free or half-price registration. You can have multiple tags on one account to count towards Toll Relief.

I think I am eligible but can't seem to claim my free or half-price registration, what do I do?

If you believe you are eligible, you can apply for a reimbursement.

Why is my Toll Relief toll spend different to the amount on my toll account statement?

Toll Relief only counts the amount you spend on NSW toll roads. Toll account administration charges and other costs or fees are not included.

Your Toll Relief toll spend doesn’t include money spent on: 

  • any transactions from Sydney Airport Corporation Limited (SACL)
  • special passes (for example, the ERider and eMU passes) 
  • licence plate recognition charges 
  • toll account administration charges 
  • toll notice charges
  • any other charges or fees 

It may take up to 24 hours to reflect recent toll spend and changes on your account.

More information