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Introduction

You can request that Maritime update a customer's records to show that they are deceased by calling us on 13 77 88. Alternatively, you can visit a service centre or mail a request to the Service NSW Agency Business Centre.

What you need

  • your own proof of identity
  • one of the following pieces of documentation confirming the deceased's status:
    • the Death Certificate (original or copy)
    • a newspaper death notice
    • a letter from a solicitor or the NSW Trustee and Guardian advising that the person is deceased
    • a completed Advice of Death form accompanied by an acceptable proof of identity (POI) document of the deceased
    • in the case of a missing person presumed deceased, a Presumption of Death Order issued by the Supreme Court (original or copy).

How to change

  1. Make sure that you have your proof of identity, and one of the required documents.
  2. Visit a service centre and provide the information in person, or:
  • post to Service NSW Agency Business Centre, PO Box 21, Parkes NSW 2870