Apply for an M5 South-West Cashback rebate

Introduction

If you'd like to apply for an E-Toll M5 South-West Cashback rebate, you can do this online.

Eligibility

You can claim M5 South-West Cashback if:

• you're a NSW resident.
• your vehicle is registered in NSW for private, pensioner or charitable use
• you've registered for M5 South-West Cashback with your tolling provider
• you've paid M5 South-West tolls using a NSW issued electronic tag
• you've submitted your claim within 12 months of the close of the M5 South-West Cashback quarter (claims received more than 12 months after the close of each quarter will not be accepted).

Trips in the following vehicles are ineligible:

• government or business registered vehicles (including vehicles provided as part of a salary package)
• leased vehicles
• rented vehicles
• smash repair courtesy vehicles
• car dealership loan vehicles
• interstate registered vehicles
• vehicles where business usage is shown on the registration papers, for example 'business general' or 'primary producer'.

What you need

If claiming a rebate online, you'll need:

• your E-Toll Account details.

If claiming a rebate by post or in person, you'll need:

• your E-Toll Account details
• your personal details
• your bank account details
• your tolling account number
• a copy of your E-Toll transactions for the quarter your request relates to.

How to apply

If claiming online:

1. Log in to your E-Toll Account.
2. Select the 'Claim Cashback' link in the Account Overview screen.
3. Complete the required fields.
4. Submit your claim.

If claiming by post or in person:

1. Download and complete M5 South-West Cashback Rebate – PDF.
2. Attach your supporting documents.
3. Visit a service centre and submit your documents in person, or post them to:
   Transport for NSW
   M5 South-West Cashback
   Locked Bag 3
   Dubbo NSW 2830

More information

• For claims lodged via post, rebates are paid by Electronic Funds Transfer (EFT) into a savings or cheque account as nominated on the claim form, or by cheque. Rebates cannot be paid into credit card accounts.
• You can only claim tolls paid electronically with a registered electronic tag account.
• You may be photographed at an M5 South-West toll plaza for audit purposes.