Introduction

If you're involved in a dispute with a motor dealer about a new or used motor vehicle you've bought, or you're unhappy with repairs carried out by a motor vehicle repairer, you can apply online to have the matter heard by the NSW Civil and Administrative Tribunal (NCAT).

Before lodging your application, please refer your complaint to NSW Fair Trading who will provide you with further information on the available options.

What you'll need

  • your personal details
  • documents and information related to your dispute
  • the legal name and address of the supplier or organisation you're claiming against (respondent)
  • a current business name or company extract from ASIC (if applicable)
  • your concession card details (if applicable)
  • your credit card details
  • your payment.

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button. 
  3. Complete the online application form (allow about 30 minutes).
  4. Pay the application fee using your credit card.
  5. Read and confirm the declaration.

Where possible, you'll receive an instant notice. Please check the requirements for your hearing type.

If your application is urgent, or you're unable to apply online:

  1. Download and complete Motor vehicle consumer claim application – PDF.
  2. Attach any relevant supporting documents.
  3. Lodge your completed application with payment at a service centre.

Who's eligible?

  • Motor Vehicles Division applications must be lodged within three years from the date of cause of action, and within 10 years from the date the goods and services were supplied.
  • The 'date of cause of action' is the date you became aware of the problem with the vehicle or contact that is the subject of the application to NCAT.

Things to keep in mind

  • After lodging an application with NCAT you can expect a first hearing within 6 weeks.
  • NCAT has jurisdiction to determine Motor Vehicles Division applications up to $40,000, except when the dispute relates to the purchase of a new vehicle used for private purposes. Orders can then be made for any sum of money.

Payment methods

You can review transaction payment options on our payment methods page.

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