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Introduction

The Taxi Transport Subsidy Scheme (TTSS) supports NSW residents who are unable to use public transport because of a severe and permanent disability.

If you're eligible, you could receive a subsidy of 50% of a taxi fare, up to a maximum subsidy of $60, and only pay the remaining fare. This includes travel in wheelchair-accessible taxis.

Eligibility

To apply for the TTSS, you must:

  • be a permanent resident of Australia
  • normally reside in NSW
  • not be a member of a similar scheme in another Australian state or territory
  • be over school age (preschool-aged children, regardless of disability, are not eligible)
  • have a severe and permanent disability in one of the following categories:
    • ambulatory, mobility or functional
    • visual impairment
    • epilepsy
    • intellectual disability (cognitive impairment)
    • speech and/or hearing.

Participation in TTSS is not means tested.

What you need

  • the PDF form – 'Taxi Transport Subsidy Scheme Application Form'
  • your doctor or specialist to complete the relevant sections in Parts B and C of the application form
    • this may require you to book an appointment, or take the form with you on your next visit.

How to apply

  1. Read and ensure you understand the TTSS Terms and Conditions.
  2. Download and print Taxi Transport Subsidy Scheme Application Form – PDF.
  3. Complete Part A of the form, and have your doctor or specialist complete the relevant sections in Parts B and C.
  4. Sign and date the form.
  5. Prepare digital copies of:
    • the completed application form
    • supporting documents such as medical reports.
  6. Select the 'Apply online' button.
  7. Enter the information requested in the online form.
  8. Upload (attach) your documents.
  9. Select 'Send' to lodge your application.

If you don't wish to apply online:

  • Gather together your supporting documents such as medical reports and your completed application form, and post to:

    Taxi Transport Subsidy Scheme
    PO Box K659
    Haymarket NSW 1240

More information

  • Each application is reviewed by Transport for NSW's independent medical assessor, it's important that your medical practitioner or treating specialist provides enough detail and supporting documents so the severity of your disability or medical condition can be accurately assessed.
  • If you're receiving treatment or undergoing rehabilitation that is expected to improve your condition, you're not eligible for the scheme.
  • The National Disability Insurance Scheme does not change the way customers use their TTSS dockets.
  • Transport for NSW reserves the right to decline your application if you have previously been suspended or removed from the NSW Scheme or a similar scheme in another state or territory.
  • The TTSS involves a smartcard, which looks similar to a bank card. If you are a new applicant and your application is successful, you'll be sent a TTSS Smartcard and a separate paper travel docket booklet. 
  • The TTSS Smartcard should be used to claim the subsidy portion of your fare. The paper travel docket should only be used in incidences where a taxi is not yet set up to receive the TTSS Smartcard. We recommend carrying two paper travel dockets until further notice. 

For further information on the TTSS, including the Terms and Conditions, download the Information Booklet – PDF.

Last updated: 4 July 2022
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