If you need to let Transport for NSW know that your pensioner or concession details have changed, you can call 13 77 88 or visit a Service NSW Centre. Alternatively, you can post your documentation.
Note: it is the same process for adding pensioner or concession details for the first time or for subsequent changes and updates.
What you need
- your proof of identity
- your eligible concession card
- the PDF form – 'Change of Records – Maritime Products Only' (if by mail or in person).
How to change
- Download and complete the Change of Records – Maritime Products Only – PDF (if applicable).
- Make sure that you have all the required documentation.
- Visit a service centre and provide the information in person, or post to:
Agency Business Centre
Locked Bag 21
Parkes NSW 2870
Last updated: 19 December 2022