If you need to let Transport for NSW know that your pensioner or concession details have changed, you can call 13 77 88 or visit a Service NSW Centre. Alternatively, you can post your documentation.

Note: it is the same process for adding pensioner or concession details for the first time or for subsequent changes and updates.

What you need

  • your proof of identity
  • your eligible concession card
  • the PDF form – 'Change of Records – Maritime Products Only' (if by mail or in person).

How to change

  1. Download and complete the Change of Records – Maritime Products Only – PDF (if applicable).
  2. Make sure that you have all the required documentation.
  3. Visit a service centre and provide the information in person, or post to:

    Service NSW
    Agency Business Centre
    Locked Bag 21
    Parkes NSW 2870
Last updated: 6 November 2023