Lodge a retirement village complaint with NSW Fair Trading

If you're involved in a retirement village dispute as a resident or owner/operator and you've been unable to resolve the issue privately, you can lodge a complaint with NSW Fair Trading and they'll act as an informal negotiator. There's no fee for this service.

NSW Fair Trading assists with minor disputes.

Disputes of a more serious nature are dealt with through the NSW Civil and Administrative Tribunal (NCAT).

• your name and contact details 
• name and contact details of the resident or owner/operator you're complaining about
• details of the retirement village involved
• details of the dispute and your attempt to resolve the issue 
• copies of any relevant documents such as condition reports, bank statements, photos
• access to a printer and/or scanner (if applicable).

1. Select the 'Lodge online' button.
2. Gather the information and documents needed.
3. Complete the online form.

If you don't wish to lodge online you can:

1. Download and complete the Property Complaint Form – PDF.
2. Gather your supporting documentation.
3. Lodge your complaint by mail or email, to the details on the form.