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If you've received a bill for your NSW ambulance service, you can pay online.

Ambulance fees are based on a call out charge plus a per kilometre charge, based on the round trip between the ambulance station, pick up address, destination and return to the ambulance station.

Medicare doesn't cover the costs.

Ambulance fee exemptions: some ambulance services are provided free of charge to people who meet certain criteria.


Anyone who received an invoice can pay the NSW ambulance fee.

However, you may be eligible for an exemption, if you're :

  • a pensioner and concession card holder
  • a resident with private health insurance
  • eligible for these other exemptions.

What you need

  • your payment reference number (located in the 'How to pay' section of the invoice)
  • the issue date (located in the box on the top right hand corner of the invoice)
  • your method of payment.

How to pay

  1. Select the 'Pay online' button.
  2. Enter your payment reference number and the issue date.
  3. Check the 'I'm not a robot' box.
  4. Select 'Next'.
  5. Enter your payment details.

More information

  • The NSW government subsidises 49% of ambulance fees for NSW residents only.
  • If you're finding it difficult to pay the fee, you can arrange for a payment plan or apply for a fee review.
  • If you're exempt from payment, provide your details online.
  • If you don't pay your ambulance bill, it will be given to Revenue NSW to deal with.

Payment methods

You can review transaction payment options on our payment methods page.

Last updated: 10 March 2023
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