Introduction

If your transport concession entitlement card has been lost or stolen, you can apply for a replacement online, providing you still meet the eligibility criteria.

Eligibility

You must be residing permanently in NSW, and:

  • an Australian citizen or permanent resident of Australia
  • enrolled in an Australian Qualifications Framework, accredited higher education or vocational education and training course
  • a full-time student enrolled on an internal basis (except where a person, by reason of disability, is enrolled on a part-time basis and/or on an external basis).

International students on an Endeavour Scholarship, an Australian Awards Scholarship, or a Research Training Program (RTP) Scholarship, are also eligible.

What you need

  • student ID or TAFE NSW Tertiary Student Learner Number
  • your institution's name (if applicable).

How to replace

  1. Select the 'Replace online' button. 
  2. Select the entitlement type.
  3. Enter your student ID number and your institution's name (if applicable).
  4. Select 'Find'.
  5. Complete the online application.

More information

If you have lost your transport concession entitlement card within the first 14 days of your application, you will need to submit a concessions application request online for a replacement.

A card replacement fee may apply.

You will need to travel with an adult Opal card or adult single trip ticket until your replacement transport concession entitlement card arrives. If you travel with a concession Opal card without a proof of concession entitlement you can be fined. 

If the lost or stolen card is due to expire within 30 days, you need to renew your card and be reassessed for eligibility.

Last updated: 28 November 2023