If your NSW firearms licence has been lost or stolen, you must notify NSW Police within 14 days by calling the Police Assistance Line (PAL) on 131 444.

PAL will give you an Event number which you'll need to provide when you email your request to the Firearms Registry for your licence replacement.

What you need

  • the Event number provided to you by PAL
  • a written request for a replacement firearms licence card
  • your proof of identity – PDF
  • your payment (indicated on the Firearms Registry FAQs page).

How to replace

  1. Lodge your request for a replacement licence card through Duplicate Firearms Licence Request – Online Service, and quote your Event number.
  2. Receive the Photograph Advice letter which will be posted to you.
  3. Visit a service centre with your Photograph Advice letter, proof of identity and payment, and have your photo taken for your replacement licence card.

More information

  • You must attend the service centre before the expiry date of your Photograph Advice letter or it will not be accepted.
  • If you have any questions relating to firearms licences, please call the Firearms Registry customer service line on 1300 362 562, between 9am and 4pm Monday to Friday (excluding public holidays).

Payment methods

You can review transaction payment options on our payment methods page.

Last updated: 4 March 2024