Introduction
If you hold a property certificate of registration and it has been damaged, lost or stolen, you can apply for a free replacement certificate at a Service NSW Centre or by email.
Note: For information on licensing requirements and when a licence is not required, go to NSW Fair Trading Becoming a property agent.
What you need
You'll need your property certificate details. You can check your details at Verify NSW.
How to request a replacement certificate
You'll need to submit a request in writing.
In your request, please include:
- the reason for requesting a replacement
- the type of certificate (property certificate of registration)
- your name
- licence number
- your signature.
Submit your written request:
- by email propertylicensing@customerservice.nsw.gov.au, or
- by calling NSW Fair Trading on 13 32 20, or
- in person at a service centre.
Last published: 23 September 2026